EmailTicket Tutorial

Step 1

Go to the Addons section and select the EmailTicket configure option.

Step 2

Enter your email address that should receive the ticket. By separating email addresses with a comma you can add multiple addresses.

Event Subscription

You can configure your addon and subscribe to a set of events that you would like to receive emails to your configured addresses.

Type Event Description
offline_message receive Receive an email for each new offline message you receive.
chat_meta start Receive an email for each new chat session.
chat_meta forward Receive an email when are chat session gets forwarded.
chat_meta rating Receive an email when a chat session receives a rating.
chat_meta feedback Receive an email when a chat session receives a feedback.
chat_meta survey Receive an email when a chat session receives a survey.
chat_meta receive Receive an email when a chat session ends and the conversation is finished.
chat_widget config Receive an email when a chat widget configuration changes.
operator online Receive an email when a operator goes online.
operator offline Receive an email when a operator goes offline.
operator away Receive an email when a operator goes away.
operator back Receive an email when a operator comes back.
misc chatbutler_incoming Receive an email when a new chat session is waiting.

Sending offline messages

After the configuration process you can send offline messages to your provided email addresses.

Sending Chats

The same function is available for sending chat transcripts to your provided email addresses. It is also possible to trigger the action from a chat session with a chat command.

  • $emailaddon - Sent current chat to an email

Sending Chat Butler events

Chat Butler is a simple chatbot that automatically responds to chat requests when no Operator is immediately available, repeatedly notifying your service team that a chat is waiting (full Chat Butler tutorial).

You can receive these notifications via email by configuring an email address as described above and check the box for "Incoming chat from Chat Butler":