Go to the Addons section and select the SugarCRM configure option.
Then you can enter your SugarCRM URL, username and password.
Sending offline messages to SugarCRM
After the configuration process you can send offline messages to SugarCRM. This will create a new contact person and a case.
Sending chat transcripts to SugarCRM
The same function is available for sending chat transcripts to SugarCRM. You can also trigger the action from a chat session with a chat command.
$sugarcrm- Create SugarCRM case from current chat