Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.
A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
We're not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
You want the chat window on your homepage to fit seamlessly into your design. With Userlike you can customize your chat's position, colors, texts, button, and behavior.
For chat to become a valid part of your service mix, it makes sense to connect it with your existing tools.
Use our dedicated features for offering support in a team, like Operator grouping, Group Select, forwarding, chat collaboration, and Skill-based routing.
Userlike offers a number of chatbot features. Firstly, you can use Chat Butler, our native chatbot. This simple bot welcomes visitors when you're not online, collects their questions, and notifies you to come online. Secondly, you can use our chatbot framework to connect your own bots for web support.
Besides chatting, you can actually guide your web visitor to a specific URL. And you can also take a screenshot of the page she is on.
Why type out the same answer a million times? With Userlike's Chat Macros you can save the perfect reply to a common question once and resend it with a click many times.
Data privacy is a crucial factor for software solutions. Our servers are located in Europe, and we adhere to the strictest data laws and regulations, with dedicated features that guarantee privacy for web visitors, customers, and support reps.
Besides implementing a chat window on your homepage, you can connect Userlike to Facebook Messenger and Telegram so your customers can reach out through these as well.
A website contact form is the next best thing when chat isn't available. When you're offline, that's what Userlike's chat window turns into.
You'll want to know what your customers think of your chat service, which is what our rating and feedback features are designed for. After a chat, your customer can rate the service from 1 to 5 stars and leave a comment.