Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Surprise your customers with fast solutions by assigning different routing modes to your chat boxes: On your Spanish website, your customer is forwarded to a Spanish operator. On your product page, a sales expert waits at the other side of the chat.
With Userlike’s loyalty features you turn your support chat into a customer magnet. Our Sticky Chat feature, for instance, allows you to match your customer with the same operator each time she returns.
Generating qualified leads has never been so easy. When your chatting customer provides an email address, Userlike automatically looks up the connected social media accounts.
Your customer’s journey might be rocky, without you knowing. A simple feedback form at the end gives your customer a platform to rate your service and leave pressing comments.
Integrate your live chat solution with other business tools, like helpdesks, CRMs, project or email tools.All integrations
We’ve built our chat box tool with data security as top priority. The reason why our servers are located in Germany – one of the safest places for your customer’s data. With Userlike you choose a healthy support software with GDPR compliance.
Userlike is crafted for easy customer support and sales-driven workflows. Find out how we can take your business to the next level, together.