All about support, sales, and customer communication.
The Userlike Blog

13 min read
Digital Customer Service

Alternative to Intercom: How Userlike Compares in 2023

Intercom is versatile, but also superficial when it comes to important features. Here are the advantages and disadvantages, plus a top alternative.

New

10 min read
Digital Customer Service
7 Steps to Building a Strong Knowledge Base
9 min read
Chatbots
Conversational AI Platforms: An Essential Guide for Businesses
13 min read
Chatbots
The 9 Best Chatbots of 2023
7 min read
Live Chat
The 6 Best Live Chat Plugins for WordPress
7 min read
Live Chat
6 Ways Live Chat Software Can Reduce Operating Costs of Support Teams

Categories

Chatbots

17 min read
The Ultimate Guide to Chatbots in Business
13 min read
The 9 Best Chatbots of 2023
10 min read
3 Clever Ways to Create a Chatbot for Your Website

Digital Customer Service

12 min read
The Essential Guide to Digital Customer Service
18 min read
The 9 Best Messaging Apps for Customer Service
14 min read
The Essential Playbook for Digital Transformation

Lead Generation

12 min read
10 Ways to Generate More Leads With Website Chat
15 min read
9 Lead Generation Metrics For All Business Types
12 min read
6 Steps of SEO-Based Lead Generation

Live Chat

26 min read
Live Chat Support: The Complete Beginner’s Guide
14 min read
Why and How to Guide Customers to Your Messaging Channels
16 min read
10 Research-Backed Live Chat Benefits for Businesses

Messaging Support

25 min read
Your WhatsApp Business Account – From App to Z
11 min read
7 Ways to Use WhatsApp for Business
16 min read
The 10 Most Important WhatsApp Statistics

Sales

11 min read
The Essential Guide to Digital Sales
11 min read
Why Proactive Sales Pays off and How to Adopt It
11 min read
Negative Reverse Selling – Tips, Power Phrases and Examples

