Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Let your customers decide who they want to talk to. Create a group for each topic or product and assign your experts to them.
Ask your customers to provide you with their name and email address, so that you can follow up later. Customize our registration form to your needs and start generating leads.
Our Sticky Chat feature ensures the same customer is reconnected to the agent that previously helped her. Customer bonding at its best.
You want to know what your customers think? Let’s find out with a pre- or post chat survey. Customers who chat are engaged, and thus likely to participate in a quick mini survey.
Data security is the No.1 priority at Userlike. Always has been, always will be. Your customer’s data is hosted on secured servers in Germany, respecting high privacy standards and GDPR rules.
Our mission is to improve your customer communication. But we know that you have to take care of many more things. For seamless workflows we integrate with your current software systems.All integrations