EmailTicket Tutorial

Introduction

With our EmailTicket integration we provide a way to receive notifications via specified email addresses. Subscribe to a set of events for which you will receive an email with a JSON file attached.

Register account

Step 1

Go to the Addons section and select the EmailTicket configure option.

Step 2

Enter your email address that should receive the ticket. By separating email addresses with a comma you can add multiple addresses.

Event Subscription

You can configure your addon and subscribe to a set of events that you would like to receive emails to your configured addresses.

TypeEventDescription
offline_messagereceiveReceive an email for each new offline message you receive.
chat_metastartReceive an email for each new chat session.
chat_metaforwardReceive an email when are chat session gets forwarded.
chat_metaratingReceive an email when a chat session receives a rating.
chat_metafeedbackReceive an email when a chat session receives a feedback.
chat_metasurveyReceive an email when a chat session receives a survey.
chat_metareceiveReceive an email when a chat session ends and the conversation is finished.
chat_widgetconfigReceive an email when a chat widget configuration changes.
operatoronlineReceive an email when a operator goes online.
operatorofflineReceive an email when a operator goes offline.
operatorawayReceive an email when a operator goes away.
operatorbackReceive an email when a operator comes back.

Sending conversations to EmailTicket

In the Message Center, you can now manually send conversations to EmailTicket via the action bar above the conversation or via chat command in the input field.

  • $emailaddon - Sent current conversation to an email address

Under **All conversations** you can also send multiple conversations to the add-on.