Box Tutorial


Box offers free cloud storage and file sharing services that enables you to securely share and access files online. Use our Box integration to create files from your chats and offline messages to keep track of your customer interactions.

Register account

Step 1

Go to the Addons section and select the Box configure option.

Step 2

Here you can enter your authorization code.

Box Credentials

To generate your authorization code, click on the "Get Authorization Code" button and follow the instructions from Box.

After you granted us permission to work with your Box account, you will be redirected back to us with the authorization code.

Confirm your settings by clicking on the "Update Settings" button and you are done.

Sending offline messages to Box

After the configuration process you can send offline messages to Box. This will create a new file.

Sending chat transcripts to Box

The same function is available for sending chat transcripts to Box. You can also trigger the action from a chat session with a chat command.

  • $box - Create Box file from current chat