Our Customers Serving the world’s top companies

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

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Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Christian Minks - e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

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Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Product Overview What Userlike offers

Before starting a chat, visitors can enter their contact details and you can filter through high value chats.

Screenshot the page your chat partner is on.

Use our analytics to collect and interpret meaningful data gathered from your chats.

Use features such as Group Select and Operator Skills to eliminate waiting queues and guide customers to the right person.

Create personalized predefined texts to answer questions quickly and provide consistent answers.

Add live chat to the tools you’re already using at your business - such as Slack, Dropbox, MailChimp, and Pipedrive.

Redirect your chat partner to a specific url by using the push function.

Chat Butler welcomes visitors to your site when you’re not available. If a customer has a question, he notifies you to come online. If you’ve already clocked out for the day, Chat Butler will leave an offline message.

Maintain style continuity on your website with Userlike’s customizable chat window.

Measure chat performance by letting visitors rate your service quality.

Prices Plans that fit all of your needs

Free

You’re starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat
Forever

Team

You’ve built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You’re an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

Common questions The answers you’re looking for

No, it’s not required to get started. We will only ask for your billing info if you wish to upgrade to a paid product. Userlike yearly subscriptions can be paid via credit card, PayPal, or bank transfer.

Userlike lets you put a filter on the number of chats you get by adjusting your chat slots. Make sure your chat is customized to help it stand out more and set it to proactive mode to increase your number of chats.

Yes, Userlike can be integrated with a variety of business tools, such as helpdesk, Slack, MailChimp, CRM, and many others.

Userlike lets you enable several notifications to ensure you are immediately informed of new chats. You can customize which notifications are relevant for you as well as your preferred sounds and push notifications.

There are a variety of ways your chats can be handled when you’re offline. You can set up an inactivity rule, which will forward your chat to another operator after a predefined time. You can also switch your chat to a contact form so visitors can leave their email address and questions. Our chatbot Chat Butler can also greet visitors, or you can make the plugin disappear from your page completely.

Yes it is, but we strongly advise you to use Userlike on a computer instead. It is easier to miss notifications on a mobile phone, and your service may not always be stable enough to maintain a proper chat connection. This could be frustrating for your customers.