Introducing Telegram Connect – Support Your Customers Wherever They Go

From all messaging apps, Telegram has been dedicated to data security the longest. When WhatsApp considered end-to-end encryption, Telegram was already there.

Now you can turn it into a lightning-fast support channel by hooking it up with Userlike.

While we started out as a software for website support – allowing you to chat with your web visitors – you can now also use it to offer messaging support.

The website is the perfect place to offer instant support for your (potential) customers, but it's not the perfect medium to stay in touch with them.

That's where our Messenger Channels come in. From instant chat to long-term customer relationship. Once the connection is there, you are part of your customer's contact list. What better way to stay top-of-mind?

Besides Telegram, you can also connect Userlike with Facebook Messenger. But by offering support via Telegram, you give off a clear signal that you take your customers' data privacy very seriously.

Luckily with Userlike, you don't need to make the choice. With one Userlike account, you can set up chat support for your website, for Facebook Messenger, and for Telegram.

"Why should I use Userlike instead of Telegram's web app?"

Telegram is great, but it wasn't built for the purpose of customer support. Userlike, on the other hand, was built exactly for customer support. When a chat comes in, for example, it's automatically guided to a support rep with the most available resources.

What's more, with Userlike you centralize your different chat support channels into one. Website + Telegram + Facebook Messenger support, all-in-one.

Want to get started?

If you don't have an account yet, sign up for our free 14-day trial and reach out to our support team to unlock the Messenger Channels for you.

All you need to do then is set up a new Telegram Widget and connect your account. Follow the detailed steps in this tutorial.

Happy chatting!