With our EmailTicket integration we provide a way to receive notifications via specified email addresses. Subscribe to a set of events for which you will receive an email with a JSON file attached.
Go to the Addons section and select the EmailTicket configure option.
Enter your email address that should receive the ticket. By separating email addresses with a comma you can add multiple addresses.
You can configure your addon and subscribe to a set of events that you would like to receive emails to your configured addresses.
|Receive an email for each new offline message you receive.|
|Receive an email for each new chat session.|
|Receive an email when are chat session gets forwarded.|
|Receive an email when a chat session receives a rating.|
|Receive an email when a chat session receives a feedback.|
|Receive an email when a chat session receives a survey.|
|Receive an email when a chat session ends and the conversation is finished.|
|Receive an email when a chat widget configuration changes.|
|Receive an email when a operator goes online.|
|Receive an email when a operator goes offline.|
|Receive an email when a operator goes away.|
|Receive an email when a operator comes back.|
Sending conversations to EmailTicket
In the Message Center, you can now manually send conversations to EmailTicket via the action bar above the conversation or via chat command in the input field.
$emailaddon- Sent current conversation to an email address
Under **All conversations** you can also send multiple conversations to the add-on.