Your Customers' Favorite Support Channels

Live chat support software for web and mobile messaging

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo's safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Customers Over 1,000 companies worldwide offer live chat support with Userlike

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Benefits and features Userlike was built around the following benefits…

Customer happiness

Userlike is built to create happy customers. For example through the Operator Skills feature, which allows you to automatically connect your customer to an agent who is an expert in the area of their likely question.

Userlike's live chat software Operator Skills feature shown with three chat Operators with different skill sets. Satisfaction features

Customer loyalty

Your support reps are the soul of your live chat support. Create a personal chat experience for lasting customer relationships. Userlike's Sticky Chat reconnects the same service rep with your customer, every time she returns to the conversation with a follow up question.

Chat conversation showing Userlike's Sticky Chat feature. Loyalty features

Sales through support

Live chat agents are those virtual assistants your customers always wanted. Features like our Smart Customer Profiles allow you to offer pre-sales support with full context.

Example of a customer profile in the Userlike Chat Panel. Sales features
Auto look-up of
social media profiles

Customer feedback

Your customers are your greatest source of learning. Which is why Userlike has some built-in tools for insight collection, like the pre-and post-service surveys and support ratings.

Userlike's chat rating feature with stars and emoji. Feedback features

Service efficiency

Userlike's efficiency features make sure your live chat support is at its best performance. Not only will you serve multiple customers synchronously, but you'll answer quick like a shot - thanks to features like customized Chat Macros.

Seamless connections

We are aware that live chat support is just one element of a successful customer journey. That's why we integrate seamlessly with all your favourite business tools.

Pipedrive
Slack
Salesforce
Helpscout
Squarespace
Mailchimp
Zendesk
HubSpot

Data safety first

Chatting is fun. Nonetheless, live chat support touches some serious security matters. Our servers are protected by German data security standards. Our software is GDPR compliant.