The whole world uses video calls to stay in touch. Now you can leverage the flexible and popular communication mode for your support and sales. Add another dimension to your communication and meet your visitors just the way they want.
No longer force customers and agents to another app just to have a call. With Userlike, calls are integrated directly into the chat, unifying all your communication in one place.
Start calls in the same context-rich environment where you exchange messages with customers. Make phone and video a seamless extension of the chat experience, with customer data right at your fingertips.
Besides voice and camera, you and your customers can choose to share their screens. Let no information fall by the wayside, resolve requests more thoroughly and reduce the need for follow-ups.
Digital face-to-face contact has never been this easy or widely accepted. All your customers need is an internet connection plus a device with a camera and browser. Improve their satisfaction by offering the most personal channel.
Handle any support scenario in the most efficient manner and showcase your products in a whole new style. Boost support and sales in ways your competitors aren’t even aware of.
Speaking is faster than typing. Switch to calls for interactions with large amounts of information and cut resolution times significantly.
Guide your customers through digital products using screen sharing or switch to your mobile camera to present physical products live and in detail.
Sometimes text support feels too distant. Think high-stake purchases and sensitive topics like finance, law, or health. A video call lets you create a trusting environment to match these situations.
Our calls feature is designed to overcome the common pitfalls of traditional phone support. Engage your customers in a more personal way without sacrificing privacy and efficiency.
As long as agents are in calls, they don’t receive new conversations. Our intelligent routing system directs chats only to colleagues who are free to respond. You concentrate on the call and your customers don’t have to wait.
Customer support is efficient when it’s predictable. That’s why you start the call, not your customers. They can then choose whether to take it. A secure setup for all sides.
Before each call, you can decide how much you want to show, be it your voice, your face, a product or your screen. The same goes for your customers.