Turn visitors into customers – one chat at a time.

Live chat integration for your website

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo's safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Meet the customers Fueling instant support for
1,000+ websites worldwide

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Feature highlights The building blocks of a great chat experience

With our chat macros you can set up predefined answers for frequently recurring questions.

Our wide list of standard add-ons ensures that your chat solution to work nicely together with your other business tools.

Userlike offers features like Operator Groups, Group Select, chat forwarding, and Operator Skills. Support is a team sport.

Like Facebook Messenger, Telegram can be connected to Userlike.

Before a web visitor starts a chat, you can ask her to enter her contact details (e.g. name, email address, phone number, website).

When you're not online, your visitors can still ask a question without leaving the web page by using Userlike's contact form.

Find out what your customers think about your support by activating Userlike's chat rating and feedback features.

Besides chatting, you can guide your web visitor to a specific URL, or take a screenshot of the page she is on.

Set the color, text, position, and behavior of your chat to fit the style and logic of our business.

We adhere to the strictest data laws and regulations. Our servers are securely hosted in Europe and we offer specific features you can enable to guarantee privacy for your web visitors, customers, and support reps..

Besides being a chat integration for your website, Userlike can be connected to Facebook Messenger.

Don't only wait for customers to come to you for help. Proactively offer help when they're on your webpage.

As you're chatting with a customer, you will have relevant side-information at your fingertips (previous support interactions, physical location, operating system, social media handles etc.)

We offer a simple native chatbot, Chat Butler, who welcomes visitors, collects questions, and notifies you to come online. You can also use our chatbot framework to connect your own bots with your chat support.

Analyze your chat performance with our built-in analytics dashboards. Build your own dashboards specific to your use case.

Pricing Fair prices for great quality

Free

You're starting up

0 per month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited

Team

You've built some traction

29 per month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You're an established brand

299 per month

  • 10 Operators
  • 10 Chat Widgets
  • API Access
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex

You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Unlimited API Access
  • API Access Unlimited
  • Chatbot API
  • Dedicated Account Manager
  • Professional Onboarding Included
  • Custom Service Level Agreements
Prices include annual billing discount

Frequent questions Answered in a jiffy

You can choose from a variety of options. One, you could show a contact form. Two, you could show a custom message (e.g. displaying your service hours). Three, you could make the chat disappear completely. For short term absences you could also let Chat Butler drop in.

We offer quite many integrations with other business tools. Have a look over here.

No. For your trial you don't need to enter any billing info. If you choose to upgrade, you can use credit card, but you can also choose to pay with bank transfer or SEPA direct debit.

Not with Userlike. A chat integration that slows your website down isn't built on modern technology. Userlike loads asynchronously to your website, so it will have zero effect on your website loading speed.

After your free 14-day trial, your account automatically switches to the free version. You can keep on using Free until you decide to upgrade to a premium plan.

You can, but we don't recommend it. Incoming chats are easily missed on mobile devices, and their connections are often not stable enough to properly support a chat conversation. If you have to use a mobile device, we recommend a modern tablet.