Turn instant chats into long-term customers
The first and only live chat software to help your business win and nurture customers across messaging channels.
- Website chat
- Chatbots
- Customer messaging
- WhatsApp & more
A better way of customer communication For customers, support staff, sales agents, and managers
The most enjoyable way for your customers to reach you
“With Userlike, everything’s more simple. Customers love the online chat because it allows them to reach the right person directly.”
Make offering support easy and fun
“Some of our support reps were afraid they wouldn’t be able to handle the chat tool and type fast enough. A crash course washed their worries away by showing the intuitiveness of Userlike’s chat system. They now enjoy working with this fresh, new medium.”
Generate leads naturally from chat conversations
“Userlike allows us to catch the lead. Often it’s just a small question that keeps people from converting. They would not enter the callback form or call the hotline for it. With Userlike, we make sure they stay.”
Easily track and manage your team’s customer interactions, whatever the scale
Userlike gives managers clarity and peace of mind, with instant documentation, advanced filter and search functions, customer ratings, and comparative analytics.
Website Messenger The chat window to your customers’ hearts
Media support
File transfers, URL previews, video support, and more.
Long-term conversations
Let your customers jump back into previous conversations.
Voice messaging
Add the comfort of voice messaging to your service mix.
Message Center The beating heart of your customer relationships
Five channels, one hub
Whether through your website or a messaging app, all customer messages land in the Message Center – your central hub for all customer service chats.
The customer in the center
In the contact area, your chat agents can dig through all customer profiles and the separate conversations they’ve had with your team.
Powerful support features
Shared inbox, team collaboration, auto-translations, canned messages – everything you need to meet the challenges of live chat support at scale.
Messaging channels Unify all your customers’ favorite contact channels, from your web chat to SMS, Facebook, Telegram, and WhatsApp. Become a messaging-first company.
Data-privacy-first chat solution Born and hosted in Germany
- Hosting in Germany
- ISO 27001-certified hosting
- 100% GDPR-compliant
- Data privacy features
“Initially, the two chat software solutions we compared seemed closely matched. But when it got to the data privacy issue, we soon realized that Userlike was the only option for us.”
Start your free trial
- 14 days of Team features
- No credit card needed
- Easy 5-minute setup
- Auto-switch to Free after trial