Facebook Tutorial

As the messaging application of the world’s biggest social network, Facebook Messenger is one of the most dominant communication tools of our time. With our integration, your Contacts can reach you from whatever device they run Messenger on. Their messages will pop up in your Message Center so that your Operators can deliver the best support.

In order to use Facebook Messenger with Userlike, you need to connect Userlike to your company’s Facebook Pages.

Facebook Page creation

If you already have a Facebook Page that you want to connect with Userlike, move on to the Channel setup. Otherwise create a new Page here.

Channel setup

For each FB Page that you want to connect with Userlike, you have to create a Facebook Channel.
Click here to add a new Facebook Channel.

  • **Channel name:** Name of your Facebook Channel, not displayed to Contacts.
  • **Facebook Page name:** Name of the Facebook Page that you want to connect, displayed to Contacts in Facebook Messenger and used by them to search for your company there. Find it on your Facebook Page below the profile picture, it’s the one without an “@”.
  • **Default Widget:** Widget that will handle chats sent to your FB Page. The Widget’s settings apply to assign the right Operator, display the correct language and use the right privacy settings.
  • **Additional Widgets (upcoming feature):** Select Widgets on which you want to enable the transfer of Conversations from the messenger on your website to Facebook Messenger.

Fill out the form and click **Create Channel**, then click **Log in with Facebook** in the pop-up and finally, select your Facebook Page to grant Userlike access to it on Facebook. You need to be admin of the Page to grant the authorization.

Conversations from Messenger

Now, Operators connected to your Facebook Channel’s default Widget will receive messages in the Message Center from anyone contacting you via Facebook Messenger.

Communicate your Facebook Page’s name to your customers, they can find it via contact search in their Facebook Messenger app.