Turn visitors into customers, one chat at a time.

The Chat System For Your Website

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo's safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Globetrotter Logo BMW Logo Nivea Logo trivago Logo Allianz Logo BW Best Western Hotels & Resorts
More customers

Some customers Fueling support teams of
1,000+ companies worldwide

Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Feature overview The building blocks of an effortless chat experience

Use Chat Macros, predefined canned messages, to speed up the answering of frequent questions.

You'll have your specific business logic, and you need a chat system that connects to this. With Userlike, you can define such specific chat behavior.

You can activate Userlike's native chatbot: Chat Butler. This robotic sidekick alleviates the need to always be online. When offline, Chat Butler welcomes your visitors, collects their questions and contact info, and notifies you to come online – e.g. via Slack. You can also use our chatbot framework to connect your own chatbots.

Many countries – especially European – have strict data privacy laws you need to adhere to. Userlike complies with to GDPR regulations, with servers located in Germany, and specific features that protect your web visitors, customers, and service reps.

To filter for high quality chats, enable Userlike's register form. Your visitors will need to fill in a short form before starting a chat – e.g. with their email address, phone, and/or website.

Userlike's rating and feedback features give you an idea of how well you're doing. Right after a chat, the visitor is asked to rate the service on a scale from 1 to 5 stars.

Besides using Userlike as a chat system for your website – you can use it for Facebook Messenger and Telegram support.

Go beyond chat. Send your visitor to a specific URL, or take a screenshot of the webpage she's on to get a better idea of her issue.

When you add a chat system, it should fit in seamlessly with your website. Adjust your chat's colors, positioning, texts, and button to your liking.

Userlike offers various options for when you're offline: (1) turn the chat into a contact form, (2) show a custom message, (3) make the chat disappear, or (4) use our chatbot Chat Butler to welcome your visitors for you.

Userlike's Chat Panel offers all the context info you need: the user's name, email address, physical location, current URL, social accounts (if available), previous interactions (chats, messages, tickets), and whatever added info you choose to insert using our JavaScript API.

To use your chat system in a team, use features like Group Select, user forwarding, operator collaboration, and Skill-based Routing.

Instead of waiting for your visitors to start a chat, you can invite them automatically based on the time they have spent on a specific page.

Userlike is likely not the only tool you're using, and it's worthwhile to integrate your chat system into your existing processes. You can connect Userlike with a wide range of other tools – like Slack, Pipedrive, or Help Scout.

Optimize your chat setup with Userlike's built-in analytics dashboards.

Pricing Simple and fair

Free

You're starting up

0 per month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited

Team

You've built some traction

29 per month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You're an established brand

299 per month

  • 10 Operators
  • 10 Chat Widgets
  • API Access
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex

You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Unlimited API Access
  • API Access Unlimited
  • Chatbot API
  • Dedicated Account Manager
  • Professional Onboarding Included
  • Custom Service Level Agreements
Prices include annual billing discount

FAQs What you might be wondering about...

No :) simply register with your email address and you're good to go! You only need to enter your billing info if you switch from Free to Premium.

When you're offline, Userlike turns into a contact form – which still beats having to look for an email address. Also features like Chat Butler, intelligent chat routing, and Chat Macros make it easier to offer quality chat support when working alone or in a small team.

No. For your trial you don't need to enter any billing info. If you choose to upgrade, you can use credit card, but you can also choose to pay with bank transfer or SEPA direct debit.

We advise you not to. Incoming chats are easy to miss on a mobile device, and their internet connections are often not stable enough to support a stable chat.

Some of our most popular integrations are those with Slack, Help Desk, Pipedrive, and Salesforce. Take a look at which of your tools are present.

You can use our native chatbot, Chat Butler , who welcomes web visitors, collects their questions and contact details, while notifying you to come online. Otherwise, you can also hook your own chatbots up to Userlike through our chatbot framework.