Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Use chat macros, predefined canned messages, to speed up the answering of frequent questions.
You’ll have your specific business logic, and you need a chat system that connects to this. With Userlike, you can define such specific chat behavior.
You can activate Userlike’s native chatbot: Chat Butler. This robotic sidekick alleviates the need to always be online. When offline, Chat Butler welcomes your visitors, collects their questions and contact info, and notifies you to come online – e.g. via Slack. You can also use our chatbot framework to connect your own chatbots.
Many countries – especially European – have strict data privacy laws you need to adhere to. Userlike complies with to GDPR regulations, with servers located in Germany, and specific features that protect your web visitors, customers, and service reps.
To filter for high quality chats, enable Userlike’s registration form. Your visitors will need to fill in a short form before starting a chat – e.g. with their email address, phone, and/or website.
Userlike’s rating and feedback features give you an idea of how well you’re doing. Right after a chat, the visitor is asked to rate the service on a scale from 1 to 5 stars.
Besides using Userlike as a chat system for your website – you can use it for Facebook Messenger and Telegram support.
Go beyond chat. Send your visitor to a specific URL, or take a screenshot of the webpage she’s on to get a better idea of her issue.
When you add a chat system, it should fit in seamlessly with your website. Adjust your chat’s colors, positioning, texts, and button to your liking.
Userlike offers various options for when you’re offline: (1) turn the chat into a contact form, (2) show a custom message, (3) make the chat disappear, or (4) use our chatbot Chat Butler to welcome your visitors for you.
To use your chat system in a team, use features like Group Select, user forwarding, operator collaboration, and skill-based routing.
Instead of waiting for your visitors to start a chat, you can invite them automatically based on the time they have spent on a specific page.
Userlike is likely not the only tool you’re using, and it’s worthwhile to integrate your chat system into your existing processes. You can connect Userlike with a wide range of other tools – like Slack, Pipedrive, or Help Scout.
Optimize your chat setup with Userlike’s built-in analytics dashboards.
No :) simply register with your email address and you’re good to go! You only need to enter your billing info if you switch from Free to Premium.
When you’re offline, Userlike turns into a contact form – which still beats having to look for an email address. Also features like Chat Butler, intelligent chat routing, and chat macros make it easier to offer quality chat support when working alone or in a small team.
No. For your trial you don’t need to enter any billing info. If you choose to upgrade, you can use credit card, but you can also choose to pay with bank transfer or SEPA direct debit.
We advise you not to. Incoming chats are easy to miss on a mobile device, and their internet connections are often not stable enough to support a stable chat.
Some of our most popular integrations are those with Slack, Help Desk, Pipedrive, and Salesforce. Take a look at which of your tools are present.
You can use our native chatbot, Chat Butler , who welcomes web visitors, collects their questions and contact details, while notifying you to come online. Otherwise, you can also hook your own chatbots up to Userlike through our chatbot framework.