Zendesk Tutorial

Step 1

Go to the Addons section and select the Zendesk configure option.

Step 2

Then you can enter your Zendesk URL, username, and your Token or password.

Zendesk Credentials

You can choose between API Token or your password for authentication. To generate your API Token, select the gear icon in the bottom left of the Zendesk Dashboard then select API under Channels. Select "add new token" to generate a token to use within the addon configuration.

Sending offline messages to Zendesk

After the configuration process you can send offline messages to Zendesk. This will create a new ticket.

Sending chat transcripts to Zendesk

The same function is available for sending chat transcripts to Zendesk. You can also trigger the action from a chat session with a chat command.

  • $zendesk - Create Zendesk ticket from current chat