Introducing Unified Messaging. Read all about it here.

Your Customers' Favorite Contact Channels

Live chat software for website and mobile support

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World map with customers and chat messages. World map with customers and chat messages.
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
the safest car on the market
Chat support conversation example with a customer asking about Volvo's safety features.
Nora is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Daniel asks about his
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Thousands of leading companies are already chatting with their customers

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Join the messaging revolution

Everybody's texting, all the time. Messaging apps are growing at an astonishing rate. Start supporting your customers on the channels they love.

Features with Benefits Userlike's features were made to...

Create happy customers

Customer satisfaction is the goal of any service delivery, but traditional channels often lead to frustration instead. Through features like Operator Skills – guiding customers to agents with the knowledge to answer their questions – our live chat software covers where traditional support goes astray.

Userlike's live chat software Operator Skills feature shown with three chat Operators with different skill sets. Satisfaction features

Build customer relationships

Userlike is a customer relationship building tool. Our features allow your team members to create personalized connections with your customers – for example through Sticky Chat, where returning customers are connected with the Operator they chatted with before.

Chat conversation showing Userlike's Sticky Chat feature. Loyalty features

Collect customer feedback

Feedback keeps us in touch with reality, but channels like phone and email are clumsy at collecting it. Userlike's feedback features, like the service rating, provide you with instant feedback without disturbing your customer’s experience.

Userlike's chat rating feature with stars and emoji. Feedback features

Boost leads and conversions

Fuel your sales with better service. Use conversion features like Goal Tracking and lead features like Smart Customer Profiles to collect public info on your customer based on her email address.

Example of a customer profile in the Userlike Chat Panel. Sales features
Auto look-up of
social media profiles

Increase service efficiency

Can support be better and cheaper at the same time? It can when you combine technologies like Chat Macros, chatbots, and simultaneous chats. Userlike helps your support team assist more customers, more efficiently.

Data protection and GDPR

In a customer support software like ours, data security touches everything. It can't be an afterthought. We developed Userlike in Germany – probably the world's most-regulated environment when it comes to data protection. With Userlike, you're getting a GDPR compliant solution and more.

Connect your tools

Integrate your live chat software with other tools. Check out our various integrations with famous helpdesk, CRM, collaboration, project management, and newsletter solutions.