How to Add Live Chat to BigCommerce For Free – Userlike & BigCommerce

Adding live chat to BigCommerce is simple. Follow our 3-step process and be up and running in just a few minutes.

BigCommerce is a flexible, open SaaS solution for building a unique online presence. With live chat, you get more people into your sales funnel and clear up their questions at an earlier stage. That translates to happier customers and higher conversions.

In this tutorial, we will show how adding live chat to BigCommerce works with Userlike .

1
Sign up for Userlike

The first thing you need to do is create a new account . No need to add any billing information. When you sign up for Userlike, you get a 14-day free trial which allows you to experience the features from our premium plan. After the trial, your account automatically switches back to the free plan. So you can try it out with zero risk.

2
Tailor the chat to your brand

Before adding live chat to your website, you want to make sure it looks and behaves how you want it to. So let's quickly set up the basics.

In the Userlike Dashboard, you can set up your profile. We recommend uploading a photo – it’s always nice to put a face to a name.

Now we take a look at the Website Messenger . That’s the chat box your customers see on your site and that they’ll use to get in touch with you.

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You probably invested a good amount of time into designing a beautiful BigCommerce site. Of course, you want the Website Messenger to fit in smoothly. Adjust the colors and texts to tailor the chat to your brand. You see your changes in this little preview.

Those were the most important tweaks. You can always go back and adjust your settings. But for now, I’m happy with the messenger which means I’m ready to add it to my site!

3
Integrate the chat on BigCommerce

For this final step, we go to the installation tab in the Userlike Dashboard. What you see here is your unique Userlike javascript code. This might look a bit techy but no worries, it really is super easy.

  1. Just copy the code and head over to your BigCommerce account .
  2. On your home screen, go to "Advanced Settings" in the menu on the left side, then click "Live Chat".
  3. Under “Providers”, select the option "Other Third Party Live Chat Service".
  4. screenshot showing step for adding live chat
  5. Save your settings and move to the newly created tab in the top bar. Here, you can now paste the Userlike Widget code that you copied earlier.
  6. screenshot showing step for adding live chat
  7. Hit "Save”...

...and that’s that! Userlike live chat is now integrated and visible on your BigCommerce site.

Start chatting!

To start chatting with your visitors, log in to the Userlike Message Center , set yourself to online – and chat away!

Integrating chat on your website is the first and most important step for getting started with live chat support. For more tips and best practices on working with Userlike, take a look at our webinar.

If you have any questions, just reach out to us in the chat on our website, we’re always glad to help.



Userlike is one of the most popular chat softwares that businesses like BMW and Merck trust in their customer communications.

It comes with lots of benefits, like a comprehensive free version that gives you unlimited chats and all the features you need for live chat support in a small business. For medium to larger businesses, the premium plans provide many advanced options like customization, smart routing and integrations with messaging apps like WhatsApp and more.

See for yourself and sign up for your free Userlike trial today.