Userlike versus Intercom How the two compare

FeatureUserlikeIntercom
Canned messagesIncludedIncluded
Advanced analyticsIncludedIncluded
Unlimited pagesIncludedIncluded
Built-in chatbotIncludedIncluded
Operator groupsIncludedMissing
Skills routingIncludedMissing
Visitor guidingIncludedMissing
TelegramIncludedMissing
Service timesIncludedMissing
Domain transferIncludedMissing
Last Compared: Thursday, April 19, 2018

Userlike versus Intercom Features

Create predetermined responses to answer common questions.

One unique Userlike chat widget can be placed on as many websites and pages as you like.

Userlike offers features such as Group Select and Operator Skills to connect customers to an available operator.

Guide your chat partner to a certain url by using the push function.

Control how your widget behaves outside of your service hours.

Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.

Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If you’re done for the day, Chat Butler will leave a friendly offline message.

This flexible routing mode ensures customers are directed toward available operators with special skill sets.

Connect Userlike to the cloud-based instant messaging service Telegram to stay in touch with customers.

Transfer chat sessions between different top-level domains.

Userlike Customers Providing chat for every type of business

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

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Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Christian Minks - e-regio

"We're not the biggest player on the market, but personal contact sets us apart from our competitors."

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Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.

Pricing list Affordable pricing for all

Free

You're starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat
Forever

Team

You've built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You're an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

Frequently Asked Questions Learn more about what Userlike can do for your business

Intercom offers an impressive range of services, but at a hefty price. Userlike offers the same and more for free, or at the price point right for your business.

Userlike is supported by a variety of business tools, such as Slack, MailChimp, Help Scout, Pipedrive and more. See the full list here.

Yes, the widget has multiple options for customizing its design. For example, you can change the colors to fit your brand, upload your own logo, and even remove our “Powered by Userlike” link.

Yes, we offer a 14-day trial that doesn’t require a credit card to get started.

Userlike offers a chatbot framework that you can connect your chatbot(s) to. We also have our own native bot named Chat Butler. He can greet visitors when you’re offline, take questions and message you to come online. If you’re not available, he’ll create an offline message.

You have a few handy options to choose from: Leave a contact form for your visitors to fill out, assign Chat Butler to collect messages, or take your chatbot offline.