Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.Read case study
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.Read case study
I was surprised by the high frequency of chats and by how the customers using it got right to the point.Read case study
Both customers and customer service reps have embraced the chat channel for its great ease of use.Read case study
Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.Read case study
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.Read case study
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Use canned messages to answer frequent questions with the push of a button.
You've dedicated plenty of effort into designing a beautiful WordPress website. With Userlike, you can tailor your chat plugin to fit the style of your brand.
Add colleagues and use features like group select and Operator skills to offer service in a team.
Let your visitors enter their contact details before starting a chat and filter for high value chats.
Proactively invite visitors to a chat based on the time they spend on your site.
Get insights into your chat performance by letting your visitors rate the service they just received.
Connect your live chat plugin to the business tools you're already using – like Slack, Help Scout, Pipedrive, and Asana.
Expand your service from your website to your customers' favorite messaging apps, Facebook Messenger and Telegram.
Chat Butler welcomes web visitors when you're not online. He collects their question while notifying you to come online. If you don't come online, Chat Butler creates an offline message instead.
When you're not online, your visitors can still leave their questions via an offline contact form.
With our analytics you can adopt a number-driven approach to your online service.
Use the push function to guide your chat partner to a specific URL.
Take a screenshot of the page your chat partner is on.
Extended user info at your fingertips when you're chatting with a web visitor, such as location, browser, OS – you'll even see what the visitor is typing in real-time!
Set your service times and how your live chat plugin should behave accordingly.
During the trial you will be using our premium Team package. After the trial, your account is automatically switched to our free product. So no charges or hidden fees. With Userlike Free you can have unlimited chats with your customers. You can always upgrade your account to a premium chat experience during or after the trial.
No, you don't need to enter any billing info to start your trial. We only ask for your billing info when you decide to upgrade to one of our paid products. You can pay with credit card, or bank transfer and PayPal for yearly subscriptions.
When you're not online, you can decide between a set of behaviors for Userlike's WordPress live chat plugin. One is to switch your chat to a contact form at which web visitors can leave their question and email address. You can also make the chat plugin disappear completely, or you can activate our chatbot Chat Butler to welcome your web visitors.
You can, but we strongly recommend you to use Userlike on a computer only. Firstly, it is easy to miss notifications of incoming chats on your phone. Secondly, mobile connections are often not stable enough to support a proper chat connection. Both result in frustrated customers.
We offer a native chatbot, Chat Butler. When you're not online, you can set up Chat Butler to welcome your web visitors, to ask them for their question, and to simultaneously notify you or your colleagues to come online. We also offer a chatbot framework through which you can connect your own chatbots.
Yes you can. We offer various integrations with helpdesk, CRM, and other business tools.