Start calls in the same context-rich environment where you exchange messages with customers. Make phone and video a seamless extension of the chat experience, with customer data right at your fingertips.
Besides voice and camera, you and your customers can choose to share their screens. Let no information fall by the wayside, resolve requests more thoroughly and reduce the need for follow-ups.
Digital face-to-face contact has never been this easy or widely accepted. All your customers need is an internet connection plus a device with a camera and browser. Improve their satisfaction by offering the most personal channel.
Speaking is faster than typing. Switch to calls for interactions with large amounts of information and cut resolution times significantly.
Guide your customers through digital products using screen sharing or switch to your mobile camera to present physical products live and in detail.
Sometimes text support feels too distant. Think high-stake purchases and sensitive topics like finance, law, or health. A video call lets you create a trusting environment to match these situations.
As long as agents are in calls, they don’t receive new conversations. Our intelligent routing system directs chats only to colleagues who are free to respond. You concentrate on the call and your customers don’t have to wait.
Customer support is efficient when it’s predictable. That’s why you start the call, not your customers. They can then choose whether to take it. A secure setup for all sides.
Before each call, you can decide how much you want to show, be it your voice, your face, a product or your screen. The same goes for your customers.