JIRA Tutorial

Introduction

JIRA is easy to use, simple to set up, and has everything you need for IT support and customer service. It provides bug tracking, issue tracking, and project management functions.

If you are using the cloud version of JIRA, you first need to generate an API token. Click here for a step-by-step guide.

Register account

Step 1

Go to the add-on overview section and select the JIRA configure option.

Step 2

Here you can enter the URL and credentials for your JIRA application.

Sending offline messages to JIRA

After the configuration process you can send offline messages to JIRA. This will create a new issue.

Sending chat transcripts to JIRA

The same function is available for sending chat transcripts to JIRA. You can also trigger the action from a chat session with a chat command.

  • $jira - Create JIRA issue from current chat