Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Instead of answering frequently recurring questions over and over again, set up the perfect response once and answer with a quick key combination.
Whenever no service operators are online, you can turn the chat into a contact form, make it display an away message, blend it out entirely, or activate Chat Butler to welcome your visitors.
Work in a team with functions like operator forwarding, Group Select, skill-based routing, and operator-to-operator chat.
Turn reactive into proactive with automated chat invitations that are triggered based on the time your visitor is on your site.
Our Analytics dashboards allow you to measure and improve your chat performance.
Your chat should look as great as your website. Make it so by adjusting the chat’s position, coloring, text, and business logic.
Connect an external chatbot to Userlike through our Chatbot API or build your own chatbot within Userlike using our Bot Language.
Userlike adheres to the strictest data regulations. Our European server locations and dedicated features guarantee security for both your customers and your team.
Activate Registration mode to use Userlike as a lead collection tool and to filter for the highest value chats.
To know how you and your team is doing, enable the rating and feedback features to show up after the chat.
Expand from chat for web and connect Userlike to Facebook Messenger and Telegram and take your service to wherever your customers go.
More than chat; guide your visitors to a specific URL or make a screenshot of their current page.
Simple chat setup for your website.
Modern website messaging with a flat fee.
Multi-channel messaging with professional power features.
Messaging at scale with advanced routing and business intelligence.
Your account automatically switches to the free version. Then you can choose to continue with the free version, or upgrade to one of the premium options.
You either enable the contact form, an away message, make the chat disappear, or activate Chat Butler.
Yes. Use our chatbot API or use Chat Butler, our native chatbot, to welcome your visitors, collect their questions, and notify you to come online.
If a chat app slows your website down, it’s built with the wrong technology. Userlike loads asynchronously with your website, so it has zero impact on its loading speed.
No, only once you choose to upgrade do we ask for billing info. This can be through credit card, but also through SEPA direct debit or bank transfer if you choose a longer-term subscription.
It’s possible, but we advise against it. People easily miss chat notifications on a phone, and mobile connections are often not reliable enough.