Online chat support for websites and messaging apps

Userlike helps your business reach customers across messaging channels. Foster relationships and grow your business with online chat support.

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
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What our customers say Get the scoop on Userlike from leading companies


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customer experience

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Creating that
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The most flexible way to help customers Making support easier for your agents, customers, sales staff and managers

Casual messaging, professional support

Go where your customers go by offering online support through their favorite mode of communication: chat and messaging.

Conversation with customer about a bathroom design

Take a load off your agents

The demands of traditional channels like phone and email make support a lot more stressful than it needs to be. Userlike helps your team avoid burnout and stress with dedicated features for easier and more enjoyable customer interactions.

Agent’s view of selecting a chat macro

Eliminate doubt and gain leads

The customers who have shown interest in what you offer are your most valuable leads. Userlike turns “just looking” into a stream of sales with approaches like proactive chat.

Customer profile showing re-engage channels

Keep your team’s customer interactions in plain view

Userlike gives managers an overview of their team’s conversations and progress with advanced filter and search functions, instant documentation, customer ratings and comparative analytics.

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List of customers to start a conversation with

Website Messaging Instant support that lives on your website

Conversation with customer about product in a Nivea ad

Support with media

Send files, see URL previews, offer video support and more

View of customer’s past chats

Let customers respond whenever

Asynchronous support lets customers revisit a conversation at any time

A voice recording sent in the chat window

Send voice messages

Sometimes it’s easier to say it than type it

Messaging Hub Where the good stuff happens

A look at assigned conversations

Five channels in one place

No matter where a customer is messaging you from – your website, FB Messenger, WhatsApp or SMS – they’ll all land in the Message Center. Multichannel support has never been easier.

Image of the Message Center’s Contacts area

Customer profiles on demand

The Contacts area lets you and your agents easily search through all customer profiles and past conversations.

A message being translated automatically

Features you’ll use daily

The Message Center has features your team will actually benefit from, like a shared inbox, chat macros, auto translations and more.

Support on all messaging channels Userlike is your all-in-one-solution to messaging support. Help customers via your website, WhatsApp, Facebook Messenger, Telegram, SMS and more.

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Unparalleled data privacy Stay secure with our Europe-based solution

  • 100% GDPR compliant
  • Dedicated privacy features
  • Hosted in Germany
  • ISO 27001 certified hosting

Data privacy and security has always been part of our product’s foundation. Our secured setup and privacy features will keep your conversations between you and your customers.

List of privacy features on a background of Germany