Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
You need a chat tool that fits your web design. Change your chat’s position, color, and text to fit your brand seamlessly.
You can’t always be online. For those times, Userlike offers the next best thing: a website contact form. This allows visitors to leave their question(s) without leaving your website.
Userlike’s servers are located in Europe, and our dedicated features guarantee the safety and privacy of your visitors, customers, and support reps.
Offer chat support in a team with features like operator grouping, Group Select (letting visitors choose with what group to get in touch), chat forwarding, and operator skills routing.
When a visitor spends a long time on a specific page, this could indicate a problem or question. You can proactively reach out to such people with the proactive chat, which invites them to talk.
Your chat tool should fit neatly into your existing support mix. Our add-ons take care of exactly that. CRM, helpdesk, collaboration, or other.
Besides chatting, you can guide your web visitor to a specific URL, or take a screenshot of the browser page she’s on.
Instead of typing the answer of frequent questions out every time again, set up one perfect, canned answer once, and reuse it with a click.
You need a chat tool that adapts to your chat logic. With Userlike you can decide how your chat behaves per page on your website..
Let our chatbot Chat Butler welcome your visitors and alleviate the need to always be online. When you’re offline, Chat Butler collects your web visitor’s question while calling you to come online – e.g. via Slack notifications.
Extend your chat support to Facebook Messenger and Telegram. Build a permanent connection with your customers through their favorite messaging app.
Set up the chat so that a web visitor needs to fill in a short registration form before the chat starts. This way you can filter for high quality chats, and collect leads.
Feedback keeps us in touch with reality. Userlike’s chat ratings give your visitors the option to rate the service they just received, with stars ranging from 1 to 5.
Our built-in analytics dashboards give you insights into your best performing support reps, the times your chats are over- or underpressured, and more.
Turn Userlike into a contact form, show a custom message, make the chat disappear, or let our chatbot Chat Butler welcome your visitors for you.
We recommend to stick to the desktop. Mobile connections are often not stable enough, and it is easy to miss an incoming chat.
No, you can get started with the trial and free product without any billing.
Our native chatbot Chat Butler welcomes visitors, and collects their questions and contact info while notifying you to come online. You can also use our chatbot framework to connect your own chatbots to Userlike.
Your account switches to Free automatically. You can upgrade to a paid plan whenever you need it.