History














March 22, 2023
Digital Customer Service
Alternative to Intercom: How Userlike Compares in 2023
March 20, 2023
Digital Customer Service
7 Steps to Building a Strong Knowledge Base
March 13, 2023
Chatbots
Conversational AI Platforms: An Essential Guide for Businesses
March 07, 2023
Chatbots
The 9 Best Chatbots of 2023
March 03, 2023
Live Chat
The 6 Best Live Chat Plugins for WordPress
March 03, 2023
Live Chat
6 Ways Live Chat Software Can Reduce Operating Costs of Support Teams
March 01, 2023
Digital Customer Service
What is CRM Software? Definition and Must Have Features
February 20, 2023
Chatbots Digital Customer Service
Complete Guide to Customer Service Automation
February 06, 2023
Chatbots
The Ultimate Guide to Chatbots in Business
February 03, 2023
Customer Obsession Digital Customer Service Lead Generation
7 Tips for Successful Customer Relationship Management
February 02, 2023
Chatbots
11 Must-Try Chatbot Providers for Every Budget
January 27, 2023
Digital Customer Service
What is Unified Communications? Checklist and Examples
January 26, 2023
Chatbots
What is ChatGPT? Benefits, Use Cases and Top Alternative
January 23, 2023
Digital Customer Service
How to Deal With Rude Customers Like a Roman Emperor: 8 Actions
January 19, 2023
Digital Customer Service
6 Metrics for Measuring and Rewarding Customer Loyalty
January 12, 2023
Customer Obsession
5 Steps to Developing a Customer-Centric Culture
January 10, 2023
Sales
11 Leading Sales Software Solutions in 2023
January 06, 2023
Messaging Support
WhatsApp in Business - How to be GDPR-Compliant in 2023
January 05, 2023
Userlike Culture
Digital Sales Traineeship at Userlike – Kickstart Your Career in Tech
December 21, 2022
Chatbots
9 Features Every Chatbot Needs to Be Successful
December 20, 2022
Chatbots Digital Customer Service
8 Ways to Know if You Need a Chatbot For Your Business
December 20, 2022
Chatbots
7 Strategies for Using a Chatbot in Lead Generation
December 19, 2022
Chatbots
6 Steps for Creating a Smooth Chatbot Conversation Flow
December 19, 2022
Chatbots
Ultimate Guide to Creating a Chatbot Persona for Your Brand
December 16, 2022
Chatbots
How Rule-Based Chatbots Compete Against AI in Business
December 15, 2022
Chatbots
5 Common Chatbot Fails and How to Prevent Them
December 15, 2022
Chatbots Live Chat
What Do Your Customers Actually Think About Chatbots?
December 14, 2022
Chatbots
10 Chatbot Benefits and How to Master Their Use
December 13, 2022
Chatbots
6 Proven Use Cases of E-Commerce Chatbots
December 13, 2022
Chatbots
5 Ways to Use a Chatbot for University Students
December 09, 2022
Chatbots Digital Customer Service
11 Step Process for a Great Chatbot Design
December 09, 2022
Chatbots
Step-By-Step Guide to Building a Chatbot Knowledge Base
December 08, 2022
Chatbots
8 Sales Chatbot Strategies That Hook Customers
December 07, 2022
Chatbots
9 Critical Chatbot KPIs You Must Track
December 06, 2022
Chatbots
Chatbot Case Studies: Real-Life Results Across Industries
December 02, 2022
Chatbots
4 Steps for Creating Compelling Chatbot Funnels
November 30, 2022
Live Chat
Live Chat Software for Midsize Businesses: How to Get Started
November 23, 2022
Sales
8 SaaS Sales Tips That Will Get You More Customers
November 22, 2022
Chatbots
7 Key Use Cases for Insurance Chatbots
November 22, 2022
Chatbots Digital Customer Service
5 Steps to a Catchy Bot Name
November 18, 2022
Chatbots
7 Ways to Safely Use a Chatbot in Healthcare
November 17, 2022
Chatbots
5 Examples of Fantastic Chatbot UI
November 16, 2022
Communication
The 9 Customer Channels – Strengths and Weaknesses
November 07, 2022
Sales
7 Ways to Support Your Sales Team
October 28, 2022
Chatbots
Automation with AI: Introducing New Powerful AI Features
October 28, 2022
Digital Customer Service
How to Track Customer Sentiment and Become a Master of Emotion
October 26, 2022
Live Chat
Live Chat Support: The Complete Beginner’s Guide
October 25, 2022
Messaging Support
How Toyota Strengthens Customer Relationships with Userlike
October 24, 2022
Chatbots
5 Methods for a Powerful AI-Driven Customer Experience
October 13, 2022
Highlight Live Chat
10 Research-Backed Live Chat Benefits for Businesses
September 30, 2022
Sales
The Essential Guide to Digital Sales
September 28, 2022
Messaging Support
How to Use WhatsApp Business on Multiple Devices
September 23, 2022
Ecommerce
7 E-Commerce Challenges and How to Solve Them
September 20, 2022
Messaging Support
3 Zendesk Alternatives for Every Budget
September 16, 2022
Live Chat
Live Chat Software: 5 Reliable Providers Compared
September 02, 2022
Lead Generation
6 Steps of SEO-Based Lead Generation
September 01, 2022
Messaging Support
Your WhatsApp Business Account – From App to Z
August 23, 2022
Chatbots
5 Best Practices for Using a Support Chatbot
August 23, 2022
Digital Customer Service
The 11 Consumer Needs You Should Focus On
August 17, 2022
Lead Generation
9 Email Lead Generation Strategies That Hook Customers
August 02, 2022
Messaging Support
How to Use WhatsApp Business with Multiple Users
July 26, 2022
Videos
How to Add Live Chat to Your Website For Free
July 15, 2022
Chatbots
7 Proven Chatbot Marketing Strategies
July 04, 2022
Lead Generation
11 Proven Tactics to Generate More Website Leads
June 30, 2022
Sales
5 Ways to Optimize Your Website for Lead Generation
June 27, 2022
Messaging Support
WhatsApp Promotional Messages: Examples, Costs and Rules
June 22, 2022
Digital Customer Service
The 11 Universal Types of Customers You Need to Know
June 21, 2022
Messaging Support
How to Integrate WhatsApp in Your Website in 5 minutes
June 17, 2022
Messaging Support
WhatsApp Buttons: 5 free tools for your website
June 14, 2022
Lead Generation
Your Ultimate Lead Qualification Checklist
June 03, 2022
Messaging Support
6 Userlike Customers That Offer Mental, Social and Psychological Counseling
June 03, 2022
Userlike Culture
Userlike Now Supports Plant-for-the-Planet
May 31, 2022
Messaging Support
WhatsApp Messenger Marketing: 7 Tools and Tips
May 27, 2022
Lead Generation
10 Tactics for Perfecting Your Consumer Decision Journey
May 27, 2022
Messaging Support
WhatsApp Business API – All You Need to Know
May 20, 2022
Messaging Support
WhatsApp Business: Advantages and Disadvantages at a Glance
May 16, 2022
Chatbots
5 Direct Ways to Use AI-Powered Customer Service
April 29, 2022
Chatbots Messaging Support
WhatsApp Bots: How to Build a Chatbot in 7 Steps
April 13, 2022
Digital Customer Service
Solving the 7 Hardest Customer Service Scenarios (Examples + Best Practices)
April 08, 2022
Lead Generation
5 Inbound Sales Strategy Tips for Strong Customer Relationships
April 01, 2022
Lead Generation
Building a Lead Generation Business: 5 Models + Tips
March 18, 2022
Lead Generation
Your 6-Step Process for Qualifying Leads
March 18, 2022
Messaging Support
WhatsApp Click-to-Chat: Create a Link in 3 Steps
March 01, 2022
Lead Generation
6 Lead Magnet Templates Tools For Creative Designs
February 15, 2022
Messaging Support
3 WhatsApp Business Solutions for Every Budget
February 10, 2022
Chatbots
Your Quick Playbook for Building a FAQ Chatbot
February 09, 2022
Digital Customer Service Messaging Support
The 9 Best Messaging Apps for Customer Service
February 04, 2022
Lead Generation
10 Effective Lead Generation Blog Tactics
