From instant chat to long-term customer relationship

The SmartsUpp Alternative by Userlike

World map with customers and chat messages. World map with customers and chat messages.
Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Userlike vs. SmartsUpp Feature overview

Feature Userlike SmartsUpp
Operator groups Included Included
Unlimited pages Included Included
Canned messages Included Included
Website chat Included Included
Facebook Messenger support Included Missing
Telegram support Included Missing
Skill-based routing Included Missing
Domain transfer Included Missing
Whitelabel Included Missing
Visitor guiding Included Missing
Last compared: Thursday, January 25, 2018

Our Customers Some companies that have gone before you

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Pricing Fair prices for great quality


You’re starting up

0 per month

  • 1 Operator
  • 1 Widget
  • Unlimited Conversations


You’ve built some traction

29 per month

  • 3 Operators
  • 3 Widgets
  • Add-ons
  • 1 Channel


You have a dedicated support team

99 per month

  • 5 Operators
  • 5 Widgets
  • 3 Channels
  • Analytics
  • Live Translation


You’re an established brand

299 per month

  • 10 Operators
  • 10 Widgets
  • 5 Channels
  • 1 WhatsApp Channel
  • White label
  • Skill-based Routing
  • Widget Router
  • API access


You’re an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Channels
  • Channels Unlimited
  • WhatsApp Channel
  • Chatbot API
  • Unlimited Organizations
  • Organizations Unlimited
  • Dedicated Account Manager
  • Professional Onboarding
  • Custom Service Level Agreements
Prices include annual billing discount and exclude VAT. WhatsApp Channel is subject to additional fees.

FAQs Frequently asked questions, answered

SmartsUpp is a good solution if you’re looking for a simple and cheap chat tool. But if you’re looking for a more professional solution with a wider feature set, you will probably prefer Userlike.

You only need to enter payment information if you decide to upgrade instead of continuing with the free product. When you do, you can pay by creditcard or choose between bank transfer and SEPA direct debit if you choose one of our yearly subscriptions.

You have three options. One, show a contact form that visitors can leave their question and email address in. Two, make the chat disappear. Three, use our native chatbot Chat Butler to welcome your web visitors, collect their questions, and notify you to come online.

Userlike has a chatbot framework that you can use to connect your chatbot(s) to. We also have a native chatbot called Chat Butler. He receives your visitors when no one is online, collects their questions, and asks you to come online. If no one does, he creates an offline message instead.

We offer a plethora of integrations with popular business tools – such as Slack, Help Scout, Pipedrive, and more. Check out our add-on list.