Last revision: 10 February 2016
Data protection and data security are of utmost importance for Userlike UG (limited liability), hereinafter "Userlike" or "we". In the following we may provide answers to your most frequent questions to what personal data we collect, process and use in connection with our website and what your possibilities are to influence this data usage.
We would like to point out that this privacy statement applies only to our website https://www.userlike.com and its subpages (hereinafter "Websites") but not to websites of third parties that are linked with our Websites. As Userlike has no measures to influence data usage of said third parties, we recommend that you also assess those third parties’ privacy statements.
"Bundesdatenschutzgesetz – BDSG") and the German Telemedia Act ("Telemediengesetz – TMG").
The subject matter of this privacy statement is personal data. According to Section 3 (1) BDSG, these are individual details on personal or objective circumstances of a certain person or certain persons. This includes details such as your name, your postal address, your email address, your telephone number or, where appropriate, also use-data. Use-data is data that is necessary to use the Website of Userlike and its services as for example information on the start, end and the extent of usage of our Websites and access data that is required to use our services.
For technical reasons, when accessing our Websites your internet browser automatically transmits data to us. This applies to the following data:
Such data is collected and processed for technical reasons only, is at no time assigned to any identifiable person and is deleted right after the end of your visit at our Website.
In order to use our live chat at our Websites you must register with your name and your email address. We use this data together with the information you transmit via the chat to advise you in the best possible way.
When you start our live chat we temporarily collect and process your IP address. By doing so we are able to identify where your access provider is located which we assume might be also the country where you access our live chat. The purpose of this information is to help Userlike to provide you with a live chat that serves your needs best. The temporally collection of your IP address serves solely this purpose and your IP address will not be stored.
Furthermore, Userlike stores the chat record. This shall not only spare you the inconvinience of recalling the whole chat history of past chats when you ask for our assistance via live chat but shall also ensure an continuous quality control regarding our live chat. If you do not want to have your chat record stored please contact us and we will delete it immediately. You may find our contact details at the end of this privacy statement (see question 7).
If you decide to make use of our services, we may ask you for further personal data. If you make use of services that are free of charge (e.g. Free Trial or Edition "Free") this is the name of your company or your website address, your first name, surname and username, your email address andyour password. If you want to use our fee-based services (e.g. Edition "Team", "Corporate", "Business", "Custom" or "Flex") you must furthermore provide us with the necessary payment details, depending on the chosen payment method (e.g. credit card details, etc.).
Depending on the individual use of the relevant service we might process further personal data insofar as it is necessary to render our services. This relates for example to the content of chats or chat records that have been conducted and stored by making use of our services and IT infrastructure.
Userlike uses Amazon Cloudfront as content delivery network and Amazon Simple Email Service (Amazon SES) for sending emails.
Userlike will transfer data to third parties only to the extent necessary to render its services. For any other purposes we will transfer personal data to third parties only with your prior and explicit consent. That applies in particular to the transfer of personal data for advertising purposes. Exceptions to this rule apply only in the following cases:
Userlike provides a newsletter service and a blog both free of charge. They inform you about news on Userlike, its services and other topics that might be of interest to you. You can receive both, newsletter and blog, via email. To subscribe for our newsletter service just use the opt-in option during the registration process or use the subscription function at the Dashboard. If you want to subscribe for our weekly blog just visit https://www.userlike.com/en/blog.
Of course you can unsubscribe both the newsletter service and the blog at any time. You may find information on how to unsubscribe with effect for the future in every newsletter and blog.
Userlike may create usage profiles under pseudonyms to the extent permitted by law. We can evaluate these for the purposes of advertising, market research or to design our Websites and services in a needs-based manner. No direct conclusions can be drawn about you as an individual. The profile data is not linked to any other information about your person. You can object to the creation of usage profiles at any time. To do so just inform us via firstname.lastname@example.org. Regarding special features in connection with the use of "Google Analytics", please see the section "Google Analytics", below.
Userlike makes use of so-called "cookies" in order to be able to offer you a comprehensive range of functions and to make it easier to use our websites. Cookies are small files which are stored on your computer with the help of the internet browser.
You can deactivate Google Analytics using an add-on to your browser which you can download here: https://tools.google.com/dlpage/gaoptout?hl=en.
Userlike uses Google Conversion Tracking. If you access our Websites via a Google ad, Google AdWords stores a cookie on your computer. This cookie loses its validity after 30 days and is only used to detect whether you visit our Websites during this period. No conclusions can be drawn about you as an individual. The information collected with the aid of the Conversion cookie helps Userlike to create statistics about its conversion rate. This means that we find out how many users come to visit our Website via a Google ad.
