Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Userlike’s features were built to create happy customers. The operator skill feature, for example, ensures that your customer is handled by the right person right away. No forwarding, no wasting time.
Userlike is a tool for building long-lasting customer relationships, and that’s reflected in our features. The Sticky Chat feature, for example, connects returning customers with the same agent they chatted with before.
Great customer service isn’t great if it isn’t sustainable. That’s why Userlike offers efficiency features, like a native chatbot, chat macros, chat slots, and more.
Userlike’s sales features turn simple service request into rock-solid leads. The Smart Customer Profiles feature, for example, collects relevant public customer info based on the email address they offer.
You can’t know whether you’re improving if you aren’t measuring, which is why Userlike offers a set of features to keep a close tap on your customers' opinions. Like the Chat Survey and Chat Rating.
We love simple solutions as much as you do. That’s why Userlike’s customer service chat is open to your favourite tools. Create a ticket for an unsolved service chat or forward a chat transcript to your CRM.Connect
Service chats inevitably raise the question of data security. That’s why it was our focus from the start - and always will be. Userlike’s servers are safely located in Germany where data security is no joke. Userlike is 100% GDPR compliant.
We can only showcase so many features on our website. For a complete and up-to-date overview, download the feature overview list.