Userlike allows large-scale organizations to offer personal, one-on-one customer support – the type you’d only expect from your local grocery store. Our Flex plan combined with tailored guidance makes us the number one choice among industry leaders.
To achieve the best implementation, we work closely with you to understand your setup, challenges, and wishes.
You appreciate guidance, but you don’t want to have to reach out to us for every little change. No matter your growth, Userlike stays lean.
From first intake call to your first customer chat – we’ll get you creating new customer relationships fast.
With our Flex plan, you can easily adjust the amount of your organizations, groups, Widgets. No limits. Just scale up and down as you go.
Reflect your organizational structure with our organizations feature. This allows you to set up multiple, independently operating teams under one umbrella.
As a software solution born and hosted in Germany, data privacy has always been a crucial topic for us. With Userlike, you’re guaranteed to abide your country’s regulations.
Not only can you assign different roles to your individual team members, you can further specify the permission rights of each of these roles.
We take customer routing seriously, as it’s a crucial factor of customer happiness, and your service team’s efficiency. We offer various options, such as skill-based routing, behavior-based routing, and custom routing events, to ensure a setup that fits your preferred logic and processes.
Define how your chat system behaves outside of your support hours – e.g. activate a contact form, remove the chat function or let a chatbot take over.
With our HTTP API framework, you can connect chatbots to your own logic – allowing them to recognize and answer common questions. You could even connect your chatbots to an advanced AI system like IBM Watson.
With the Flex plan you can connect Userlike to the WhatsApp Business API. Expand your customer communication to the world’s most popular messaging app.
Userlike’s built-in analytics give you a clear overview of what you’ve defined as your most important KPIs.
In the end, we can’t predict all your needs. That’s why you can connect with our full range of APIs.
For nearly ten years, we’ve reflected on chat and implemented it as a support channel across a wide variety of industries – fueling more than eleven million conversations up to date. Take advantage of the experience that we’ve distilled into our services.