February 03, 2022
Digital Customer Service
11 Actionable Steps to Improve Customer Satisfaction
January 28, 2022
Digital Customer Service
What Is First Contact Resolution? - Definition, Formula and Tips
January 21, 2022
Digital Customer Service
9 Ways Userlike Can Help Your Business
January 14, 2022
Lead Generation
The Ultimate Guide to Digital Lead Generation
December 17, 2021
Messaging Support
Messenger Marketing: 7 Strategies and Examples
December 03, 2021
Digital Customer Service Live Chat
Why Video Chat Matters in Customer Service
November 25, 2021
Messaging Support
How to Verify Your WhatsApp Business Account: Get the Green Badge
November 18, 2021
Lead Generation
15 Proven Solar Lead Generation Tactics for Sustainable Sales
November 04, 2021
Messaging Support
WhatsApp Business API: Set up your account in 10 minutes with Userlike
October 29, 2021
Lead Generation
Lead Generation: 11 Tips and One Important Tool
October 22, 2021
Chatbots
Hermes Germany Strengthens Conversational Commerce with Userlike
October 08, 2021
Communication
9 Digital Recruitment Tactics to Win the War for Talent
October 04, 2021
Chatbots
7 Ethical Use Cases for Pharmacy Chatbots
October 01, 2021
Lead Generation
Inbound or Outbound Leads: Your Choice Matters
September 24, 2021
Lead Generation
5 Steps to a Lead Generation Process That Gets You More Customers
September 06, 2021
Lead Generation
5 Steps To A Lead Generation Funnel That Wins You Customers Daily
September 03, 2021
Development Updates
Introducing Calls: Combine Chat, Video and Screen Sharing
September 02, 2021
Chatbots
The 10 Chatbot Commandments
August 27, 2021
Digital Customer Service
Using Website Chat for Customer Service – Channel Breakdown Part 3
August 13, 2021
Digital Customer Service
9 Practical Methods for Measuring Service Quality
August 12, 2021
Chatbots
5 User-Friendly Chatbot API Options for AI Customer Service
July 30, 2021
Lead Generation
Predictive Lead Scoring: Why It’s Essential For Your Business and How To Do It
July 28, 2021
Digital Customer Service
Using Email for Customer Service – Channel Breakdown Part 2
July 28, 2021
Messaging Support
WhatsApp Business Pricing: What Costs You Can Expect
July 15, 2021
Communication Digital Customer Service
Service Channel Breakdown Part 1: The Phone
July 02, 2021
Lead Generation
10 Ways to Generate More Leads With Website Chat
June 28, 2021
Ecommerce
The 14 Best Startup Deals For Business Tools
June 22, 2021
Lead Generation
12 Surprisingly Powerful Lead Capture Software Solutions
June 16, 2021
Lead Generation
9 Lead Generation Metrics For All Business Types
June 09, 2021
Lead Generation
20 Proven Tactics for Automotive Lead Generation
June 04, 2021
Chatbots
4 Real Estate Chatbot Options for Agencies
May 28, 2021
Digital Customer Service
6 Companies That Quit Phone Support
May 27, 2021
Development Updates
Switching to the New Userlike
May 21, 2021
Chatbots
4-Step Formula for Calculating Your Chatbot ROI
May 19, 2021
Digital Customer Service
18 Practical Tips for a Digital Transformation Roadmap
May 14, 2021
Digital Customer Service
The 8 Customer Service Channels to Pick – or Avoid
May 12, 2021
Development Updates
What’s New: Improved Chatbots, Template Messages and More
April 30, 2021
Userlike Culture
A New Beginning: Userlike Joins Lime
April 24, 2021
Development Updates Messaging Support
Meet the WhatsApp Channel – Support Your Customers on the #1 Messaging App
April 09, 2021
Chatbots
3 Clever Ways to Create a Chatbot for Your Website
April 01, 2021
Digital Customer Service
The Essential Guide to Digital Customer Service
March 26, 2021
Videos
How to Add a Live Chat Plugin to WordPress for Free
March 18, 2021
Digital Customer Service
The Essential Playbook for Digital Transformation
March 16, 2021
Development Updates
What’s New: Button Designs, Performance Improvements and More
March 12, 2021
Digital Customer Service
5 Best Practices for Designing a Helpful Web Form
March 05, 2021
Ecommerce
Inbound Lead Generation: From Beginner to Pro
February 20, 2021
Videos
How to Add Live Chat to Your Squarespace Website
February 19, 2021
Messaging Support
7 Ways to Use WhatsApp for Business
February 17, 2021
Development Updates
What’s New: WhatsApp for All, Button Positioning and More
February 13, 2021
Messaging Support
WhatsApp Template Messages: Rules, Best Practices and Examples
February 12, 2021
Ecommerce
37 Conversion Optimization Tools That Maximize Your Website's Potential
February 02, 2021
Development Updates
The Major Developments Over the Past Quarter
January 29, 2021
Messaging Support
What Do Customers Think About Messaging App Support?
January 27, 2021
Chatbots Digital Customer Service
5 Realistic Customer Service Trends for 2021
January 26, 2021
Development Updates
What's New: Account Migration, Chatbots and Widget Languages
January 15, 2021
Messaging Support
Do People Actually Care About Data Privacy in Messaging Apps?
January 08, 2021
Development Updates
Introducing the Threema Channel – Customer Support on the World’s Most Secure Messenger
January 04, 2021
Ecommerce
The Website Relaunch Survival Guide
December 23, 2020
Digital Customer Service
Conversational Banking – Benefits, Case Studies and How to Get Started
December 17, 2020
Live Chat
Live Chat Implementation in 3 Simple Steps
December 15, 2020
Live Chat
Why and How to Guide Customers to Your Messaging Channels
December 09, 2020
Live Chat
17 Live Chat Best Practices in Conversation and Setup
December 04, 2020
Development Updates
What’s New: Improved Product Navigation, Onboarding and More
November 30, 2020
Messaging Support
The 10 Most Important WhatsApp Statistics
November 25, 2020
Development Updates
What's New: Permissions, Preferences, Proactivity, and More
November 19, 2020
Digital Customer Service
The 9 Ingredients of a Successful Customer Success Program
November 13, 2020
Digital Customer Service
How to Build Customer Knowledge Across Your Company
November 12, 2020
Digital Customer Service
How to Get Started With Customer Interviews
November 06, 2020
Videos
How to Add Live Chat to BigCommerce For Free – Userlike & BigCommerce
November 05, 2020
Development Updates
The 11 Major Developments Over the Past Quarter
October 30, 2020
Videos
How to Add a Live Chat Module to PrestaShop For Free
October 29, 2020
Videos
How to Add Live Chat to Wix – Userlike & Wix
October 22, 2020
Sales
Why Proactive Sales Pays off and How to Adopt It
October 20, 2020
Development Updates
Heads-Up: We Will Be Changing Our Prices
October 09, 2020
Digital Customer Service
7 Principles to Follow in E-Commerce Customer Service
October 07, 2020
Development Updates
What's New: Apply for the Chatbot Beta!
October 02, 2020
Digital Customer Service
10 Realistic Tips for Customer Excellence
October 01, 2020
Digital Customer Service
9 Customer Responsiveness Tips With Instant Results
September 25, 2020
Digital Customer Service
7 Tips & Tools for Personal Connections with Customers
September 24, 2020
Digital Customer Service
B2B Customer Service: Unique Challenges and Best Practices
September 18, 2020
Development Updates
What’s New: Audio Calls, Messenger API, Analytics, and More
September 15, 2020
Development Updates
Introducing Audio Calls: Escalate From Chat to Call
September 07, 2020
Digital Customer Service
