Instant chats. Long-term customer relationships.
The Intercom Alternative by Userlike
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through web chat
through mobile messaging
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Userlike versus Intercom How the two compare
| Feature | Userlike | Intercom |
|---|---|---|
| Canned messages | Included | Included |
| Advanced analytics | Included | Included |
| Unlimited pages | Included | Included |
| Built-in chatbot | Included | Included |
| Operator groups | Included | Missing |
| Skills routing | Included | Missing |
| Visitor guiding | Included | Missing |
| Telegram | Included | Missing |
| Service times | Included | Missing |
| Domain transfer | Included | Missing |
| Last compared: Thursday, April 19, 2018 | ||
Userlike versus Intercom Features
Create predetermined responses to answer common questions.
One unique widget can be implemented on as many pages and websites as you like.
Userlike offers features such as Group Select and operator skills to connect customers to an available operator.
Guide your chat partner to a certain URL by using the push function.
Control how your widget behaves outside of your service hours.
Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.
Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If you’re done for the day, Chat Butler will create an offline message.
This flexible routing mode ensures customers are directed toward available operators with special skill sets.
Connect Userlike to the cloud-based instant messaging service Telegram to stay in touch with customers.
Transfer chat sessions between different top-level domains.
Userlike Customers Providing chat for every type of business
Amélie Junghanns Continental
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
Johannes Altmann Shoplupe
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Bastian Dahm Trusted Shops
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Video quick guide See Userlike in action
Affordable pricing for all
- 14 days of premium features
- No credit card required
- Auto switch to Free after trial
- No setup fees
Flex
Enterprise solution. Flexible on all dimensions to match your organizational setup.
- Unlimited conversations
- Unlimited contacts
- Unlimited seats
- Unlimited chatbots
- Unlimited channels
- Unlimited organizations
- Dedicated account manager
- Professional services
Frequently Asked Questions Learn more about what Userlike can do for your business
Intercom offers an impressive range of services, but at a hefty price. Userlike offers the same and more for free, or at the price point right for your business.
Userlike is supported by a variety of business tools, such as Slack, MailChimp, Help Scout, Pipedrive and more. See the full list here.
Yes, the widget has multiple options for customizing its design. For example, you can change the colors to fit your brand or customize its wording.
Yes, we offer a 14-day trial that doesn’t require a credit card to get started.
Userlike offers a chatbot framework that you can connect your chatbot(s) to. We also have our own native bot named Chat Butler. He can greet visitors when you’re offline, take questions and message you to come online. If you’re not available, he’ll create an offline message.
You have a few handy options to choose from: Leave a contact form for your visitors to fill out, assign Chat Butler to collect messages, or take your chatbot offline.
Start your free trial
- 14 days of Team features
- No credit card needed
- Easy 5-minute setup
- Auto switch to Free after trial