Introducing Unified Messaging. Read all about it here.

Your Customers' Favorite Contact Channels

Live chat software for website and mobile support

Request demo
World map with customers and chat messages. World map with customers and chat messages.
3
2
3
3
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
the safest car on the market
Chat support conversation example with a customer asking about Volvo's safety features.
Nora is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Daniel asks about his
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Thousands of leading companies are already chatting with their customers

Alexander Proske
Alexander Proske Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

Read case study
Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Volker Krumrey
Volker Krumrey Villeroy & Boch

With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.

Read case study
Johannes Altmann
Jewish Forum for Democracy and against anti-Semitism Be'Jachad - Gemeinsam.Gegen Hass

I like that the user decides how much personal information she wants to reveal. In the chat, you don't need to give your phone number or name. That comes up later once trust has built up through the conversation.

Read case study
Florian Störk
Florian Störk Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

Read case study
Pius Knebel
Pius Knebel Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

Read case study
Jens Lippert
Jens Lippert Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

Read case study
Johannes Altmann
Johannes Altmann Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.

Florian Fuerst
Florian Fürst Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story.

Read case study
Christian Minks
Christian Minks e-regio

We're not the biggest player on the market, but personal contact sets us apart from our competitors.

Read case study
Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Christoph Münch
Christoph Münch Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

Read case study

Join the messaging revolution

Everybody's texting, all the time. Messaging apps are growing at an astonishing rate. Start supporting your customers on the channels they love.

Graph showing the active user adoption of the messaging apps WhatsApp, Facebook Messenger, and Telegram. Messenger Channels

Features with Benefits Userlike's features were made to...

Create happy customers

Customer satisfaction is the goal of any service delivery, but traditional channels often lead to frustration instead. Through features like Operator Skills – guiding customers to agents with the knowledge to answer their questions – our live chat software covers where traditional support goes astray.

Userlike's live chat software Operator Skills feature shown with three chat Operators with different skill sets. Satisfaction features

Build customer relationships

Userlike is a customer relationship building tool. Our features allow your team members to create personalized connections with your customers – for example through Sticky Chat, where returning customers are connected with the Operator they chatted with before.

Chat conversation showing Userlike's Sticky Chat feature. Loyalty features

Collect customer feedback

Feedback keeps us in touch with reality, but channels like phone and email are clumsy at collecting it. Userlike's feedback features, like the service rating, provide you with instant feedback without disturbing your customer’s experience.

Userlike's chat rating feature with stars and emoji. Feedback features

Boost leads and conversions

Fuel your sales with better service. Use conversion features like Goal Tracking and lead features like Smart Customer Profiles to collect public info on your customer based on her email address.

Example of a customer profile in the Userlike Chat Panel. Sales features
Auto look-up of
social media profiles

Increase service efficiency

Can support be better and cheaper at the same time? It can when you combine technologies like Chat Macros, chatbots, and simultaneous chats. Userlike helps your support team assist more customers, more efficiently.

Userlike's chat macro feature, with an Operator using a canned message that asks the customer to hold on for a second. Efficiency features

Data protection and GDPR

In a customer support software like ours, data security touches everything. It can't be an afterthought. We developed Userlike in Germany – probably the world's most-regulated environment when it comes to data protection. With Userlike, you're getting a GDPR compliant solution and more.

Globe with Userlike's server location in Germany.
Our server setup

Connect your tools

Integrate your live chat software with other tools. Check out our various integrations with famous helpdesk, CRM, collaboration, project management, and newsletter solutions.

Pipedrive
Slack
Salesforce
Helpscout
Squarespace
Mailchimp
Zendesk
HubSpot
All integrations