Your Customer's Favorite Chat Channels

The best live chat software for web and mobile support

World map with customers and chat messages. World map with customers and chat messages.
3
2
3
4
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo's safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Social proof 20,000+ users worldwide
swear by Userlike

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Feature foundations Tackling the pain points in support…

Customer satisfaction

Userlike was built to make your customers happy. Features like Operator Skills, for example, allow you to assign unique skills to each operator to forward your customer to the best-suited chat partner.

Userlike's live chat software Operator Skills feature shown with three chat Operators with different skill sets. Satisfaction features

Leads and conversions

The best live chat software not only supports your customers but helps you acquire new ones. Right in your Chat Panel, personal info like email, browser type and location are at our disposal. Links to social media profiles help you understand who you are talking to.

Example of a customer profile in the Userlike Chat Panel. Sales features
Auto look-up of
social media profiles

Customer relations

Other features of Userlike are aimed at stimulating long-term customer relationships. The Sticky Chat feature, for example, ensures that returning customers are connected with the Operators they chatted with last – enabling personal connections.

Chat conversation showing Userlike's Sticky Chat feature. Loyalty features

Service efficiency

The best customer service should be efficient to be sustainable. That's why we've built Userlike with service efficiency in mind, with features like our native chatbot, chat slots, and canned messages.

Feedback

The final judgement comes from your customers, which is why Userlike offers a set of features for easy feedback collection – like pre- and post-surveys and instant chat ratings.

Userlike's chat rating feature with stars and emoji. Feedback features

More than live chat software

Web chat is perfect for catching customers while they are surfing your site, but Userlike allows you to chat with your customers via their favorite messaging apps as well.

Team player

Each software has its specialty. To connect the best live chat software to your existing ecosystem, Userlike comes with various integration options.

Pipedrive
Slack
Salesforce
Helpscout
Squarespace
Mailchimp
Zendesk
HubSpot

GDPR compliant

When it comes to your customers' data, security can't be an afterthought. We develop and host our live chat software in Germany, where data privacy is ingrained in business culture. With Userlike you choose a save product with GDPR compliance.

Bird's eye view The best live chat software features

The secret ingredients to our solution are thoughtfully crafted features – more than we could ever cover on our website. Download the list for a full overview.

We've sent the list to your email!
Please check your email address.