Turn web visitors into customers – one chat at a time.

Chat for web and mobile support by Userlike

World map with customers and chat messages. World map with customers and chat messages.
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Our Customers Over 2,000 support teams are
already chatting with Userlike

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Feature Highlights The building blocks of a superior chat experience

Instead of answering frequently recurring questions over and over again, set up the perfect response once and answer with a quick key combination.

Whenever no service operators are online, you can turn the chat into a contact form, make it display an away message, blend it out entirely, or activate Chat Butler to welcome your visitors.

Keep the context with extensive customer info at your fingertips during the service delivery: email address, previous messages, URL path – even your own system data via our JavaScript API.

Work in a team with functions like operator forwarding, Group Select, skill-based routing, and operator-to-operator chat.

Turn reactive into proactive with automated chat invitations that are triggered based on the time your visitor is on your site.

Connect Userlike with your other business tools. Check out our collection of standard integrations.

Our Analytics dashboards allow you to measure and improve your chat performance.

Your chat should look as great as your website. Make it so by adjusting the chat’s position, coloring, text, and business logic.

Connect an external chatbot to Userlike through our Chatbot API or build your own chatbot within Userlike using our Bot Language.

Userlike adheres to the strictest data regulations. Our European server locations and dedicated features guarantee security for both your customers and your team.

Activate Registration mode to use Userlike as a lead collection tool and to filter for the highest value chats.

To know how you and your team is doing, enable the rating and feedback features to show up after the chat.

Expand from chat for web and connect Userlike to Facebook Messenger and Telegram and take your service to wherever your customers go.

More than chat; guide your visitors to a specific URL or make a screenshot of their current page.

A fair price for every team size

Free

Simple chat setup for your website.

1 Widget 1 Seat
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
0 / month

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 1 Channel
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 3 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
290 / month*

Business

Messaging at scale with advanced routing and business intelligence.

20 Widgets 20 Seats 5 Channels
  • All the core features
  • Unlimited conversations
  • Unlimited contacts
  • Website Messenger
  • Add-ons
  • WhatsApp channel
  • Channel access
  • Analytics
  • Live Translation
  • Audio calls
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
720 / month*
* Prices exclude VAT.

Flex

Enterprise solution. Flexible on all dimensions to match your organizational setup.

  • Unlimited conversations
  • Unlimited contacts
  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited organizations
  • Dedicated account manager
  • Professional services

FAQs Some razor-sharp questions

Your account automatically switches to the free version. Then you can choose to continue with the free version, or upgrade to one of the premium options.

You either enable the contact form, an away message, make the chat disappear, or activate Chat Butler.

Yes. Use our chatbot API or use Chat Butler, our native chatbot, to welcome your visitors, collect their questions, and notify you to come online.

If a chat app slows your website down, it’s built with the wrong technology. Userlike loads asynchronously with your website, so it has zero impact on its loading speed.

No, only once you choose to upgrade do we ask for billing info. This can be through credit card, but also through SEPA direct debit or bank transfer if you choose a longer-term subscription.

It’s possible, but we advise against it. People easily miss chat notifications on a phone, and mobile connections are often not reliable enough.

Definitely. Have a look at our collection of integrations for helpdesks, CRMs, and others.