Zendesk Tutorial

Introduction

Zendesk is a popular web-based helpdesk software. More than 65 million people around the world receive support from Zendesk-powered customer service departments and help desks. With our integration you can convert chats and offline messages into Zendesk tickets to keep track of your Webvisitors' interactions.

Register account

Step 1

Go to the Addons section and select the Zendesk configure option.

Step 2

Then you can enter your Zendesk URL, username, and your Token or password.

Zendesk Credentials

You can choose between API Token or your password for authentication. To generate your API Token, select the gear icon in the bottom left of the Zendesk Dashboard then select API under Channels. Select "add new token" to generate a token to use within the addon configuration.

Sending offline messages to Zendesk

After the configuration process you can send offline messages to Zendesk. This will create a new ticket.

Sending chat transcripts to Zendesk

The same function is available for sending chat transcripts to Zendesk. You can also trigger the action from a chat session with a chat command.

  • $zendesk - Create Zendesk ticket from current chat