Instant chats. Long-term customer relationships.

The Intercom Alternative by Userlike

World map with customers and chat messages. World map with customers and chat messages.
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Userlike versus Intercom How the two compare

Feature Userlike Intercom
Canned messages Included Included
Advanced analytics Included Included
Unlimited pages Included Included
Built-in chatbot Included Included
Operator groups Included Missing
Skills routing Included Missing
Visitor guiding Included Missing
Telegram Included Missing
Service times Included Missing
Domain transfer Included Missing
Last compared: Thursday, April 19, 2018

Userlike versus Intercom Features

Create predetermined responses to answer common questions.

One unique Userlike chat widget can be placed on as many websites and pages as you like.

Userlike offers features such as Group Select and operator skills to connect customers to an available operator.

Guide your chat partner to a certain URL by using the push function.

Control how your widget behaves outside of your service hours.

Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.

Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If you’re done for the day, Chat Butler will create an offline message.

This flexible routing mode ensures customers are directed toward available operators with special skill sets.

Connect Userlike to the cloud-based instant messaging service Telegram to stay in touch with customers.

Transfer chat sessions between different top-level domains.

Userlike Customers Providing chat for every type of business

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Pricing list Affordable pricing for all


You’re starting up

0 per month

  • 1 Operator
  • 1 Widget
  • Unlimited Conversations


You’ve built some traction

29 per month

  • 3 Operators
  • 3 Widgets
  • Add-ons
  • 1 Channel


You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Widgets
  • 3 Channels
  • Analytics
  • Live Translation


You’re an established brand

299 per month

  • 10 Operators
  • 10 Widgets
  • 5 Channels
  • 1 WhatsApp Channel
  • White label
  • Skill-based Routing
  • Widget Router
  • API access


You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Channels
  • Channels Unlimited
  • WhatsApp Channel
  • Chatbot API
  • Unlimited Organizations
  • Organizations Unlimited
  • Dedicated Account Manager
  • Professional Onboarding
  • Custom Service Level Agreements
Prices include annual billing discount and exclude VAT. WhatsApp Channel is subject to additional fees.

Frequently Asked Questions Learn more about what Userlike can do for your business

Intercom offers an impressive range of services, but at a hefty price. Userlike offers the same and more for free, or at the price point right for your business.

Userlike is supported by a variety of business tools, such as Slack, MailChimp, Help Scout, Pipedrive and more. See the full list here.

Yes, the widget has multiple options for customizing its design. For example, you can change the colors to fit your brand or customize its wording.

Yes, we offer a 14-day trial that doesn’t require a credit card to get started.

Userlike offers a chatbot framework that you can connect your chatbot(s) to. We also have our own native bot named Chat Butler. He can greet visitors when you’re offline, take questions and message you to come online. If you’re not available, he’ll create an offline message.

You have a few handy options to choose from: Leave a contact form for your visitors to fill out, assign Chat Butler to collect messages, or take your chatbot offline.