Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don't need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.
We're not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Website chat is great, but Userlike allows you to extend your support to messaging apps like WhatsApp and Facebook as well. Support your customers on the channels they already love.
Userlike was built to tie customers to your business. Take our Sticky Chat feature, for example. If a customer returns, she will be connected to her previous support agent – enabling the buildup of personal connections.
A large chunk of Userlike's features is devoted to making your support more enjoyable for your customers. Take the Operator Skills feature, which allows you to improve automated support routing, reducing unnecessary forwards and repetition of messages.
The best sales comes in the form of support, and Userlike offers an array of features to better help your customers find what they are looking for. Our Smart Customer Profiles, for example, show your agents relevant customer information right in the Chat Panel.
Honest customer feedback is hard to get by through channels like email or phone. Features like Userlike's service ratings allow your customers to rate your product or service – directly and quick.
What's the point of excellent support if it eats up all your profits? With features like chat slots, chat macros, and our native chatbot, Userlike offers you everything to make your support both good and cost-effective.
Connect your customer support chat with your favourite business tools. From helpdesk to CRM, it's easy to build a seamless customer journey with Userlike.See integrations
Data security is not a secondary matter in online support. We've built Userlike with data protection as a core principle. Our servers are located in Germany and, of course, Userlike is GDPR compliant.
We could go on and on about Userlike's customer support chat. To honour your time, we offer you a handy feature overview.