EmailTicket Tutorial

Introduction

With our EmailTicket integration we provide a way to receive notifications via specified email addresses. Subscribe to a set of events for which you will receive an email with a JSON file attached.

Register account

Step 1

Go to the **Add-ons** section and select the EmailTicket configure option.

Step 2

Enter your email address that should receive the ticket. By separating email addresses with a comma you can add multiple addresses.

Event Subscription

You can configure your addon and subscribe to a set of events that you would like to receive emails to your configured addresses.

Type Event Description
offline_message receive Receive an email for each new offline message you receive.
chat_meta start Receive an email for each new chat session.
chat_meta forward Receive an email when are chat session gets forwarded.
chat_meta rating Receive an email when a chat session receives a rating.
chat_meta feedback Receive an email when a chat session receives a feedback.
chat_meta survey Receive an email when a chat session receives a survey.
chat_meta receive Receive an email when a chat session ends and the conversation is finished.
chat_widget config Receive an email when a chat widget configuration changes.
operator online Receive an email when a operator goes online.
operator offline Receive an email when a operator goes offline.
operator away Receive an email when a operator goes away.
operator back Receive an email when a operator comes back.

Sending conversations to EmailTicket

In the Message Center, you can now manually send conversations to EmailTicket via the action bar above the conversation or via chat command in the input field.

  • $emailaddon - Sent current conversation to an email address

Under **All conversations** you can also send multiple conversations to the add-on.