Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don't need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.
We're not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Before starting a chat, visitors can enter their contact details and you can filter through high value chats.
Screenshot the page your chat partner is on.
Use our analytics to collect and interpret meaningful data gathered from your chats.
Use features such as Group Select and Operator Skills to eliminate waiting queues and guide customers to the right person.
Create personalized predefined texts to answer questions quickly and provide consistent answers.
Add live chat to the tools you're already using at your business - such as Slack, Dropbox, MailChimp, and Pipedrive.
Redirect your chat partner to a specific URL by using the push function.
Chat Butler welcomes visitors to your site when you're not available. If a customer has a question, he notifies you to come online. If you've already clocked out for the day, Chat Butler will leave an offline message.
Maintain style continuity on your website with Userlike's customizable chat window.
Measure chat performance by letting visitors rate your service quality.
No, it's not required to get started. We will only ask for your billing info if you wish to upgrade to a paid product. Userlike yearly subscriptions can be paid via credit card, SEPA direct debit, or bank transfer.
Userlike lets you put a filter on the number of chats you get by adjusting your chat slots. Make sure your chat is customized to help it stand out more and set it to proactive mode to increase your number of chats.
Yes, Userlike can be integrated with a variety of business tools, such as helpdesk, Slack, MailChimp, CRM, and many others.
Userlike lets you enable several notifications to ensure you are immediately informed of new chats. You can customize which notifications are relevant for you as well as your preferred sounds and push notifications.
There are a variety of ways your chats can be handled when you're offline. You can switch your chat to a contact form so visitors can leave their email address and questions. Our chatbot Chat Butler can also greet visitors, or you can make the plugin disappear from your page completely.
Yes it is, but we strongly advise you to use Userlike on a computer instead. It is easier to miss notifications on a mobile phone, and your service may not always be stable enough to maintain a proper chat connection. This could be frustrating for your customers.