Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Userlike is built to create happy customers. For example through the operator skills feature, which allows you to automatically connect your customer to an agent who is an expert in the area of their likely question.
Your support reps are the soul of your live chat support. Create a personal chat experience for lasting customer relationships. Userlike’s Sticky Chat reconnects the same service rep with your customer, every time she returns to the conversation with a follow up question.
Live chat agents are those virtual assistants your customers always wanted. Features like our Smart Customer Profiles allow you to offer pre-sales support with full context.
Your customers are your greatest source of learning. Which is why Userlike has some built-in tools for insight collection, like the pre-and post-service surveys and support ratings.
Userlike’s efficiency features make sure your live chat support is at its best performance. Not only will you serve multiple customers synchronously, but you’ll answer quick like a shot - thanks to features like customized chat macros.
We are aware that live chat support is just one element of a successful customer journey. That’s why we integrate seamlessly with all your favourite business tools.All integrations
Chatting is fun. Nonetheless, live chat support touches some serious security matters. Our servers are protected by German data security standards. Our software is GDPR compliant.