Turn visitors into customers – one chat at a time.

Chat Tool for Website and Mobile Support

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo's safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Customer stories Join 10,000+ companies that are
already rocking chat support

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Chat features One tool, many functions

Context matters. Userlike's Chat Panel offers all the user information you could wish for: name, email address, previous interactions (chats, messages, tickets), location, URL path, browser, OS, and any additional custom information that you import to the chat with the javascript API.

You need a chat tool that fits your web design. Change your chat's position, color, and text to fit your brand seamlessly.

You can't always be online. For those times, Userlike offers the next best thing: a website contact form. This allows visitors to leave their question(s) without leaving your website.

Userlike's servers are located in Europe, and our dedicated features guarantee the safety and privacy of your visitors, customers, and support reps.

Offer chat support in a team with features like Operator Grouping, Group Select (letting visitors choose with what group to get in touch), chat forwarding, and Operator Skills routing.

When a visitor spends a long time on a specific page, this could indicate a problem or question. You can proactively reach out to such people with the proactive chat, which invites them to talk.

Your chat tool should fit neatly into your existing support mix. Our add-ons take care of exactly that. CRM, helpdesk, collaboration, or other.

Besides chatting, you can guide your web visitor to a specific URL, or take a screenshot of the browser page she's on.

Instead of typing the answer of frequent questions out every time again, set up one perfect, canned answer once, and reuse it with a click.

You need a chat tool that adapts to your chat logic. With Userlike you can decide how your chat behaves per page on your website..

Let our chatbot Chat Butler welcome your visitors and alleviate the need to always be online. When you're offline, Chat Butler collects your web visitor's question while calling you to come online – e.g. via Slack notifications.

Extend your chat support to Facebook Messenger and Telegram. Build a permanent connection with your customers through their favorite messaging app.

Set up the chat so that a web visitor needs to fill in a short registration form before the chat starts. This way you can filter for high quality chats, and collect leads.

Feedback keeps us in touch with reality. Userlike's chat ratings give your visitors the option to rate the service they just received, with stars ranging from 1 to 5.

Our built-in analytics dashboards give you insights into your best performing support reps, the times your chats are over- or underpressured, and more.

Pricing Quality and fairness

Free

You're starting up

0 per month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited

Team

You've built some traction

29 per month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You're an established brand

299 per month

  • 10 Operators
  • 10 Chat Widgets
  • API Access
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex

You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Unlimited API Access
  • API Access Unlimited
  • Chatbot API
  • Dedicated Account Manager
  • Professional Onboarding Included
  • Custom Service Level Agreements
Prices include annual billing discount

Sharp questions You might be asking yourself...

Turn Userlike into a contact form, show a custom message, make the chat disappear, or let our chatbot Chat Butler welcome your visitors for you.

We recommend to stick to the desktop. Mobile connections are often not stable enough, and it is easy to miss an incoming chat.

No, you can get started with the trial and free product without any billing.

Yes, we offer integrations with many business tools. Check them out here.

Our native chatbot Chat Butler welcomes visitors, and collects their questions and contact info while notifying you to come online. You can also use our chatbot framework to connect your own chatbots to Userlike.

Your account switches to Free automatically. You can upgrade to a paid plan whenever you need it.