Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don't need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.
A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We're not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
With our chat macros you can set up predefined answers for frequently recurring questions.
Our wide list of standard add-ons ensures that your chat solution to work nicely together with your other business tools.
Userlike offers features like Operator Groups, Group Select, chat forwarding, and Operator Skills. Support is a team sport.
Like Facebook Messenger, Telegram can be connected to Userlike.
Before a web visitor starts a chat, you can ask her to enter her contact details (e.g. name, email address, phone number, website).
When you're not online, your visitors can still ask a question without leaving the web page by using Userlike's contact form.
Find out what your customers think about your support by activating Userlike's chat rating and feedback features.
Besides chatting, you can guide your web visitor to a specific URL, or take a screenshot of the page she is on.
Set the color, text, position, and behavior of your chat to fit the style and logic of our business.
We adhere to the strictest data laws and regulations. Our servers are securely hosted in Europe and we offer specific features you can enable to guarantee privacy for your web visitors, customers, and support reps..
Besides being a chat integration for your website, Userlike can be connected to Facebook Messenger.
Don't only wait for customers to come to you for help. Proactively offer help when they're on your webpage.
As you're chatting with a customer, you will have relevant side-information at your fingertips (previous support interactions, physical location, operating system, social media handles etc.)
We offer a simple native chatbot, Chat Butler, who welcomes visitors, collects questions, and notifies you to come online. You can also use our chatbot framework to connect your own bots with your chat support.
Analyze your chat performance with our built-in analytics dashboards. Build your own dashboards specific to your use case.
You can choose from a variety of options. One, you could show a contact form. Two, you could show a custom message (e.g. displaying your service hours). Three, you could make the chat disappear completely. For short term absences you could also let Chat Butler drop in.
No. For your trial you don't need to enter any billing info. If you choose to upgrade, you can use credit card, but you can also choose to pay with bank transfer or SEPA direct debit.
Not with Userlike. A chat integration that slows your website down isn't built on modern technology. Userlike loads asynchronously to your website, so it will have zero effect on your website loading speed.
After your free 14-day trial, your account automatically switches to the free version. You can keep on using Free until you decide to upgrade to a premium plan.
You can, but we don't recommend it. Incoming chats are easily missed on mobile devices, and their connections are often not stable enough to properly support a chat conversation. If you have to use a mobile device, we recommend a modern tablet.