Userlike has features such as Group Select and operator skills to make it easier to connect customers to an available operator.

Create your own predetermined responses to answer questions you commonly receive.

This integration allows users to reach you from any device they run Facebook Messenger on. The chats go straight to your Userlike Chat Panel.

This flexible routing mode ensures customers reach available operators with special skill sets.

When you’re offline, Chat Butler welcomes your visitors, collects their questions and contact info, and notifies you via Slack or email to come online. When you’re not available, Chat Butler creates a ticket instead. You can also use our chatbot API to connect your own chatbots.

You decide what happens when your support is offline. You can leave a contact form, show a dedicated message, let Chat Butler greet visitors or hide the chat button entirely.

While chatting with a visitor, you’ll have access to pertinent details such as their previous support interactions, location, operating system and social handles, just to name a few.

Get a chat started by sending automatic invitations once a person has spent a specific amount of time on a page.

No, you can get started without one. We will only ask for your billing info if you want to upgrade to a paid package. Userlike subscriptions can be paid by credit card, SEPA direct debit or bank transfer.

It will automatically switch to the Free plan. You have the option to stay with this plan or switch to a different package.

You can easily integrate Userlike into a variety of business tools. Slack, MailChimp, Pipedrive, Help Scout and many more are supported. See the full list here.

Many countries – especially in Europe – have strict data privacy laws. Userlike makes sure to adhere to all of them. Our servers are located in Europe and we offer specific features that protect customer and employee data.

You have a few offline mode options. Switch to a contact form for your visitors to fill out, enable Chat Butler to welcome visitors or take your chat offline.

Yes you can, but we strongly advise you to use Userlike on a computer instead. Chats are easier to miss on a phone, and your mobile internet may not always be stable enough to maintain a proper chat connection.