If you do not wish to participate in the tracking process, you can deactivate cookies for Google Conversion Tracking by specifying in your browser settings that cookies from the "googleadservices.com" domain are to be blocked.
Userlike uses Google Remarketing, Twitter Ads and Facebook Custom Audiences from Your Website. It means that we display targeted advertisements to previous Web visitors of our Websites that have been interested in our services when they visit other internet sites in the Google Partner network, Twitter.com and its webpages, and Facebook.com and its webpages, respectively. This is being done by using cookies which first analyse your use of our Websites and will then be used to display our advertisements on third party websites. Cookies thereby only use pseudonymous data that is not linked to any personally identifiable information.
You can object to this interest-based marketing in the following ways:
To object to Twitter’s interest-based ads use the instructions on their website: https://support.twitter.com/articles/20170405. Twitter also supports Do Not Track. You can opt-out of Twitter’s interest-based ads by using this software.
Facebook Custom Audiences from Your Website:
To object to Facebook’s interest-based ads use the instructions on their website at https://www.facebook.com/about/ads/#568137493302217.
Facebook also adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from interest-based advertising of Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/ , or opt-out by adjusting your mobile device’s settings.
You may, at any time and free of charge, request information from Userlike about the data stored by us, its recipients, categories of recipients to which we transfer your data and the purposes for which your data is stored. You also have the right to request that we correct, delete or block your personal data, if the use of it does not comply with existing legal regulations, in particular if data is incomplete or incorrect.
To do so, please contact email@example.com or send us a message at the following address.
If you have any queries or suggestions on data protection please do not hesitate to contact us at the following address:
Userlike UG (haftungsbeschränkt)
Userlike reserves the right to amend this Privacy Statement if this proves to be necessary because of regulatory changes or because of additional or altered services of Userlike or third parties. You can inform yourself of the current version of the Privacy Statement at https://www.userlike.com/terms.
Last revised: August 1, 2015
The transfer of data to a recipient in a third country outside the EU and the EEA is permissible if the requirements fixed in Articles 44 et seqq. GDPR are complied with and, in addition, the transfer is subject to prior consent to be given by the Controller by notice in electronic form. The further details are stipulated in one or several annexes.
If a data subject asserts claims according to chapter III GDPR against any of the parties, such party will inform the other party without undue delay (unverzüglich”). The Processor will support and assist the Controller within the realms of possibility in handling any such claims and in complying with the duties specified in Art. 33 to 36 GDPR.
The Processor will bear the costs incurred by it in connection with the measures taken by the Controller. This includes in particular the costs incurred by the Processor in connection with controls and inspections carried out by the Controller according to § 8.
An annex is deemed terminated upon termination of the main contract without a separate notice of termination being required to end the annex. In this case, the Processor is obliged, at the Controller’s choice, either to return the data processed under the annex or delete the data in accordance with the applicable data protection requirements without undue delay (“unverzüglich”) and confirm this to the Controller by appropriate notice in electronic form. The Processor will also notify the Controller by appropriate notice in text form if the Processor is itself subject to a statutory obligation to store the data in question.
The DPA, as of its signing, supersedes the existing contracts according to § 11 BDSG (German Federal Data Protection Act). If the parties, prior to concluding this DPA, have agreed on specifications according to § 1, these will continue in effect and apply analogously under the DPA unless they are superseded by annexes which pertain to the same data to be processed.
The provider allows the client to individualize the chat widget and extend the functional scope of the service. All settings are stored in the client's customer account. The activation of optional chat functions is not necessary for the operation of the core service of the chat and is a free decision of the client.
Depending on the function used, the activation of these optional functions may result in personal data of the client's end customers being forwarded to subcontractors of the provider for further processing. All the subcontractors are listed in the appendix, point 9: Optional add-on providers.
Upon activation of the respective function, the subcontractor shall be deemed to have been approved by the customer; a right of objection pursuant to Clause 6.2 shall then not exist. If the client activates optional functions in the chat widget, the client undertakes to inform the users of the chat widget about the use of these functions in conformity with data protection. Furthermore, the client undertakes to check the functional scope of the chat widget and to ensure that the data protection settings of the account are correctly configured.
On request, we will gladly send you the documents on technical and organizational measures that we refer to in our data processing agreement.
Last revised: May 1, 2018