The 6 Customer Service Elements That Define the Experience
August 30, 2020
Digital Customer Service
Quick Guide to Customer Education and Boosting Product Value
August 28, 2020
Live Chat
How to Add Live Chat to Shopify – Userlike & Shopify
August 28, 2020
Digital Customer Service
How to Develop a Customer Service Voice and Tone Guide
August 21, 2020
Digital Customer Service
7 Tips & Tools for Real-Time Customer Service
August 14, 2020
Digital Customer Service
The 12 Customer Motivations That Drive Consumption
August 13, 2020
Development Updates
Unified Messaging or: Why We Rebuilt Our Entire Product
August 11, 2020
Development Updates
What’s New: Leaving the Beta Phase, Analytics Raw API, Messenger API, and More
August 07, 2020
Userlike Culture
A Privacy Shield Update from the Userlike Team
August 06, 2020
Digital Customer Service
The 9 Causes of Customer Dissatisfaction to Avoid
July 31, 2020
Digital Customer Service
Making Sense of Customer Requirements and Needs
July 24, 2020
Sales
Negative Reverse Selling – Tips, Power Phrases and Examples
July 22, 2020
Digital Customer Service
Customer Analysis – 7 Steps to Customer Understanding
July 14, 2020
Development Updates
What’s New: Inactivity Prevention, Out-of-Office Mode and More
July 09, 2020
Messaging Support Sales
9 Ways to Use WhatsApp for Sales
June 25, 2020
Messaging Support
How to Use WhatsApp for Recruiting
June 25, 2020
Digital Customer Service
6 Effective Ways to Boost Product Knowledge and Sales Power
June 16, 2020
Development Updates
What's New: Performance Improvements, Messenger Wallpapers, and More
June 12, 2020
Sales
The Magic – and Challenge – of Consultative Sales
June 11, 2020
Digital Customer Service
How To Get Started with SMS Customer Service – Tips, Tools & Examples
June 02, 2020
Digital Customer Service
The 14 Commandments of Texting Etiquette
May 18, 2020
Development Updates
What’s New: Conversation Filters, Unassigning and More
May 06, 2020
Digital Customer Service
10 Tips for a Resilient Customer Service Attitude
April 30, 2020
Digital Customer Service
The 6 Building Blocks of a Customer-Friendly Business
April 24, 2020
Digital Customer Service
6 Challenges of Remote Customer Service + Solution Ideas
April 21, 2020
Development Updates
What’s New: Design and UX Improvements in Unified Messaging
April 17, 2020
Digital Customer Service
6 Tips for Transparency in Business
March 31, 2020
Digital Customer Service
24 GIFs for any Customer Service Scenario
March 25, 2020
Chatbots Development Updates
Introducing the CoronAssist Bot – Communication Relief for our Healthcare Institutions
March 24, 2020
Userlike Culture
A Coronavirus Update From the Userlike Team
March 23, 2020
Development Updates
What’s New: Analytics, WhatsApp Template, Media Preview [and COVID-19 Update]
March 18, 2020
Live Chat
7 Best Practices for Cookies and Live Chat [GDPR-compliant]
March 13, 2020
Digital Customer Service
7 Principles for Managing Customer Expectations
March 06, 2020
Digital Customer Service
When Personalized Customer Service Gets Creepy
March 05, 2020
Digital Customer Service
How to Make Customer Obsession a Company Habit
February 24, 2020
Development Updates
What’s New: WhatsApp Channel, Professional Services, Messenger Preview and More
February 14, 2020
Communication
11 Customer Communication Tools for Building Stronger Relationships
February 06, 2020
Chatbots
How Chatbots Work (and Why They Sometimes Don't)
February 04, 2020
Digital Customer Service
The Complete Customer Service Quality Assurance Checklist
January 17, 2020
Digital Customer Service Messaging Support
How to Communicate with Customers Using SMS – Tips & Tools
December 16, 2019
Development Updates
What's New: System Emails, Action Bar, Type Input and More
November 27, 2019
Videos
How to Add Live Chat to Jimdo – Userlike & Jimdo
November 18, 2019
Development Updates Messaging Support
Introducing the Website Messenger – Bringing Modern Messaging to Your Website
November 01, 2019
Digital Customer Service
The 6 Ingredients for a Customer Service Oriented Company
October 25, 2019
Digital Customer Service
6 Tips for Personal Customer Service in the Digital Age
October 24, 2019
Live Chat Messaging Support
Introducing the Telegram Channel – Support Your Customers Wherever They Go
October 11, 2019
Development Updates Messaging Support
Introducing SMS Connect – Customer Support Via Text Messaging
October 10, 2019
Digital Customer Service
The 8 Roots of a Great Customer Service Culture
September 30, 2019
Digital Customer Service
9 Great Customer Service Books That Aren't About Customer Service
September 23, 2019
Development Updates
What’s New: Custom Channel, Message States, Channel Integration Videos and More
September 12, 2019
Live Chat
Live Chat in Fashion: 11 Tips to Increase Brand Loyalty
September 06, 2019
Live Chat
The 37 Advantages and Disadvantages of Live Chat
September 04, 2019
Digital Customer Service
4 Ways Structure Can Improve Your Communication
August 30, 2019
Videos
How to Add Live Chat to Your Typo3 Site
August 29, 2019
Digital Customer Service
The 7 Most Harmful Customer Service Myths Debunked
August 27, 2019
Communication
6 Communication Exercises for Better Meetings and Discussions
August 24, 2019
Development Updates
What's New: WhatsApp, SMS, Media, Voice, and More
August 22, 2019
Digital Customer Service
How to Wield the 4 Customer Benefits for Pure Persuasion
August 20, 2019
Digital Customer Service
5 Methods for Preventing and Treating Customer Service Burnout
August 15, 2019
Live Chat
10 Surefire Tips on How to Get More Chats
August 08, 2019
Digital Customer Service
5 Tips for Fighting the Knowledge Curse in Customer Service
August 03, 2019
Digital Customer Service
The 6 Customer Service Areas You Need to Master
July 29, 2019
Development Updates
Introducing Unified Messaging – Now in Beta
July 22, 2019
Live Chat
Live Chat in the Manufacturing Industry: 7 Boosters for Better Business
July 18, 2019
Digital Customer Service Highlight
It's Time to Own Your Customer Relationships
July 11, 2019
Live Chat
Live Chat in the Energy Industry: 6 Accelerators for Success
July 05, 2019
Digital Customer Service
How to Bend the Rules for Customers Without Hurting Your Business
June 28, 2019
Digital Customer Service Highlight
When Is it Okay to Reject Customers?
June 21, 2019
Live Chat
11 Unique Benefits of Live Chat in Education
June 14, 2019
Live Chat
5 Ways Live Chat Helps Financial Institutions
June 07, 2019
Digital Customer Service
How to Develop Your Own Customer Service Ethics
May 31, 2019
Digital Customer Service
Service Is About Conversations, Not Tickets
May 31, 2019
Videos
How to Create Automatic Support Tickets with Live Chat: EmailTicket Integration
May 24, 2019
Videos
How to Set up Smart Chat Behavior With Chat Modes
May 22, 2019
Live Chat
How to Use Live Chat to Build Trust in the Insurance Industry
May 17, 2019
Videos
How to Set up Notifications for Your Live Chat
May 10, 2019
Digital Customer Service
11 Tech Support Tools That Strengthen Any Business
May 08, 2019
Videos
How to Add a Live Chat to Your Magento Site
April 30, 2019
Communication
6 Communication Concepts That Boost Understanding
April 26, 2019
Videos
How to Set Up Your Chat Routing
April 25, 2019
Communication
10 Ways to Control Customer Perception of Your Business
