Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Adjust the color, text, position, and behavior of the chat on your site.
Have relevant information about your web visitor at your fingertips: physical location, current URL, social media handles, previous messages, and more.
Use our native chatbot to take over the 'dumb' part of the service process: asking for your customer’s question and contact info. While he does this, he calls you to come online.
Don’t wait for visitors to come to you. Reach out to those that look in need for help through proactive chat.
The website is a good place to start customer relationships, but messaging apps are the best way to maintain them. Expand your service to Facebook Messenger and Telegram.
Choose what should happen when your support is not online: show a contact form, show a dedicated message, let Chat Butler take the chat, or hide the chat button entirely.
Guide your visitor to a specific page or take a screenshot of the page she is currently on to better understand her issue.
Expand your service from your website to your customers' favorite messaging apps, Facebook Messenger and Telegram.
Drastically boost your chat speed by setting up canned messages for frequently asked questions.
Offering support in a team? Use group functions like forwarding, operator grouping, Group Select, and Skill-based routing.
Userlike’s chatbot framework allows you to connect your own chatbots to your web support.
How do your customers feel about your chat support? Easily find out by activating chat feedback and rating functions.
Turn number-driven and embark on a path of continuous service optimization with our built-in analytics features.
Userlike adheres to the world’s strictest data laws and regulations. Our servers are hosted in Europe, and you can use specific features to guarantee privacy for your web visitors, customers, and support reps.
Yes. We have one native chatbot, Chat Butler, who welcomes web visitors when you’re not online, collects their questions, and calls you to come online. We also offer a chatbot framework through which you can connect your own chatbots to Userlike.
We have a couple of solutions for this. In principle, one operator can chat with up to 10 visitors at the same time, but you can adjust your number of chat slots to e.g. 4, 3, or 2. Canned messages will also help you speed up.
Yes, you can use the Chat Panel from a modern mobile phone or tablet. But we recommend you to stick to a desktop experience. First, it’s easier to miss incoming chats on mobile devices. Second, mobile internet connections are often too unstable to support a chat session.
If a chat app slows your website down, it’s built with the wrong technology. Userlike loads asynchronously with your website, so it has zero impact on its loading speed.
No problem at all. You can still collect customer questions through a contact form. You can also hide the chat function or use Chat Butler to welcome your visitors.
Yes. When you start your trial, you get to use our premium package Team for 14 days. After this, your account automatically switches to the free version. You can continue to use this one until you decide to upgrade to premium.