Userlike is partner and IT donor of the online portal Stifter-Helfen.de – IT for Nonprofits. Stifter-helfen.de provides German non-profit organizations with access to IT donation programs from over 20 companies – among them well-known brands like Microsoft, Adobe, and Surveymonkey. The idea is to provide non-profit organizations with state-of-the-art IT resources to support them in developing their cause. All IT companies donate their products to the non-profits. To be able to provide and develop the platform, though, Stifter-helfen.de charges a minimal administration fee. This saves the non-profits up to 96 percent of the recommended retail price. Currently, more than 200 software and hardware products are available for social projects, and Userlike is proud to be one of them. The IT donation portal was initiated by the US-based non-governmental organization TechSoup Global and started out in the US some ten years ago. Now, the portal exists, in cooperation with different partner organizations, in approximately 60 countries and has reached out to more than 213,000 non-profits with some 11.6 million donations worldwide.
Userlike offers a valuable tool for non-profit enterprises to respond more efficiently to their donors’ or visitors’ requests and doubts. As we originally built our chat tool as a profit generator, we did not take into account that it could benefit non-profits as well. We first realized this was the case when we were approached by a high school department that wanted to use live-chat as a low-barrier and anonymous channel through which discussions about sensitive topics like e.g. domestic violence could be started. Later we also learned that the chat was a great tool for NPO’s to become more transparent for donors, to give additional information about how the donated money is or will be spent. We realized we could not ask money from this group and because we enjoyed seeing our chat system being put to use for such an alternative purpose, we started looking for ways in which we could reach more NPO’s. This is when we came across Stifter-Helfen, they were the perfect partner for us.