April 17, 2019
Digital Customer Service Highlight
How to Respond to a Bad Review – Principles and Examples
April 15, 2019
Live Chat
How to Set Up Your Operator Profile in Live Chat
April 11, 2019
Digital Customer Service
6 Truisms for Instant Customer Service Motivation
April 05, 2019
Videos
Live Chat With Your Customers from Slack – Userlike & Slack
April 04, 2019
Live Chat
Chat Support 101: How to Avoid the 7 Most Common Mistakes
April 02, 2019
Ecommerce
9 Design Features That Will Improve Your Customer Experience
March 27, 2019
Videos
How to Set Up Chat Macros and Boost Your Service Efficiency
March 22, 2019
Digital Customer Service
These Are Your Customers’ Service Preferences and Frustrations
March 13, 2019
Digital Customer Service Highlight
7 Fun Communication Games That Increase Understanding
March 08, 2019
Videos
How to Customize Your Chat Widget
March 07, 2019
Userlike Culture
6 New Office Design Ideas That Will Make You Long for Monday
February 28, 2019
Digital Customer Service
5 Quick Tips for Building a Customer Health Score
February 25, 2019
Chatbots Digital Customer Service
Meet Your Chatbot Maker: Interview with Aldo van Weezel from Easybots
February 22, 2019
Digital Customer Service
Discover Your Ideal Method of Communicating with Customers
February 13, 2019
Ecommerce
The 15 Best Books on Productivity You'll Want Your Team to Read
February 12, 2019
Sales
The 11 Best Sales Articles For Financial and Personal Growth
February 06, 2019
Ecommerce
10 Crucial Elements for Website Credibility
January 29, 2019
Live Chat
17 Customer Support Chat Tips Distilled From 7.7 Million Chats
January 25, 2019
Live Chat
5 Core Benefits of Live Chat for Electronics Shops
January 24, 2019
Live Chat
How to Turn Proactive Live Chat From ‘Annoying’ to ‘Helpful’
January 22, 2019
Digital Customer Service
4 Customer Satisfaction Metrics That Will Expose Reality
December 19, 2018
Digital Customer Service
How to Send Your Customers Memorable Christmas Cards
December 05, 2018
Userlike Culture
Our 2018 Company Retreat to Kamperland
December 03, 2018
Ecommerce
The 12 Books Every eCommerce Professional Should Read
November 23, 2018
Live Chat
3 Ways Live Chat Impacts Consumer Behavior
November 21, 2018
Live Chat
How to Use Live Chat to Boost Real Estate Sales
November 16, 2018
Digital Customer Service
The 10 Core Responsibilities of Customer Service
November 01, 2018
Highlight Live Chat Messaging Support
6 Reasons Why Messaging and Chat Are the Best Support Channels
October 23, 2018
Userlike Culture
How Slack is Silently Killing Your Productivity
October 08, 2018
Userlike Culture
Sleep and Productivity – a Perfect Match
September 20, 2018
Digital Customer Service
Write To the Customer, Not About the Customer
August 21, 2018
Userlike Culture
9 Recruitment Methods for Building an All-Star Team
August 21, 2018
Live Chat
How to Set up Your Live Chat – 5 Easy Steps For a Quick Start
August 09, 2018
Digital Customer Service
The 6-Step Process for a Powerful Customer Service Job Description
July 26, 2018
Digital Customer Service
15 Creative Customer Service Team Names
July 17, 2018
Live Chat
The 6 KPIs for Improving Your Live Chat Efficiency
July 06, 2018
Live Chat Messaging Support
Chat with Your Customers via Facebook Messenger Connect
June 26, 2018
Live Chat
Live Chat for Online Car Sales and Automotive – Features & Benefits
June 25, 2018
Digital Customer Service
The 6 Core Sales Skills That Underlie Success
June 08, 2018
Communication
7 Discussion Techniques to Get Closer to Truth and Understanding
May 24, 2018
Userlike Culture
20 Recruiting Quotes by Industry Titans to Guide Your Hiring
May 15, 2018
Digital Customer Service
The 8 Core Principles of Good Customer Service
May 03, 2018
Live Chat
7 Notifications Modes to Never Miss a Chat Again
April 30, 2018
Digital Customer Service
The 10 Roles of Customer Success
April 20, 2018
Digital Customer Service
4 Truisms on the Importance of Hiring Well
April 18, 2018
Live Chat
5 Smart Routing Modes For an Efficient Live Chat Distribution
April 11, 2018
Digital Customer Service
7 Powerful Sales Role-Plays to Train Your Team
April 06, 2018
Development Updates Live Chat
Userlike Live Chat Software – Data Privacy Features and GDPR Compliance
April 06, 2018
Chatbots
11 Chatbots Every Entrepreneur Should Check Out
April 06, 2018
Development Updates
Userlike's Privacy Policy Template to Add to Your Website
March 27, 2018
Userlike Culture
9 Tips for Making Remote Work
March 22, 2018
Digital Customer Service
9 Horrible Car Sales Techniques and How to Replace Them
March 15, 2018
Digital Customer Service
Using Slack for Customer Support – 8 Tips, Tools & Ideas
March 08, 2018
Live Chat
Introducing Operator Skills – Guide Your Customers to the Right Support Rep
March 05, 2018
Development Updates
What's New: Import & Export Macros, Improved Skills Routing & Matomo
February 21, 2018
Live Chat
9 Tips & Tools for Multilingual Chat Support
February 08, 2018
Digital Customer Service
Sales Skills Training: 6 High-Gain Abilities and How to Hone Them
January 29, 2018
Digital Customer Service
25 Sales Quotes to Paint on Your Office Walls
January 26, 2018
Userlike Culture
The 6 Streamlined Stages of the Communication Process
January 16, 2018
Digital Customer Service
6 Realistic Ways to Put the Customer First
January 11, 2018
Digital Customer Service
8 Sales Catch Phrases to Seal the Deal
January 05, 2018
Digital Customer Service
How to Overcome Sales Manipulation and Sell Without Deceit
January 02, 2018
Digital Customer Service
5 Realistic Customer Service Trends for 2018
December 19, 2017
Digital Customer Service
Writing an Original Farewell Message for Employees and Colleagues
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November 28, 2017
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Userlike Now Available in Spanish, French, Portuguese, and Italian
November 24, 2017
Chatbots
How Chatbots and AI Will Transform Customer Experiences
November 13, 2017
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November 02, 2017
Digital Customer Service
Sales Execution: How to Close the Best Deal Every Time
October 30, 2017
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3 Ways to Pump Up Your Prospecting Efforts with Live Chat
October 20, 2017
Digital Customer Service
How to Master the Art of Formal Communication
October 02, 2017
Userlike Culture
6 Tips to Create a Company Learning Culture Like Google – Without Resources
September 26, 2017
Development Updates
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September 18, 2017
Userlike Culture
11 Silently Toxic Team Behaviors
August 29, 2017
Communication
Voicemail Etiquette – What to Say When No One’s Listening
August 28, 2017
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August 25, 2017
Digital Customer Service
16 Chat Etiquette Tips for Private, Business and Support Use Cases
August 18, 2017
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Whats New: Better Transcript Emails, Google Tag Manager, and More
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August 11, 2017
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The Best Canned Responses for Business and Support
August 10, 2017
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Sales
The Most Important Sales KPIs for Each Stage of the Funnel
