Messaging-based support and sales

Bring the comfort of mobile messaging to your customer communication. Combine website chat with a presence on the most powerful messaging apps.

Lady with a tablet receiving chat support for an order.
Do these also come in blue? Userlike customer success agent Yes, I can send you the link 🙂 That’d be great!
  • Website chat
  • Chatbots
  • GDPR-compliant
  • WhatsApp & more
Start free trial
More customers

Customer stories & quotes Those who've made the messaging switch

Alexander Proske
Alexander Proske Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

Read case study
Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Volker Krumrey
Volker Krumrey Villeroy & Boch

With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.

Read case study
Johannes Altmann
Jewish Forum for Democracy and against anti-Semitism Be'Jachad - Gemeinsam.Gegen Hass

I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.

Read case study
Florian Störk
Florian Störk Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

Read case study
Pius Knebel
Pius Knebel Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

Read case study
Jens Lippert
Jens Lippert Cyberport

We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.

Read case study
Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Florian Fuerst
Florian Fürst Frankfurt School

Extremely fast and convenient – implementing Userlike was a real success story.

Read case study
Christian Minks
Christian Minks e-regio

We’re not the biggest player on the market, but personal contact sets us apart from our competitors.

Read case study
Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Christoph Münch
Christoph Münch Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

Read case study

Video intro Messaging in motion

The messaging platform for all For customers, support agents, sales reps and managers

The messaging add-on for your website

As the face of your business, your website is the perfect place for getting in touch with your customers. Meet Userlike's Website Messenger.

Userlike’s chat widget for website support and sales in action, showing a conversation between a customer and agent.

Messaging Channels United Userlike is the first and only messaging solution to combine website chat and powerful messaging apps like WhatsApp and FB Messenger on a professional level for support and sales.

The logos of Userlike, SMS, Facebook Messenger, Telegram, and WhatsApp. The Channels
Various emoji logos.

Message Center Putting messaging in the center

The Message Center’s conversation view.

Many channels, 1 hub

All customer messages land in your Message Center. Currently you can connect your website, WhatsApp, FB Messenger, Telegram and SMS – with more on the way.

The Message Center’s Contact area.

Messaging-based CRM

Bring the comfort and intuitiveness of messaging to your customer relationship management.

Showing the Message Center’s live-translation feature.

Support & sales business layer

As intuitive as a desktop messaging app, but with a business layer catered toward sales and support teams.

A dashboard that gives you full control and peace of mind

All those messages and chats – doesn’t it turn chaotic? Not with Userlike. Communication is instantly documented, taggable, searchable. Apply filters or analyze performance with built-in analytics.

A selection of a customer conversation overview.
Feature focus

Privacy first Your GDPR-proof messaging solution

  • 100% GDPR compliant
  • Dedicated privacy features
  • Hosted in Germany
  • ISO 27001 certified hosting

Userlike vows for data privacy and security. As a German company, we've been building it into our solution from the start.

GDPR-proof
Map of Germany.