Help Scout Tutorial

Step 1

Go to the Addons section and select the Help Scout configure option.

Step 2

Here you can enter your API Token.

Help Scout Mailbox Name

You can find your Mailbox names in the "Mailboxes" drop-down menu in Help Scout Dashboard. Choose the name of the mailbox you want to connect to from Userlike.

Help Scout Credentials

You can find your personal token on the "Authentication" panel of your Help Scout profile.

Sending offline messages to Help Scout

After the configuration process you can send offline messages to Help Scout. This will create a new conversation.

Sending chat transcripts to Help Scout

The same function is available for sending chat transcripts to Help Scout. You can also trigger the action from a chat session with a chat command.

  • $helpscout - Create Help Scout conversation from current chat