July 30, 2017
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What's New: A Fresh, Clean Look, New Integrations, and More
July 24, 2017
Ecommerce
The Shift Toward a Personalized Shopping Experience
July 13, 2017
Digital Customer Service Highlight
8 Causes of Miscommunication and Misunderstanding
July 10, 2017
Digital Customer Service
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June 30, 2017
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June 26, 2017
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June 02, 2017
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May 30, 2017
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5 Company Wide Benefits of Company Wide Blogging
May 19, 2017
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6 Customer Service Exercises for Daily Growth
May 17, 2017
Digital Customer Service
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May 15, 2017
Development Updates
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May 11, 2017
Digital Customer Service
5 Irresistible Customer Incentives
May 08, 2017
Digital Customer Service
16 Great Customer Service Videos – Laugh, Learn, Lead.
May 02, 2017
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April 30, 2017
Development Updates
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April 17, 2017
Userlike Culture
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April 12, 2017
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April 04, 2017
Communication
9 Effective Communication Techniques Everyone Should Know About
March 30, 2017
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Customer Service Psychology 101 – 6 Powerful Principles
March 28, 2017
Digital Customer Service
Service Level Agreement - Best Practices & Crucial Elements
March 21, 2017
Digital Customer Service
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March 17, 2017
Digital Customer Service
The 5 Types of Service Variability and How to Handle Them
March 06, 2017
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February 23, 2017
Digital Customer Service
The 8 Customer Service Skills And Traits You Should Look For
February 14, 2017
Sales
12 Direct Sales Techniques to Sell Pretty Much Anything
February 07, 2017
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January 31, 2017
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The CSAT Score — Strengths, Flaws, and Best Practices
January 25, 2017
Digital Customer Service
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January 20, 2017
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January 20, 2017
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January 12, 2017
Digital Customer Service
4 Auto Reply Messages for Business & Support
January 09, 2017
Digital Customer Service
4 Steps to the Right Customer Effort Score (CES) Question
December 20, 2016
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December 15, 2016
Communication
How to Use Emoticons and Emojis in Business Communication
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Userlike Culture
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November 19, 2016
Ecommerce
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November 17, 2016
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October 31, 2016
Digital Customer Service
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October 25, 2016
Userlike Culture
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October 20, 2016
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Messenger Channels for All
October 20, 2016
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October 13, 2016
Digital Customer Service
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October 05, 2016
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September 29, 2016
Digital Customer Service
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September 27, 2016
Digital Customer Service
How to Identify Customer Needs and Expectations
September 21, 2016
Digital Customer Service
Understanding Cultural Diversity in Customer Service
September 16, 2016
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August 30, 2016
Digital Customer Service
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August 25, 2016
Digital Customer Service
How to Understand and Conquer Customer Inertia
August 11, 2016
Digital Customer Service
20 Customer Service Techniques to Step Up Your Game
August 05, 2016
Digital Customer Service
6 Tried and Tested Ways to Show Customer Appreciation
July 29, 2016
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July 19, 2016
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July 18, 2016
Development Updates Messaging Support
Introducing Messenger Channels: Channels to Your Customers' Hearts
July 07, 2016
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How to Turn Customer Support Into Customer Insights
July 05, 2016
Digital Customer Service Messaging Support
7 Convincing Reasons to Use SMS as a Support Channel
July 02, 2016
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June 29, 2016
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June 22, 2016
Digital Customer Service
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June 07, 2016
Userlike Culture
The Startup Deal
June 07, 2016
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6 Fun and Powerful Training Games for Customer Service Teams
May 30, 2016
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The Best (and Worst) Practices in User Onboarding
May 20, 2016
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The 6 Crucial Customer Service Tools (And the Platforms to Compare Them)
May 12, 2016
Digital Customer Service
Creating a Chat Bot for Customer Support
May 11, 2016
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6 Customer Retention Tips that Beat Last-Minute Churn Prevention
May 05, 2016
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April 29, 2016
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A Formula for Creating 10X Content
April 21, 2016
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April 15, 2016
Digital Customer Service
The Truth About Improving Customer Experience (CX)
April 11, 2016
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7 Psychological Biases to (Ab)use in Your Website Content
March 31, 2016
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March 24, 2016
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The Story of Avocadostore: An End to Hippie Fashion
March 18, 2016
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March 15, 2016
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March 02, 2016
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February 29, 2016
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Meet the New Userlike Widget – Redesigned, Reengineered, Remarkable.
February 25, 2016
Ecommerce
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February 23, 2016
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February 16, 2016
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February 09, 2016
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Tessamino's 125 Year Journey from Shoemaker to Ecommerce Success
January 28, 2016
Digital Customer Service
