Userlike has features such as Group Select and Operator Skills to make it easier to connect customers to an available operator.
Create your own predetermined responses to answer questions you commonly receive.
This integration allows users to reach you from any device they run Facebook Messenger on. The chats go straight to your Userlike Chat Panel.
This flexible routing mode ensures customers reach available operators with special skill sets.
When you're offline, Chat Butler welcomes your visitors, collects their questions and contact info, and notifies you via Slack or email to come online. When you're not available, Chat Butler creates a ticket instead. You can also use our chatbot API to connect your own chatbots.
You decide what happens when your support is offline. You can leave a contact form, show a dedicated message, let Chat Butler greet visitors or hide the chat button entirely.
While chatting with a visitor, you'll have access to pertinent details such as their previous support interactions, location, operating system and social handles, just to name a few.
Get a chat started by sending automatic invitations once a person has spent a specific amount of time on a page.
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don't need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.
A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We're not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
No, you can get started without one. We will only ask for your billing info if you want to upgrade to a paid package. Userlike subscriptions can be paid by credit card, SEPA direct debit or bank transfer.
It will automatically switch to the Free plan. You have the option to stay with this plan or switch to a different package.
Many countries – especially in Europe – have strict data privacy laws. Userlike makes sure to adhere to all of them. Our servers are located in Europe and we offer specific features that protect customer and employee data.
You have a few offline mode options. Switch to a contact form for your visitors to fill out, enable Chat Butler to welcome visitors or take your chat offline.
Yes you can, but we strongly advise you to use Userlike on a computer instead. Chats are easier to miss on a phone, and your mobile internet may not always be stable enough to maintain a proper chat connection.