Instant chats – long term customer relationships

The Zendesk Chat Alternative by Userlike

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Feature overview The right features for any business

Userlike has features such as Group Select and operator skills to make it easier to connect customers to an available operator.

Create your own predetermined responses to answer questions you commonly receive.

This integration allows users to reach you from any device they run Facebook Messenger on. The chats go straight to your Userlike Chat Panel.

This flexible routing mode ensures customers reach available operators with special skill sets.

When you’re offline, Chat Butler welcomes your visitors, collects their questions and contact info, and notifies you via Slack or email to come online. When you’re not available, Chat Butler creates a ticket instead. You can also use our chatbot API to connect your own chatbots.

You decide what happens when your support is offline. You can leave a contact form, show a dedicated message, let Chat Butler greet visitors or hide the chat button entirely.

While chatting with a visitor, you’ll have access to pertinent details such as their previous support interactions, location, operating system and social handles, just to name a few.

Get a chat started by sending automatic invitations once a person has spent a specific amount of time on a page.

Userlike’s customers Join over 2,000+ businesses that have chosen the Userlike alternative

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Fair prices for a great product

Free

Simple chat setup for your website.

1 Widget 1 Seat
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
0 / month

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 1 Channel
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 3 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
290 / month*

Business

Messaging at scale with advanced routing and business intelligence.

20 Widgets 20 Seats 5 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
720 / month*
* Prices include annual billing discount and exclude VAT.

Flex

Enterprise solution. Flexible on all dimensions to match your organizational setup.

  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited Organizations
  • Dedicated account manager
  • Professional Services

Our FAQs Quick answers to common questions

No, you can get started without one. We will only ask for your billing info if you want to upgrade to a paid package. Userlike subscriptions can be paid by credit card, SEPA direct debit or bank transfer.

It will automatically switch to the Free plan. You have the option to stay with this plan or switch to a different package.

You can easily integrate Userlike into a variety of business tools. Slack, MailChimp, Pipedrive, Help Scout and many more are supported. See the full list here.

Many countries – especially in Europe – have strict data privacy laws. Userlike makes sure to adhere to all of them. Our servers are located in Europe and we offer specific features that protect customer and employee data.

You have a few offline mode options. Switch to a contact form for your visitors to fill out, enable Chat Butler to welcome visitors or take your chat offline.

Yes you can, but we strongly advise you to use Userlike on a computer instead. Chats are easier to miss on a phone, and your mobile internet may not always be stable enough to maintain a proper chat connection.