The best-rated live chat software for website and mobile support.

Livezilla Alternative
by Userlike

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo's safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Globetrotter Logo BMW Logo Nivea Logo trivago Logo Allianz Logo BW Best Western Hotels & Resorts
More customers

Userlike vs. Livezilla Feature comparison

Feature Userlike Livezilla
Operator Groups Included Included
Unlimited pages Included Included
Canned messages Included Included
Website chat Included Included
Facebook Messenger chat Included Missing
Telegram chat Included Missing
Skills routing Included Missing
SaaS Included Missing

Our Customers Some of the 1,000+ leading companies
that made the right choice

Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Some Features Userlike offers the basics and more

All the relevant information about your web visitor at your fingertips.

Our native chatbot asks for your customer's question and contact info. While he does this, he calls you to come online – to forward to you for the real service.

Don't wait for customers to come to you. Reach out proactively.

Check our add-ons to see how you can seamlessly integrate chat into your existing processes.

Turn number-driven and embark on a path of continuous service optimization with our built-in anaytical features.

Userlike adheres to the strictest data laws and regulations. With servers hosted in Europe and specific features to guarantee privacy for web visitors, customers, and support reps.

Use group functions like forwarding, Operator grouping, Group Select, and Operator Skills.

Connect your own chatbots to your web support.

Expand your chat service from your website to Facebook Messenger and Telegram.

When you're not online, choose between a contact form, a dedicated message, Chat Butler, or hiding the chat button entirely.

Guide your visitor to a specific page or take a screenshot of the page she is currently on to better understand her issue.

Pricing Fair prices for great quality

Free

You're starting up

0 per month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited

Team

You've built some traction

29 per month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You're an established brand

299 per month

  • 10 Operators
  • 10 Chat Widgets
  • API Access
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex

You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Unlimited API Access
  • API Access Unlimited
  • Chatbot API
  • Dedicated Account Manager
  • Professional Onboarding Included
  • Custom Service Level Agreements
Prices include annual billing discount

FAQs Frequently asked questions, answered

Besides the looks, the feel, and the more extended feature set, Userlike is a newer solution built on newer technology.

You don't need to enter any payment information unless you decide to upgrade. If you do decide to upgrade instead of continuing with the free product, you can pay with credit card. When you take one of our yearly subscriptions, you can also pay with bank transfer or SEPA direct debit.

You can choose between three options. One, you show a contact form at which visitors can leave their question and email address. Two, you hide the chat entirely. Three, you use our native chatbot Chat Butler to receive your customers, collect their questions, and notify you to come online.

We offer a chatbot framework to which you can connect your chatbot(s). We also offer a native chatbot, Chat Butler. Chat Butler receives your visitors when no one is online. He collects their questions, while notifying you to come online. If no one comes online, he creates an offline message instead.

We offer many standard integrations with popular business tools – like Slack, Pipedrive, Help Scout, and more. Take a look at our add-on list.