Userlike vs. Livezilla Feature comparison

FeatureUserlikeLivezilla
Operator GroupsIncludedIncluded
Unlimited pagesIncludedIncluded
Canned messagesIncludedIncluded
Website chatIncludedIncluded
Facebook Messenger chatIncludedMissing
Telegram chatIncludedMissing
Skills routingIncludedMissing
SaaSIncludedMissing

Our Customers Some of the 1,000+ leading companies
that made the right choice

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

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Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Christian Minks - e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Some Features Userlike offers the basics and more

All the relevant information about your web visitor at your fingertips.

Our native chatbot asks for your customer's question and contact info. While he does this, he calls you to come online – to forward to you for the real service.

Don't wait for customers to come to you. Reach out proactively.

Check our add-ons to see how you can seamlessly integrate chat into your existing processes.

Turn number-driven and embark on a path of continuous service optimization with our built-in anaytical features.

Userlike adheres to the strictest data laws and regulations. With servers hosted in Europe and specific features to guarantee privacy for web visitors, customers, and support reps.

Use group functions like forwarding, Operator grouping, Group Select, and Operator Skills.

Connect your own chatbots to your web support.

Expand your chat service from your website to Facebook Messenger and Telegram.

When you're not online, choose between a contact form, a dedicated message, Chat Butler, or hiding the chat button entirely.

Guide your visitor to a specific page or take a screenshot of the page she is currently on to better understand her issue.

Pricing Fair prices for great quality

Free

You’re starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat
Forever

Team

You’ve built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You’re an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

FAQs Frequently asked questions, answered

Besides the looks, the feel, and the more extended feature set, Userlike is a newer solution built on newer technology.

You don't need to enter any payment information unless you decide to upgrade. If you do decide to upgrade instead of continuing with the free product, you can pay with credit card. When you take one of our yearly subscriptions, you can also pay with bank transfer or PayPal.

You can choose between three options. One, you show a contact form at which visitors can leave their question and email address. Two, you hide the chat entirely. Three, you use our native chatbot Chat Butler to receive your customers, collect their questions, and notify you to come online.

We offer a chatbot framework to which you can connect your chatbot(s). We also offer a native chatbot, Chat Butler. Chat Butler receives your visitors when no one is online. He collects their questions, while notifying you to come online. If no one comes online, he creates an offline message instead.

We offer many standard integrations with popular business tools – like Slack, Pipedrive, Help Scout, and more. Take a look at our add-on list.