Go to the Addons section and select the EmailTicket configure option.
Enter your email address that should receive the ticket. By separating email addresses with a comma you can add multiple addresses.
You can configure your addon and subscribe to a set of events that you would like to receive emails to your configured addresses.
|Receive an email for each new offline message you receive.|
|Receive an email for each new chat session.|
|Receive an email when are chat session gets forwarded.|
|Receive an email when a chat session receives a rating.|
|Receive an email when a chat session receives a feedback.|
|Receive an email when a chat session receives a survey.|
|Receive an email when a chat session ends and the conversation is finished.|
|Receive an email when a chat widget configuration changes.|
|Receive an email when a operator goes online.|
|Receive an email when a operator goes offline.|
|Receive an email when a operator goes away.|
|Receive an email when a operator comes back.|
|Receive an email when a new chat session is waiting.|
Sending offline messages
After the configuration process you can send offline messages to your provided email addresses.
The same function is available for sending chat transcripts to your provided email addresses. It is also possible to trigger the action from a chat session with a chat command.
$emailaddon- Sent current chat to an email
Sending Chat Butler events
Chat Butler is a simple chatbot that automatically responds to chat requests when no Operator is immediately available, repeatedly notifying your service team that a chat is waiting (full Chat Butler tutorial).
You can receive these notifications via email by configuring an email address as described above and check the box for "Incoming chat from Chat Butler":