UserVoice Tutorial


UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform to empower users to speak and companies to understand.

Register account

Step 1

Go to the Addons section and select the UserVoice configure option.

Step 2

Then you can enter your UserVoice subdomain and api information.

UserVoice Credentials 1

To obtain your api credentials, log into your UserVoice account, click the settings cog and select "General".

UserVoice Credentials 2

Then select the "Integrations" tab and click on "UserVoice API keys".

UserVoice Credentials 3

Now add a new key and make sure you select the "Trusted?" Checkbox.

Sending offline messages to UserVoice

After the configuration process you can send offline messages to UserVoice. This will create a new ticket.

Sending chat transcripts to UserVoice

The same function is available for sending chat transcripts to UserVoice. You can also trigger the action from a chat session with a chat command.

  • $uservoice - Create UserVoice ticket from current chat