UserVoice Tutorial

Introduction

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Register account

Step 1

Go to the Addons section and select the UserVoice configure option.

Step 2

Then you can enter your UserVoice subdomain and api information.

UserVoice Credentials 1

To obtain your api credentials, log into your UserVoice account, click the settings cog and select "General".

UserVoice Credentials 2

Then select the "Integrations" tab and click on "UserVoice API keys".

UserVoice Credentials 3

Now add a new key and make sure you select the "Trusted?" Checkbox.

Sending conversations to UserVoice

In the Message Center, you can now manually send conversations to UserVoice via the action bar above the conversation or via chat command in the input field.

  • $uservoice - Create UserVoice ticket from current conversation

Under **All conversations** you can also send multiple conversations to the add-on.