Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything's more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don't need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.
We're not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Userlike was built to make your customers happy. Features like Operator Skills, for example, allow you to assign unique skills to each operator to forward your customer to the best-suited chat partner.
The best live chat software not only supports your customers but helps you acquire new ones. Right in your Chat Panel, personal info like email, browser type and location are at our disposal. Links to social media profiles help you understand who you are talking to.
Other features of Userlike are aimed at stimulating long-term customer relationships. The Sticky Chat feature, for example, ensures that returning customers are connected with the Operators they chatted with last – enabling personal connections.
The best customer service should be efficient to be sustainable. That's why we've built Userlike with service efficiency in mind, with features like our native chatbot, chat slots, and canned messages.
The final judgement comes from your customers, which is why Userlike offers a set of features for easy feedback collection – like pre- and post-surveys and instant chat ratings.
Web chat is perfect for catching customers while they are surfing your site, but Userlike allows you to chat with your customers via their favorite messaging apps as well.
Each software has its specialty. To connect the best live chat software to your existing ecosystem, Userlike comes with various integration options.All integrations
When it comes to your customers' data, security can't be an afterthought. We develop and host our live chat software in Germany, where data privacy is ingrained in business culture. With Userlike you choose a save product with GDPR compliance.
The secret ingredients to our solution are thoughtfully crafted features – more than we could ever cover on our website. Download the list for a full overview.