Our Customers Over 1,000+ support teams are
already chatting with Userlike

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

Read case study
Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

Read case study
Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

Read case study
Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

Read case study
Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

Read case study
Christian Minks - e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

Read case study
Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Feature Highlights The building blocks of a superior chat experience

Instead of answering frequently recurring questions over and over again, set up the perfect response once and answer with a quick key combination.

Whenever no service Operators are online, you can turn the chat into a contact form, make it display an away message, blend it out entirely, or activate Chat Butler to welcome your visitors.

Keep the context with extensive customer info at your fingertips during the service delivery: email address, previous messages, URL path – even your own system data via our Javascript API.

Work in a team with functions like Operator forwarding, Group Select, Skill-based routing, and Operator-to-Operator chat.

Turn reactive into proactive with automated chat invitations that are triggered based on the time your visitor is on your site.

Connect Userlike with your other business tools. Check out our collection of standard integrations.

Our Analytics Dashboards allow you to measure and improve your chat performance.

Your chat should look as great as your website. Make it so by adjusting the chat's position, coloring, text, and business logic.

Connect your chatbots to Userlike with our chatbot API, or use our native chatbot Chat Butler to take over the first stages of your service delivery.

Userlike adheres to the strictest data regulations. Our European server locations and dedicated features guarantee security for both your customers and your team.

Activate Registration mode to use Userlike as a lead collection tool and to filter for the highest value chats.

To know how you and your team is doing, enable the rating and feedback features to show up after the chat.

Expand from chat for web and connect Userlike to Facebook Messenger and Telegram and take your service to wherever your customers go.

More than chat; guide your visitors to a specific URL or make a screenshot of their current page.

Pricing A fair price for every team size

Free

You’re starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat
Forever

Team

You’ve built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You’re an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

FAQs Some razor-sharp questions

Your account automatically switches to the free version. Then you can choose to continue with the free version, or upgrade to one of the premium options.

You either enable the contact form, an away message, make the chat disappear, or activate Chat Butler.

Yes. Use our chatbot API or use Chat Butler, our native chatbot, to welcome your visitors, collect their questions, and notify you to come online.

If a chat app slows your website down, it's built with the wrong technology. Userlike loads asynchronously with your website, so it has zero impact on its loading speed.

No, only once you choose to upgrade do we ask for billing info. This can be through credit card, but also through PayPal or bank transfer if you choose a longer-term subscription.

It's possible, but we advise against it. People easily miss chat notifications on a phone, and mobile connections are often not reliable enough.

Definitely. Have a look at our collection of integrations for helpdesks, CRMs, and others.