3 Ways to Deliver Great Phone Support
January 15, 2016
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How Mister Spex Turned Competitors into Partners — and Conquered the Market
January 05, 2016
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6 Tips to Motivate Your Employees After the Holidays
December 22, 2015
Digital Customer Service
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December 15, 2015
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The Story of eatclever: How a Bootstrapped Startup Uses Transparency to Take on The Big Fish
December 08, 2015
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December 04, 2015
Userlike Culture
Live Chat Case Study: Statista’s International Support Setup
December 01, 2015
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The Story of Outfittery: How Two Women Disrupted the Men’s Clothing Industry
November 26, 2015
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November 23, 2015
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November 18, 2015
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Live Chat Case Study: Titus, Europe's Nr.1 Skateboard Shop
November 16, 2015
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November 09, 2015
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Tailor Store’s Stylish Journey to Market Leadership
November 09, 2015
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Ecommerce Stories: Your Weekly Dose of Business Inspiration
November 09, 2015
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Tausendkind: How Two Mothers Built a Million Dollar Online Shop
October 29, 2015
Development Updates
Chat Logic: What Operator Receives the Next Chat?
October 23, 2015
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2 Writing Tips to Make Your Blog Stand Out
October 14, 2015
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What Safe Harbor Means for American SaaS Providers in Europe
October 12, 2015
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Safe Harbor revoked: Don’t worry, our servers are in Germany.
October 09, 2015
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October 05, 2015
Userlike Culture
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October 01, 2015
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4 Reasons to Forget the Phone and Stick to Chat
September 24, 2015
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September 17, 2015
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September 11, 2015
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September 03, 2015
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4 Points that Make for a Kickass Contact Page
August 21, 2015
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10 Questions to Ask Any Customer Service Applicant
August 13, 2015
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July 27, 2015
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July 22, 2015
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June 26, 2015
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The Impressive Story of the Atefa Girls' School
June 25, 2015
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June 19, 2015
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June 12, 2015
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June 05, 2015
Development Updates
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June 01, 2015
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May 28, 2015
Digital Customer Service
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May 18, 2015
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4 TEDX Videos to Boost Your Communication Skills
May 13, 2015
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May 12, 2015
Userlike Culture
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May 11, 2015
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5 Steps to Reach the Perfect Customer Service Mindset
May 06, 2015
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4 Things to Avoid When Launching an Ecommerce Website
May 06, 2015
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Userlike Partners Up with LemonStand
May 04, 2015
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April 30, 2015
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April 27, 2015
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Research Shows Service Software as Crucial Strategic Investment
April 23, 2015
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9 Inspiring Quotes on Customer Service
April 21, 2015
Digital Customer Service
6 Tips for Cooling Down after Dealing with a Stressful Customer
April 17, 2015
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3 Psychological Triggers to Make Your Webvisitors Fall in Love With You
April 16, 2015
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How to Answer: "Why Are You Better than Your Competition?"
April 12, 2015
Live Chat
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April 01, 2015
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March 30, 2015
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March 26, 2015
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March 20, 2015
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March 13, 2015
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March 12, 2015
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March 06, 2015
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March 05, 2015
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February 25, 2015
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February 19, 2015
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February 18, 2015
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February 10, 2015
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The 10 Marketing Blogs You Should Be Following
February 03, 2015
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February 02, 2015
Development Updates
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January 29, 2015
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January 28, 2015
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January 22, 2015
Userlike Culture
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January 19, 2015
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January 16, 2015
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January 13, 2015
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January 12, 2015
Digital Customer Service
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January 08, 2015
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January 07, 2015
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January 05, 2015
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December 22, 2014
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App of the Year Awards: Vote for Userlike!
December 17, 2014
Userlike Culture
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December 15, 2014
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December 12, 2014
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December 12, 2014
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December 10, 2014
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December 09, 2014
