Professional services distilled from over eleven million chats

Benefit from experience. We've been implementing live chat as a support channel with companies of all sizes for nearly ten years, fueling over eleven million conversations to date. Check out our free and premium services.

Basic services

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Multi-channel support

Get in touch with our Customer Success Team at any time and over your preferred channel.

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Webinar "Userlike Tour"

30-minute online deep dive into the Dashboard and Chat Panel with a Userlike product expert.

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Meet a Userliker

We love meeting our customers face-to-face. Visit our office in Cologne for a Q&A session with a Customer Success Manager.


Workshop services

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Online workshop for agents

A live webinar for the team members who will be chatting with your customers. They'll receive an in-depth explanation of the product as well as chat communication training.

Two men looking at a computer screen, following an online workshop for managers.

Online workshop for managers

A live webinar for the ones managing your chat project. They'll receive an in-depth product training and will be guided through a complete account setup.

Multiple people standing in an office, following an on-site workshop for agents.

On-site workshop for agents

One of our Success Managers drops by your office for an interactive class on how to chat with customers.

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On-site workshop for managers

A Userlike Customer Success Manager passes by your office for a high-intensity course in chat management including a full account setup.

Success services

A presentation in front of a whiteboard, on which a live chat kickoff concept is drawn.

Kickoff concept

Our chat experts prepare and present a Design Concept, Integration Concept, and API Concept for a successful chat project kickoff.

Two men laughing while looking at a laptop, performing a chat quality review.

Chat quality review

A mystery chat service in which our experts anonymously assess the quality of your chat service.

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Dedicated account manager

As a Flex customer, you receive a dedicated Account Manager who supports you in reaching your chat project goals.

incl. in Flex
Userlike support manager sitting in front of a computer and a screen with analytical data, showing chat performance.

Performance reporting

A quantitative reporting service on the chat metrics that matter to you. Embark on a journey of continuous optimization.

Premium services

A contract being signed.

Premium SLA

Sign a custom service level agreement (SLA) for uptime, reaction times and service workflows.

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Custom development

Unique needs? We offer custom feature planning and development.

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Custom consulting

Receive consultation from our professional service team to create the best-in-class chat and messaging setup.

Onboarding package

A service combo package with everything you need for a successful and risk-free chat implementation. Includes a kickoff concept, workshops, implementation guidance and more.

Questions about our services?

For questions or advice about our services, our support team is glad to help. Call us at +49-221-98652703

The Userlike sales team with profile images of individual members.