Instant chats. Long-term customer relationships.

The Intercom Alternative by Userlike

World map with customers and chat messages. World map with customers and chat messages.
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2
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Userlike versus Intercom How the two compare

Feature Userlike Intercom
Canned messages Included Included
Advanced analytics Included Included
Unlimited pages Included Included
Built-in chatbot Included Included
Operator groups Included Missing
Skills routing Included Missing
Visitor guiding Included Missing
Telegram Included Missing
Service times Included Missing
Domain transfer Included Missing
Last compared: Thursday, April 19, 2018

Userlike versus Intercom Features

Create predetermined responses to answer common questions.

One unique widget can be implemented on as many pages and websites as you like.

Userlike offers features such as Group Select and operator skills to connect customers to an available operator.

Guide your chat partner to a certain URL by using the push function.

Control how your widget behaves outside of your service hours.

Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.

Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If you’re done for the day, Chat Butler will create an offline message.

This flexible routing mode ensures customers are directed toward available operators with special skill sets.

Connect Userlike to the cloud-based instant messaging service Telegram to stay in touch with customers.

Transfer chat sessions between different top-level domains.

Userlike Customers Providing chat for every type of business

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Affordable pricing for all

Free

Simple chat setup for your website.

1 Widget 1 Seat
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
0 / month

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 1 Channel
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 3 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
290 / month*

Business

Messaging at scale with advanced routing and business intelligence.

20 Widgets 20 Seats 5 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Video calls
  • Screen sharing
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
720 / month*
* Prices exclude VAT.

Flex

Enterprise solution. Flexible on all dimensions to match your organizational setup.

  • Unlimited conversations
  • Unlimited contacts
  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited organizations
  • Dedicated account manager
  • Professional services

Frequently Asked Questions Learn more about what Userlike can do for your business

Intercom offers an impressive range of services, but at a hefty price. Userlike offers the same and more for free, or at the price point right for your business.

Userlike is supported by a variety of business tools, such as Slack, MailChimp, Help Scout, Pipedrive and more. See the full list here.

Yes, the widget has multiple options for customizing its design. For example, you can change the colors to fit your brand or customize its wording.

Yes, we offer a 14-day trial that doesn’t require a credit card to get started.

Userlike offers a chatbot framework that you can connect your chatbot(s) to. We also have our own native bot named Chat Butler. He can greet visitors when you’re offline, take questions and message you to come online. If you’re not available, he’ll create an offline message.

You have a few handy options to choose from: Leave a contact form for your visitors to fill out, assign Chat Butler to collect messages, or take your chatbot offline.