Engage Your Web Visitors

The embeddable chat box for your website

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through a chat box
Random web visitors
become happy customers
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Intelligent features Turning chats into sales with Userlike…

Website-wide chat integration

Thanks to our all-inclusive integration, a subtle chat button follows your visitors from page to page. If your customer has a question, it only takes a click to talk it out.

Subtle support throughout
your customer’s journey
Example of a chat button integration, showing the face of an operator in the Eyecatcher.

Easy customer registration

Get acquainted with your web visitors by asking for their name and email address. Set up a simple registration form to add a personalized touch to the conversation and turn any question into a lead.

Userlike’s chat register feature, with a customer being asked to share some information on herself.

Detailed customer profiles

Once you have your customer’s email address, Userlike gives you an instant overview of the customer’s relevant data based on their public social media accounts. Lead qualification has never been this easy.

Example of a customer profile in the Userlike Chat Panel.
Auto look-up of
social media profiles

CRM tool integration

Collecting leads is just half of the story. By docking on your favorite CRM tool, chat transcripts stay in context. Your sales team can then follow up for a happy outcome.

Lead collection and website conversion Features for when smiling faces aren’t enough of a bottom line.

Proactive chat box

In Userlike’s proactive mode, your chat box appears when help is needed. Proactive chat prevents customers from dropping out of the ordering process or lingering on a page without taking action.

Proactive live chat inviting a web visitor to chat after a defined time-out.
Define proactive timer

On-page guidance

Over 70 percent of customers say that valuing their time is a crucial element of good online support. Via Userlike, you can quickly link web visitors to their desired destination. No need for complex descriptions that consume both your customer’s and your agent’s time.

Co-browsing example, with a live chat visitor guided to the page he was looking for, triggering a Goal Reached in Userlike’s chat system.
Gentle push to
the right URL

Goal reached: Black Friday Boots

Track the success of your chat service by setting up goals, which are triggered when chatting customers reach specified URLs.

Adjustable chat slots

Your embeddable chat box allows each service agent to handle up to 10 chats at a time. To guarantee helpful responses within a decent time frame, start with 3 chat slots per agent and work your way up.

Userlike’s chat slot feature, with one operator having three simultaneous chats.
Simultaneous chats

Custom chat macros

Canned messages for frequent questions speed up your response time. Send a macros script with just one click or use it as a template for personalized messages.

Userlike’s chat macro feature, with an operator using a canned message that asks the customer to hold on for a second.

Quick service ratings

A one-click rating option motivates customers to leave their honest opinion. Evaluating low-rated chats helps you understand product and service fallacies.

Userlike’s chat rating feature, applied to Nivea’s kids department.

Your chat, priced fairly

Free

Simple chat setup for your website.

1 Widget 1 Seat
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
0 / month

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 1 Channel
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 3 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
290 / month*

Business

Messaging at scale with advanced routing and business intelligence.

20 Widgets 20 Seats 5 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
720 / month*
* Prices include annual billing discount and exclude VAT.

Flex

Enterprise solution. Flexible on all dimensions to match your organizational setup.

  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited Organizations
  • Dedicated account manager
  • Professional Services

Feature list Get the full overview

A powerful chat box tool with well-crafted features. To get a complete picture of Userlike’s live chat software, simply leave your email address. You’ll receive the feature overview in your inbox promptly.

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