Step 1

Go to the Addons section and select the configure option.

Step 2

Here you can enter your credentials. Credentials

Create a new API application in your "Admin Settings" to receive your credentials.

Your application Key and Secret are displayed in your Applications overview.

Get your personal Token and Token Secret by clicking "Your access token" in the Applications overview.

Sending offline messages to

After the configuration process you can send offline messages to This will create a new contact person and new case.

Sending chat transcripts to

The same function is available for sending chat transcripts to You can also trigger the action from a chat session with a chat command.

  • $deskcom - Create case from current chat