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              Support & sales on the social network The Facebook Messenger channel

              Combine website chat with support over Facebook Messenger. The best channel for staying in touch.

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              A customer holding his smartphone to reach out to a business through Facebook Messenger. Userlike’s Message Center with various customer conversations conducted through the Facebook Messenger channel.
              Customer messages from Facebook Messenger and other channels arriving in the Userlike Message Center.
              Your hub for
              Messenger support

              Messenger + Userlike Expand your messaging support to the world’s largest social network

              While your website is the best place for starting conversations with your customers, Facebook Messenger is optimal for staying in touch.

              Professional support features

              Userlike is your professional business layer on top of Messenger, built for support and sales. Benefit from support and sales features like routing, assignment, status and topic tagging, live translation, analytics and more.

              A conversation with a customer in the Message Center being forwarded to another chat agent.
              Forward to
              a colleague

              Scalability

              Userlike’s group features allow you to offer Messenger support in a team setup. Organize your agents by their function, assign skills, and set up effective customer routing.

              An incoming customer message being routed to the best-suited chat agent.
              Request via
              FB message

              Omni-messenger communication

              Go beyond Messenger. With Userlike, expanding your support to more messaging channels is effortless. Whether it’s website chat, WhatsApp, Telegram, SMS or Threema – all customer messages arrive in your Userlike Message Center.

              Userlike logo in a circle of messaging app logos.
              Add other messaging
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