Professional services distilled from over eleven million chats

Benefit from experience. We've been implementing live chat as a support channel with companies of all sizes for nearly ten years, fueling over eleven million conversations to date. Check out our free and premium services.

Basic services

Lady sitting in front of computer screen, offering multi-channel support.

Multi-channel support

Get in touch with our Customer Success Team at any time and over your preferred channel.

Free
Man sitting in chair with headphones and a coffee, watching a webinar.

Webinar "Userlike Tour"

30-minute online deep dive into the Dashboard and Chat Panel with a Userlike product expert.

Free
Two team members of the Userlike support team, laughing at the camera, holding cups of coffee.

Meet a Userliker

We love meeting our customers face-to-face. Visit our office in Cologne for a Q&A session with a Customer Success Manager.

Free

Workshop services

Lady looking at a computer screen, following an online workshop for agents.

Online workshop for agents

A live webinar for the team members who will be chatting with your customers. They'll receive an in-depth explanation of the product as well as chat communication training.

one-time €990
Two men looking at a computer screen, following an online workshop for managers.

Online workshop for managers

A live webinar for the ones managing your chat project. They'll receive an in-depth product training and will be guided through a complete account setup.

one-time €1590
Multiple people standing in an office, following an on-site workshop for agents.

On-site workshop for agents

One of our Success Managers drops by your office for an interactive class on how to chat with customers.

one-time €2590
Girl looking slightly to the side and up, following an on-site workshop for managers.

On-site workshop for managers

A Userlike Customer Success Manager passes by your office for a high-intensity course in chat management including a full account setup.

one-time €2590

Success services

A presentation in front of a whiteboard, on which a live chat kickoff concept is drawn.

Kickoff concept

Our chat experts prepare and present a Design Concept, Integration Concept, and API Concept for a successful chat project kickoff.

one-time €2200
Two men laughing while looking at a laptop, performing a chat quality review.

Chat quality review

A mystery chat service in which our experts anonymously assess the quality of your chat service.

half-yearly €4400
Two men, Userlike account managers, smiling at the camera.

Dedicated account manager

As a Flex customer, you receive a dedicated Account Manager who supports you in reaching your chat project goals.

incl. in Flex
Userlike support manager sitting in front of a computer and a screen with analytical data, showing chat performance.

Performance reporting

A quantitative reporting service on the chat metrics that matter to you. Embark on a journey of continuous optimization.

half-yearly €2200

Premium services

A contract being signed.

Premium SLA

Sign a custom service level agreement (SLA) for uptime, reaction times and service workflows.

monthly €2500
A Userlike developer sitting in front of a screen with code.

Custom development

Unique needs? We offer custom feature planning and development.

daily €1200
A circle of people, one talking, offering custom consulting.

Custom consulting

Receive consultation from our professional service team to create the best-in-class chat and messaging setup.

daily €1200

Onboarding package

A service combo package with everything you need for a successful and risk-free chat implementation. Includes a kickoff concept, workshops, implementation guidance and more.

one-time €4900

Questions about our services?

For questions or advice about our services, our support team is glad to help. Call us at +49-221-98652703

The Userlike sales team with profile images of individual members.