Every feature has a purpose. Check out the feature highlights around Userlike's five main benefits and download the complete feature overview below.
No more waiting queues or clumsy choice menus. The customer selects which department to talk to with a click.
Customers are happiest –and service costs lowest– when they are instantly guided to the support rep that's best able to handle their specific question. Set it up with Operator Skills.
Userlike's internal chat logic favors the build-up of relationships between customers and employees. The sticky chat rule favors chat connections between visitors and operators that have chatted before. If the relevant Operator isn't available, the connection falls back on rules like longest idle time and fair round-robin.
Anonymous web visitors turn into real people. When a customer provides her email address, Userlike automatically builds a customer profile based on her public information.
Follow up on valuable leads encountered in the chat by forwarding the chat transcript to your CRM tool of choice.
The chat rating is effortless for the customer, and offers instant and actionable feedback for the Operator.
Gain insights from your most engaged customers by asking them a simple question right before or after the chat.
Proactively reach out to web visitors who may have questions. Make missed opportunities due to doubt a thing of the past.
Set up intelligent chat behavior tailored to the information we have on your web visitors. This includes the section of the website they are on, their country of origin, their browser language preference, etc.
Set up a form that web visitors need to fill out before starting a chat. This way you will already have all the important information you need in case it concerns a valuable lead.
Instead of explaining where to take a left, where to go right, and where to go straight, take the customer by the hand and guide him to the right page of your website.
Track the success of your chat service by setting up goals, which are triggered when chatting customers reach specified URLs.
Chat with multiple customers at the same time. Adjust your number of chat slots to a comfortable level and adjust upwards as your skills grow.
Set up canned messages for common questions and situations, which you can use as a template or send directly. Send these chat macros with quick commands to reply at lightning speed.
Userlike's built-in analytics show when you're under- or over support capacity, quality improvements, and more. Embark on a path of continuous improvement.
One day, robots might rule the planet. But not today. Today, they help your support team to be more efficient and effective.
It's impossible for us to show all our features here, which are always developing. You can download the feature overview for a complete, detailed, feature-by-feature description. Leave your email address and receive it in your inbox.