Help your customers when it matters, where it matters.
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Use canned messages to answer frequent questions with the push of a button.
You’ve dedicated plenty of effort into designing a beautiful WordPress website. With Userlike, you can tailor your chat plugin to fit the style of your brand.
Add colleagues and use features like group select and operator skills to offer service in a team.
Let your visitors enter their contact details before starting a chat and filter for high value chats.
Proactively invite visitors to a chat based on the time they spend on your site.
Get insights into your chat performance by letting your visitors rate the service they just received.
Connect your live chat plugin to the business tools you’re already using – like Slack, Help Scout, Pipedrive, and Asana.
Expand your service from your website to your customers' favorite messaging apps, Facebook Messenger and Telegram.
You decide what happens when you’re not online. You can present customers with custom messages, ask them to leave their contact details, let a chatbot welcome visitors or hide the chat option entirely.
When you’re not online, your visitors can still leave their questions via an offline contact form.
With our analytics you can adopt a number-driven approach to your online service.
Use the push function to guide your chat partner to a specific URL.
Take a screenshot of the page your chat partner is on.
Extended user info at your fingertips when you’re chatting with a web visitor, such as location, browser, OS – you’ll even see what the visitor is typing in real-time!
Set your service times and how your live chat plugin should behave accordingly.