Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
You want the chat window on your homepage to fit seamlessly into your design. With Userlike you can customize your chat’s position, colors, texts, button, and behavior.
For chat to become a valid part of your service mix, it makes sense to connect it with your existing tools.
Use our dedicated features for offering support in a team, like operator grouping, Group Select, forwarding, chat collaboration, and skill-based routing.
Userlike offers a number of chatbot features. Firstly, you can use Chat Butler, our native chatbot. This simple bot welcomes visitors when you’re not online, collects their questions, and notifies you to come online. Secondly, you can use our chatbot framework to connect your own bots for web support.
Besides chatting, you can actually guide your web visitor to a specific URL. And you can also take a screenshot of the page she is on.
Why type out the same answer a million times? With Userlike’s chat macros you can save the perfect reply to a common question once and resend it with a click many times.
Data privacy is a crucial factor for software solutions. Our servers are located in Europe, and we adhere to the strictest data laws and regulations, with dedicated features that guarantee privacy for web visitors, customers, and support reps.
Besides implementing a chat window on your homepage, you can connect Userlike to Facebook Messenger and Telegram so your customers can reach out through these as well.
A website contact form is the next best thing when chat isn’t available. When you’re offline, that’s what Userlike’s chat window turns into.
You’ll want to know what your customers think of your chat service, which is what our rating and feedback features are designed for. After a chat, your customer can rate the service from 1 to 5 stars and leave a comment.
Userlike won’t have any impact on your website loading speed. Our chat window loads asynchronously, so it will have zero impact.
After your 14-day trial your account is automatically switched to Userlike’s free version. You can use Free for as long as you want.
You have four options: show a contact form via which your visitors can send you their questions; show a custom message; hide the chat button entirely; let Chat Butler welcome visitors for you (for short-term offline states).
No. You can start your trial without entering any billing info. If you wish to upgrade to a premium plan, you can use a credit card or SEPA direct debit for any subscription, and bank transfer for subscriptions on our Flex plan.
It’s possible to use the Chat Panel with a mobile device, but we don’t recommend it. Mobile internet connections are often not stable enough to properly support a chat connection. Besides, it’s easy to miss an incoming chat when you’re on your phone.