Our position on data privacy
Live chat software that guarantees data privacy and GDPR compliance

Security and privacy of data has been an important topic for us since starting Userlike. To be able to operate in Germany, we had to adhere to the strict regulations placed on businesses. This has made the switch to the GDPR world a lot easier for us than most of our non-European competitors.

Userlike's co-founder Timoor Taufig with a quote about Userlike's data security features.

We've started and developed Userlike in Germany – probably the strictest regulatory environment in the world when it comes to data privacy. We take pride in our secured data setup and extensive set of privacy features.

Timoor Taufig | co-founder

GDPR compliance

When you choose Userlike, you choose a customer support solution that is 100% GDPR compliant. Through our secured data infrastructure and dedicated features, we guarantee privacy and security for your customers, your employees, and your company as a whole.

GDPR compliant chat window.

Userlike's data infrastructure Our server setup is at the core of our data security.

Born and hosted in Germany

All personal data is securely stored on servers within Germany. Always has been, always will be. No access for third parties – including nosy intelligence agencies.

Globe with Userlike's server location in Germany for storing all personal data.

Global server network for fast data delivery

To still guarantee a fast and responsive software experience for your customers and employees around the world, we rely on Amazon's Web Services (AWS). This only concerns anonymous data. Personal data is never stored on these Amazon servers.

Globe with Userlike's server location in Germany for storing all personal data.

Features for data privacy and security Privacy for you, your employees, and your customers.

Data privacy notice

To be even more upfront about it, you can activate a data privacy notice. Your customers will have to consent to this if they want to start a chat.

Userlike's privacy notice chat feature.

Automatic data deletion

With Userlike, you can set an expiry date on your data. This means that your customer data (chat transcripts, messages) will be automatically deleted after a time set by you.

A calendar to indicate the time window to have your customers' personal data automatically deleted.
Expiry date for
personal data

Role-based data access

Assign roles to your Operators, which allow you to control the level of access to your customer data.

Userlike's role-based data access feature, with four Operators with different levels of access.

Operator anonymization

We always advise Userlikers to be open about their identity to their customers, but certain work councils require anonymity for their employees. For this situation, we offer the options of Operator Aliases and Operator Analytics anonymization.

Live chat agent Thomas Thomas
Live chat agent Mara Marta
Live chat agent Jay Jay
Live chat agent Tom Tom
Live chat agent Mara Mara
Live chat agent Ray Ray
Anonymize

Data access

An important part of the GDPR concerns the ability to show your customers which of their data you own. Our search, filter, download, and data delete features make it easy to quickly comply to such requests.

A chat conversation with a customer asking a chat Operator to delete her personal data.

Get in touch with our data security ᠎officer

Data privacy and GDPR are complex topics, so it's natural to still have questions. Feel free to ask us anything and our Data Security Officer (DSO) will get back to you.

Profile picture of Dr. Jochen Notholt, lawyer and Userlike's Data Security Officer (DSO).
Dr. Jochen Notholt
DSO / IT lawyer
Send email