Meet our customers Over 1,000 support teams
worldwide use us

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

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Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Christian Minks - e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Features Built to transform your customer relationships

You want the chat window on your homepage to fit seamlessly into your design. With Userlike you can customize your chat's position, colors, texts, button, and behavior.

For chat to become a valid part of your service mix, it makes sense to connect it with your existing tools.

Use our dedicated features for offering support in a team, like Operator grouping, Group Select, forwarding, chat collaboration, and Skill-based routing.

Userlike offers a number of chatbot features. Firstly, you can use Chat Butler, our native chatbot. This simple bot welcomes visitors when you're not online, collects their questions, and notifies you to come online. Secondly, you can use our chatbot framework to connect your own bots for web support.

Besides chatting, you can actually guide your web visitor to a specific URL. And you can also take a screenshot of the page she is on.

Userlike's Chat Panel shows you all the necessary context information – previous chats and messages, current URL, location, browser, additional delivered information, and whatever info you added to the chat using Userlike's Javascript API.

Why type out the same answer a million times? With Userlike's Chat Macros you can save the perfect reply to a common question once and resend it with a click many times.

Data privacy is a crucial factor for software solutions. Our servers are located in Europe, and we adhere to the strictest data laws and regulations, with dedicated features that guarantee privacy for web visitors, customers, and support reps.

Besides implementing a chat window on your homepage, you can connect Userlike to Facebook Messenger and Telegram so your customers can reach out through these as well.

A website contact form is the next best thing when chat isn't available. When you're offline, that's what Userlike's chat window turns into.

You'll want to know what your customers think of your chat service, which is what our rating and feedback features are designed for. After a chat, your customer can rate the service from 1 to 5 stars and leave a comment.

Pricing A fair price for every size

Free

You’re starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat
Forever

Team

You’ve built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You’re an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

Some good questions You might be wondering...

Userlike won't have any impact on your website loading speed. Our chat window loads asynchronously, so it will have zero impact.

After your 14-day trial your account is automatically switched to Userlike's free version. You can use Free for as long as you want.

You can! Check out our list of add-on integrations – they include Slack, Pipedrive, Help Scout, and many more.

You have four options: show a contact form via which your visitors can send you their questions; show a custom message; hide the chat button entirely; let Chat Butler welcome visitors for you (for short-term offline states).

No. You can start your trial without entering any billing info. If you wish to upgrade to a premium plan, you can use a credit card for a monthly subscription, and bank or PayPal for bi-yearly subscriptions.

It's possible to use the Chat Panel with a mobile device, but we don't recommend it. Mobile internet connections are often not stable enough to properly support a chat connection. Besides, it's easy to miss an incoming chat when you're on your phone.