|Last compared: Thursday, April 19, 2018|
Create predetermined responses to answer common questions.
One unique Userlike chat widget can be placed on as many websites and pages as you like.
Userlike offers features such as Group Select and operator skills to connect customers to an available operator.
Guide your chat partner to a certain URL by using the push function.
Control how your widget behaves outside of your service hours.
Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.
Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If you’re done for the day, Chat Butler will create an offline message.
This flexible routing mode ensures customers are directed toward available operators with special skill sets.
Connect Userlike to the cloud-based instant messaging service Telegram to stay in touch with customers.
Transfer chat sessions between different top-level domains.
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Intercom offers an impressive range of services, but at a hefty price. Userlike offers the same and more for free, or at the price point right for your business.
Userlike is supported by a variety of business tools, such as Slack, MailChimp, Help Scout, Pipedrive and more. See the full list here.
Yes, the widget has multiple options for customizing its design. For example, you can change the colors to fit your brand or customize its wording.
Yes, we offer a 14-day trial that doesn’t require a credit card to get started.
Userlike offers a chatbot framework that you can connect your chatbot(s) to. We also have our own native bot named Chat Butler. He can greet visitors when you’re offline, take questions and message you to come online. If you’re not available, he’ll create an offline message.
You have a few handy options to choose from: Leave a contact form for your visitors to fill out, assign Chat Butler to collect messages, or take your chatbot offline.