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No matter which channels your customers use, answer all messages from one central place for professional support and sales. Userlike enables your team to deliver its best and takes your customer communication to the next level.
Whether automatic or manual routing, always let the best-suited person answer the chat.
No more waiting queues or clumsy choice menus. Let customers select which department to talk to or automatically connect them to a person with the right skills.
Customer requests can shift, sometimes you need to forward them to colleagues. Our redirects contain the entire chat history, so your customers don’t have to repeat themselves and your colleagues can directly pick up the thread.
Each of your agents has an own inbox to focus fully on their current conversations. In addition, they can independently pick and answer requests waiting in the team inbox.
Limit the number of conversations you can have at once and always stay in control. Start at a comfortable level and increase your slots as your skills grow.
Access a wide range of information to provide highly targeted and personal support. Customer data such as email, location, visited pages or related conversations are always at your fingertips while you chat. So is conversation data collected in and outside of Userlike, giving you the full picture.
Eliminate the trade-off between service quality and cost.
Set up canned messages for common questions. Use them as templates or send them directly. With our quick commands, you whip out the perfect answer in no time.
Easily switch from customer chats to video calls and screen sharing. Perfect for explaining complex topics or capturing a warm lead.
Securely share files with your customers and receive theirs. Full media support with smart previews.
Automatically translate your messages into more than 25 languages and your customer’s messages into your language. Offer global support with any team.
Stay on top of multiple simultaneous conversations and never miss a message.
Choose between visual and audible notifications depending on your surroundings and use case. Create a personalized notification workflow by defining the events you want to learn about.
Set yourself an alarm for responding to live chat messages. A loading bar on conversations shows you how much time you have left until you’re reminded to reply – as loud and often as you want.
Keep things organized as you streamline your support and sales workflows.
View and edit your conversations’ key attributes directly from a comprehensive overview table.
Quickly find what you’re looking for with our extensive selection of conversation filters.
Manage conversations in batches and stay agile even with high support volumes.