|Facebook Messenger chat||Included||Missing|
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
All the relevant information about your web visitor at your fingertips.
Our native chatbot asks for your customer’s question and contact info. While he does this, he calls you to come online – to forward to you for the real service.
Don’t wait for customers to come to you. Reach out proactively.
Turn number-driven and embark on a path of continuous service optimization with our built-in anaytical features.
Userlike adheres to the strictest data laws and regulations. With servers hosted in Europe and specific features to guarantee privacy for web visitors, customers, and support reps.
Use group functions like forwarding, operator grouping, Group Select, and operator skills.
Connect your own chatbots to your web support.
Expand your chat service from your website to Facebook Messenger and Telegram.
When you’re not online, choose between a contact form, a dedicated message, Chat Butler, or hiding the chat button entirely.
Guide your visitor to a specific page or take a screenshot of the page she is currently on to better understand her issue.
Besides the looks, the feel, and the more extended feature set, Userlike is a newer solution built on newer technology.
You don’t need to enter any payment information unless you decide to upgrade. If you do decide to upgrade instead of continuing with the free product, you can pay with credit card. When you take one of our yearly subscriptions, you can also pay with bank transfer or SEPA direct debit.
You can choose between three options. One, you show a contact form at which visitors can leave their question and email address. Two, you hide the chat entirely. Three, you use our native chatbot Chat Butler to receive your customers, collect their questions, and notify you to come online.
We offer a chatbot framework to which you can connect your chatbot(s). We also offer a native chatbot, Chat Butler. Chat Butler receives your visitors when no one is online. He collects their questions, while notifying you to come online. If no one comes online, he creates an offline message instead.