Freshdesk Tutorial


The online customer support software and helpdesk solution. With the Userlike integration you can create tickets out of conversations or offline messages and send them to your Freshdesk account.

Create account

Step 1

Go to the **Add-ons** section and select the Freshdesk configure option.

Step 2

Here you can enter your Freshdesk URL and your API Token.

Freshdesk Credentials

You can find the API Key in your Profile Settings in Freshdesk.

Sending conversations to Freshdesk

In the Message Center, you can now manually send conversations to Freshdesk via the action bar above the conversation or via chat command in the input field.

  • $freshdesk - Create Freshdesk ticket from current conversation

Under **All conversations** you can also send multiple conversations to the add-on.