Help your customers when it matters, where it matters.

Live Chat Plugin for WordPress

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo's safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Customers Trusted by 1000+ leading
companies worldwide

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Features Feature overview

Use canned messages to answer frequent questions with the push of a button.

You've dedicated plenty of effort into designing a beautiful WordPress website. With Userlike, you can tailor your chat plugin to fit the style of your brand.

Add colleagues and use features like group select and Operator skills to offer service in a team.

Let your visitors enter their contact details before starting a chat and filter for high value chats.

Proactively invite visitors to a chat based on the time they spend on your site.

Get insights into your chat performance by letting your visitors rate the service they just received.

Connect your live chat plugin to the business tools you're already using – like Slack, Help Scout, Pipedrive, and Asana.

Expand your service from your website to your customers' favorite messaging apps, Facebook Messenger and Telegram.

Chat Butler welcomes web visitors when you're not online. He collects their question while notifying you to come online. If you don't come online, Chat Butler creates an offline message instead.

When you're not online, your visitors can still leave their questions via an offline contact form.

With our analytics you can adopt a number-driven approach to your online service.

Use the push function to guide your chat partner to a specific URL.

Take a screenshot of the page your chat partner is on.

Extended user info at your fingertips when you're chatting with a web visitor, such as location, browser, OS – you'll even see what the visitor is typing in real-time!

Set your service times and how your live chat plugin should behave accordingly.

Pricing Plans built to fit every team

Free

You're starting up

0 per month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited

Team

You've built some traction

29 per month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You're an established brand

299 per month

  • 10 Operators
  • 10 Chat Widgets
  • API Access
  • White Label
  • Skill-based Routing
  • Advanced Website Integration

Flex

You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Unlimited API Access
  • API Access Unlimited
  • Chatbot API
  • Dedicated Account Manager
  • Professional Onboarding Included
  • Custom Service Level Agreements
Prices include annual billing discount

FAQs Frequently asked questions, answered

During the trial you will be using our premium Team package. After the trial, your account is automatically switched to our free product. So no charges or hidden fees. With Userlike Free you can have unlimited chats with your customers. You can always upgrade your account to a premium chat experience during or after the trial.

No, you don't need to enter any billing info to start your trial. We only ask for your billing info when you decide to upgrade to one of our paid products. You can pay with credit card, or bank transfer and SEPA direct debit for yearly subscriptions.

When you're not online, you can decide between a set of behaviors for Userlike's WordPress live chat plugin. One is to switch your chat to a contact form at which web visitors can leave their question and email address. You can also make the chat plugin disappear completely, or you can activate our chatbot Chat Butler to welcome your web visitors.

You can, but we strongly recommend you to use Userlike on a computer only. Firstly, it is easy to miss notifications of incoming chats on your phone. Secondly, mobile connections are often not stable enough to support a proper chat connection. Both result in frustrated customers.

We offer a native chatbot, Chat Butler. When you're not online, you can set up Chat Butler to welcome your web visitors, to ask them for their question, and to simultaneously notify you or your colleagues to come online. We also offer a chatbot framework through which you can connect your own chatbots.

Yes you can. We offer various integrations with helpdesk, CRM, and other business tools.