Chatbot support is no match for its human counterpart when it comes to detecting emotions, understanding context, or knowing when to stray from any given protocol.
But chatbots can be very useful for machine-like tasks. The repetitive part of the service process that support agents are happy to do without. Here are a few examples of what you can do with Userlike's chatbots.
Our native chatbot Chat Butler takes over the boring part of any support interaction – asking for the issue and collecting the customer information – before forwarding the chat to its human colleagues.
Use our HTTP API framework to connect your own logic – allowing your chatbots to recognize and answer frequent questions. You could even connect it to IBM Watson.
Use our API to offer multiple-option menus and probe your customers about their interests and offer relevant information.
Chatbots can be a nice interactive way to guide your visitors to the right Operator Group. Use our Chatbot API to let your chatbot act as a support distributor.
If the interaction cannot lead to a chat, let your chatbot create a ticket out of it for later follow-up.