Benefit from experience. We've been implementing live chat as a support channel with companies of all sizes for nearly ten years, fueling over eleven million conversations to date. Check out our free and premium services.
Get in touch with our Customer Success Team at any time and over your preferred channel.
30-minute online deep dive into the Dashboard and Chat Panel with a Userlike product expert.
We love meeting our customers face-to-face. Visit our office in Cologne for a Q&A session with a Customer Success Manager.
A live webinar for the team members who will be chatting with your customers. They'll receive an in-depth explanation of the product as well as chat communication training.
A live webinar for the ones managing your chat project. They'll receive an in-depth product training and will be guided through a complete account setup.
One of our Success Managers drops by your office for an interactive class on how to chat with customers.
A Userlike Customer Success Manager passes by your office for a high-intensity course in chat management including a full account setup.
Our chat experts prepare and present a Design Concept, Integration Concept, and API Concept for a successful chat project kickoff.
A mystery chat service in which our experts anonymously assess the quality of your chat service.
As a Flex customer, you receive a dedicated Account Manager who supports you in reaching your chat project goals.
A quantitative reporting service on the chat metrics that matter to you. Embark on a journey of continuous optimization.
Sign a custom service level agreement (SLA) for uptime, reaction times and service workflows.
Unique needs? We offer custom feature planning and development.
Receive consultation from our professional service team to create the best-in-class chat and messaging setup.
A service combo package with everything you need for a successful and risk-free chat implementation. Includes a kickoff concept, workshops, implementation guidance and more.
For questions or advice about our services, our support team is glad to help. Call us at +49-221-98652703