Live chat solution for web and messenger support

The first and only live chat solution to win and nurture customers across messaging channels.

  • Website chat
  • FB Messenger & more
  • Shared inbox
  • Chatbots
Multiple customer profile pictures on a white background. Website chat message from a customer. WhatsApp message from a customer. Facebook Messenger message from a customer.
Website chat message from a customer. WhatsApp message from a customer. Facebook Messenger message from a customer.
Customer profile card.

Customer experiences Insights from those already using Userlike

Conversion rates

Watch now

Leads

Watch now

Customer experience

Watch now

Customer contact{/i}}

Watch now
Logo TeamViewer Logo Continental Logo Nivea Logo DocMorris Logo Allianz Logo BW Best Western Hotels & Resorts
Customer gallery

Customer communication 2.0 Revolutionize the way you’re interacting with your customers

An effortless customer experience

Userlike is always there for your customers. Whether at the bottom of your website, or through your customers’ messaging apps.

Userlike’s Website Messenger with a sample live chat conversation.

Continuous stream of customer leads

Besides being a live chat solution for customer support, Userlike is packed with features to optimize the conversion of web visitors to leads.

Contact profile card with channels to reach out through.

A fun way to talk to customers

Traditional support channels are often stressful and clumsy. Live chat makes things easy, low-barrier and effortless. Especially with dedicated support features, like canned messages.

Chat macros being used in a conversation with a customer.

Powerful management features to always keep a clear overview

Customer communication at scale can be challenging to manage. Userlike makes it easy through instant documentation, smart filter and search options, customer ratings, and comparative analytics.

Message Center Your shared inbox for all customer messaging channels.

A few customer conversations within Userlike’s Message Center.

One hub, many channels

No matter what channel your customers send you messages from – your website, FB Messenger, Telegram – everything lands in your Message Center.

A screenshot of the Contact area within the Message Center.

A central place for your customer relationships

The Contacts area within the Message Center offers a central place for your Contacts and all the previous interactions they’ve had with your company.

A customer conversation being instantly translated through Userlike’s Live Translation feature.

Packed with support features

The Message Center feels like a familiar messaging app, yet one that is tailored to customer support – like the Live Translation feature.

Website Messenger Your website add-on for customer communication

Website Messenger conversation with a customer asking about a specific sunscreen.

Messaging 2.0

All the features you’d expect from a modern messaging app. Media transfers, video play, emoji and much more.

Website Messenger view with Conversation History.

From instant to long-term

More than live chat. Userlike allows you to alternate between synchronous live chat and asynchronous messaging.

Website Messenger view for channel transfer.

Channel transfers

Website chat is great for when you’re on the website, but not great for receiving a follow-up answer. With Userlike, your customers can choose on what channel to continue the conversation.

Messaging Channels Userlike is more than “just” a live chat solution for website support. You can add all your customers’ favorite messaging apps, including SMS, Facebook Messenger, Telegram and WhatsApp.

A collection of emoji on a white background.

Our focus on data privacy Hosted in the EU

  • Hosting in Germany
  • ISO 27001-certified hosting
  • 100% GDPR-compliant
  • Data privacy features

In a live chat solution for customer communication, data privacy cannot be an afterthought. We take pride in our secured setup and focus on data privacy.

Illustration of Germany with data privacy features.