Turn visitors into customers – one chat at a time.

The Chat Window For Your Homepage

World map with customers and chat messages. World map with customers and chat messages.
3
2
3
4
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Meet our customers Over 2,000 support teams
worldwide use us

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Features Built to transform your customer relationships

You want the chat window on your homepage to fit seamlessly into your design. With Userlike you can customize your chat’s position, colors, texts, button, and behavior.

For chat to become a valid part of your service mix, it makes sense to connect it with your existing tools.

Use our dedicated features for offering support in a team, like operator grouping, Group Select, forwarding, chat collaboration, and skill-based routing.

Connect an external chatbot to Userlike through our Chatbot API or build your own chatbot within Userlike using our Bot Language.

Besides chatting, you can actually guide your web visitor to a specific URL. And you can also take a screenshot of the page she is on.

Userlike’s Chat Panel shows you all the necessary context information – previous chats and messages, current URL, location, browser, additional delivered information, and whatever info you added to the chat using Userlike’s JavaScript API.

Why type out the same answer a million times? With Userlike’s chat macros you can save the perfect reply to a common question once and resend it with a click many times.

Data privacy is a crucial factor for software solutions. Our servers are located in Europe, and we adhere to the strictest data laws and regulations, with dedicated features that guarantee privacy for web visitors, customers, and support reps.

Besides implementing a chat window on your homepage, you can connect Userlike to Facebook Messenger and Telegram so your customers can reach out through these as well.

A website contact form is the next best thing when chat isn’t available. When you’re offline, that’s what Userlike’s chat window turns into.

You’ll want to know what your customers think of your chat service, which is what our rating and feedback features are designed for. After a chat, your customer can rate the service from 1 to 5 stars and leave a comment.

A fair price for every size

Free

Simple chat setup for your website.

1 Widget 1 Seat
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
0 / month

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 1 Channel
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 3 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
290 / month*

Business

Messaging at scale with advanced routing and business intelligence.

20 Widgets 20 Seats 5 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
720 / month*
* Prices exclude VAT.

Flex

Enterprise solution. Flexible on all dimensions to match your organizational setup.

  • Unlimited conversations
  • Unlimited contacts
  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited organizations
  • Dedicated account manager
  • Professional services

Some good questions You might be wondering...

Userlike won’t have any impact on your website loading speed. Our chat window loads asynchronously, so it will have zero impact.

After your 14-day trial your account is automatically switched to Userlike’s free version. You can use Free for as long as you want.

You can! Check out our list of add-on integrations – they include Slack, Pipedrive, Help Scout, and many more.

You have four options: show a contact form via which your visitors can send you their questions; show a custom message; hide the chat button entirely; let chatbots welcome visitors for you (for short-term offline states).

No. You can start your trial without entering any billing info. If you wish to upgrade to a premium plan, you can use a credit card or SEPA direct debit for any subscription, and bank transfer for subscriptions on our Flex plan.

It’s possible to use the Chat Panel with a mobile device, but we don’t recommend it. Mobile internet connections are often not stable enough to properly support a chat connection. Besides, it’s easy to miss an incoming chat when you’re on your phone.