Feature overview The right features for any business

Userlike has features such as Group Select and Operator Skills to make it easier to connect customers to an available operator.

Create your own predetermined responses to answer questions you commonly receive.

This integration allows users to reach you from any device they run Facebook Messenger on. The chats go straight to your Userlike Chat Panel.

This flexible routing mode ensures customers reach available operators with special skill sets.

When you're offline, Chat Butler welcomes your visitors, collects their questions and contact info, and notifies you via Slack or email to come online. When you’re not available, Chat Butler creates a ticket instead. You can also use our chatbot API to connect your own chatbots.

You decide what happens when your support is offline. You can leave a contact form, show a dedicated message, let Chat Butler greet visitors or hide the chat button entirely.

While chatting with a visitor, you’ll have access to pertinent details such as their previous support interactions, location, operating system and social handles, just to name a few.

Get a chat started by sending automatic invitations once a person has spent a specific amount of time on a page.

Userlike’s customers Join over 1,000+ businesses that have chosen the Userlike alternative

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

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Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Christian Minks - e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Price options Fair prices for a great product

Free

You’re starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat
Forever

Team

You’ve built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You’re an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

Our FAQs Quick answers to common questions

No, you can get started without one. We will only ask for your billing info if you want to upgrade to a paid package. Userlike subscriptions can be paid by credit card, PayPal or bank transfer.

It will automatically switch to the Free plan. You have the option to stay with this plan or switch to a different package.

You can easily integrate Userlike into a variety of business tools. Slack, MailChimp, Pipedrive, Help Scout and many more are supported. See the full list here.

Many countries – especially in Europe – have strict data privacy laws. Userlike makes sure to adhere to all of them. Our servers are located in Europe and we offer specific features that protect customer and employee data.

You have a few offline mode options. Switch to a contact form for your visitors to fill out, enable Chat Butler to welcome visitors or take your chat offline.

Yes you can, but we strongly advise you to use Userlike on a computer instead. Chats are easier to miss on a phone, and your mobile internet may not always be stable enough to maintain a proper chat connection.