Security and privacy of data has been an important topic for us since starting Userlike. To be able to operate in Germany, we had to adhere to the strict regulations placed on businesses. This has made the switch to the GDPR world a lot easier for us than most of our non-European competitors.
We've started and developed Userlike in Germany – probably the strictest regulatory environment in the world when it comes to data privacy. We take pride in our secured data setup and extensive set of privacy features.
When you choose Userlike, you choose a customer support solution that is 100% GDPR compliant. Through our secured data infrastructure and dedicated features, we guarantee privacy and security for your customers, your employees, and your company as a whole.
All personal data is securely stored on servers within Germany. Always has been, always will be. No access for third parties – including nosy intelligence agencies.
To still guarantee a fast and responsive software experience for your customers and employees around the world, we rely on Amazon's Web Services (AWS). This only concerns anonymous data. Personal data is never stored on these Amazon servers.
To be even more upfront about it, you can activate a data privacy notice. Your customers will have to consent to this if they want to start a chat.
With Userlike, you can set an expiry date on your data. This means that your customer data (chat transcripts, messages) will be automatically deleted after a time set by you.
Assign roles to your Operators, which allow you to control the level of access to your customer data.
By activating the privacy mode, Userlike won't collect any customer information that she didn't explicitly provide – such as location, operating system, and public social media profiles.
We always advise Userlikers to be open about their identity to their customers, but certain work councils require anonymity for their employees. For this situation, we offer the options of Operator Aliases and Operator Analytics anonymization.
An important part of the GDPR concerns the ability to show your customers which of their data you own. Our search, filter, download, and data delete features make it easy to quickly comply to such requests.
Data privacy and GDPR are complex topics, so it's natural to still have questions. Feel free to ask us anything and our Data Security Officer (DSO) will get back to you.