Every feature has a purpose. Check out the feature highlights around Userlike’s five main benefits and download the complete feature overview below.
No more waiting queues or clumsy choice menus. The customer selects which department to talk to with a click.
No matter how smart your customer routing is, sometimes a chat needs to be forwarded to a colleague. The chat transcript accompanies the forward, ensuring that the customer won’t ever have to repeat herself.
Customers are happiest – and service costs are low – when they are instantly connected to the support rep best qualified to answer their question. Set it up with operator skills.
Userlike’s internal chat logic favors the build-up of relationships between customers and employees. The Sticky Chat rule favors chat connections between visitors and operators who have chatted before. If the relevant operator isn’t available, the connection falls back on rules like longest idle time and fair round-robin.
Anonymous web visitors turn into real people. When a customer provides her email address, Userlike automatically builds a customer profile based on her public information.
Follow up on valuable leads encountered in the chat by forwarding the chat transcript to your CRM tool of choice.
Gain insights from your most engaged customers by asking them a simple question right before or after the chat.
Proactively reach out to web visitors who may have questions. Make missed opportunities due to doubt a thing of the past.
Set up intelligent chat behavior tailored to the information we have on your web visitors. This includes the section of the website they are on, their country of origin, their browser language preference, and more.
Easily switch from customer chats to video calls and screen sharing. Perfect for explaining complex topics or capturing a warm lead.
Instead of explaining where to take a left, where to go right, and where to go straight, take the customer by the hand and guide him to the right page of your website.
Track the success of your chat service by setting up goals, which are triggered when chatting customers reach specified URLs.
Chat with multiple customers at the same time. Set your number of chat slots to a comfortable level and adjust upwards as your skills grow.
Set up canned messages for common questions and situations, which you can use as a template or send directly. Use quick commands to send chat macros at lightning speed.
Userlike’s built-in analytics show when you’re under- or over support capacity, quality improvements, and more. Embark on a path of continuous improvement.
One day, robots might rule the planet. But not today. Today, they help your support team be more efficient and effective.
It’s impossible for us to show all our features here, which are always developing. You can download the feature overview for a complete, detailed, feature-by-feature description. Leave your email address and receive it in your inbox.