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December 04, 2014
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November 26, 2014
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November 21, 2014
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November 20, 2014
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November 18, 2014
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November 14, 2014
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November 12, 2014
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November 11, 2014
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November 10, 2014
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PipelineDeals Integration Improvement
November 06, 2014
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October 31, 2014
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October 30, 2014
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October 27, 2014
Userlike Culture
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October 24, 2014
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October 24, 2014
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October 22, 2014
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October 20, 2014
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Doing it Right: Special Offers to Promote your Online Shop
October 17, 2014
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October 02, 2014
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October 01, 2014
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September 26, 2014
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September 25, 2014
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September 25, 2014
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September 23, 2014
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September 18, 2014
Development Updates
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September 17, 2014
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September 11, 2014
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September 09, 2014
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August 19, 2014
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July 31, 2014
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July 21, 2014
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July 18, 2014
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July 14, 2014
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July 14, 2014
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June 30, 2014
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June 25, 2014
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June 21, 2014
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June 20, 2014
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June 10, 2014
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June 05, 2014
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June 03, 2014
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June 02, 2014
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May 30, 2014
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May 27, 2014
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May 26, 2014
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May 22, 2014
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May 20, 2014
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May 19, 2014
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May 04, 2014
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April 30, 2014
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April 29, 2014
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April 25, 2014
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April 23, 2014
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April 22, 2014
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April 22, 2014
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April 18, 2014
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April 17, 2014
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April 14, 2014
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April 07, 2014
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April 01, 2014
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March 27, 2014
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March 14, 2014
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March 05, 2014
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February 28, 2014
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February 14, 2014
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January 27, 2014
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January 10, 2014
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November 13, 2013
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Userlike Culture
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August 29, 2013
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June 04, 2013
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June 04, 2013
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May 07, 2013
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April 24, 2013
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April 16, 2013
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April 10, 2013
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March 01, 2013
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February 11, 2013
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January 21, 2013
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December 06, 2012
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October 29, 2012
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September 11, 2012
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July 27, 2012
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July 20, 2012
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Big and Stunning Update!
July 13, 2012
Userlike Culture
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July 03, 2012
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June 11, 2012
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Software update
June 05, 2012
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May 25, 2012
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May 15, 2012
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May 06, 2012
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Userlike, now available in German!
April 19, 2012
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April 12, 2012
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April 02, 2012
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March 28, 2012
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No Reason Not to Try
March 26, 2012
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March 23, 2012
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March 21, 2012
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January 27, 2012
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January 17, 2012
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Team Players and Plugins
December 20, 2011
Userlike Culture
Userlike Beta
November 30, 2011
Userlike Culture
We present to you Userlike