Custom Transcript Handling

This tutorial refers to Userlike’s live chat product. For Userlike’s Unified Messaging tutorials, click here.


We offer you the ability to send the transcripts to your own server via a callback URL, instead of sending the email through our email infrastructure. By doing so you can send the transcript via your own email server infrastructure or helpdesk system to have total control over the sender identity and the return path.

Enable Transcript Callback URL

  1. Go to the transcript settings in the "Chat" tab of your Widget.
  2. Check the "Custom transcript API" box

Request Documentation

Type Value Description
Request Method POST
Request Header API-SECURITY-TOKEN Contains your custom security token
Request Body JSON


Name Type Description
html String HTML version of the email body
receiver String Email address of the recipient
subject String Subject of the email
text String Raw text email
messages Array An array with transcript objects

An example of a message object