Professional services to support your path to personalized messenger communication

Userlike offers a new fundamental approach to customer communication. Its best practices look very different from those of traditional channels like phone and email support. By complementing your account with one or more of our professional services, you maximize the success of your new customer channel(s).

Workshop services

Lady sitting in front of computer screen, offering multi-channel support.

Operator training

Training for all team members who will chat with your customers. This training is valuable if you are just getting started with Userlike, want to onboard new colleagues or get better chat results. During the training, you will learn how to chat in Userlike, which features are relevant for your team and what should be avoided during chat conversations.

Girl looking slightly to the side and up, following an on-site workshop for managers.

Admin training

Training for the ones managing your chat project. Our experts show you all the tips and tricks to make your account setup successful and how to take advantage of all relevant features.

Two men looking at a screen.

Project management

We are your partner in setting up the project and guiding it to success. During the project, we help you to define requirements, create an action plan and support you during implementation and going live.

Success services

Two men, Userlike account managers, smiling at the camera.

Chatbot setup

Interested in chatbots, but don’t know where to start? Our team of experts are here to support you in creating a chatbot experience that fits your use case perfectly! From ideation and planning to implementation and optimization.

Taking notes at a laptop with tea and fruits.

Account optimization

If you’re missing out on interesting features or your chat performance needs improvement, our experts will help you analyze the issue and discover solutions to reach the full potential of your account.

Userlike support manager sitting in front of a computer and a screen with analytical data, showing chat performance.

Analytics & reporting

With customer messaging, everything is documented. This gives you a wealth of data that can be used to optimize your service. On a recurring basis, we support you in analyzing areas for improvement and define actions to bring your chat performance to the next level.

Get advice from our professional service team for a top-notch chat setup. If desired, we will implement the optimizations directly together with you. We can analyze the following points:

Get a quick impression

A circle icon of connected dots, symbolizing close cooperation.

Expert knowledge

Since 2011, we’ve implemented thousands of customer messaging channels and have seen a large variety of setups and use cases.

A compass icon, symbolizing a mix of guidance and self-service.

Customized solutions

Our goal is to provide maximal value for your individual case, with training and projects matched to your unique needs.

A rocket icon, symbolizing working speed.

Quick delivery

We aspire to be like messaging: fast and effective. You want to see instant results and so do we.

Interested in our services?

To learn more about what we offer, feel free to book a call with Franziska. She’s happy to discuss your requirements and the different ways Userlike can help.