Userlike vs. SmartsUpp Feature overview

Operator GroupsIncludedIncluded
Unlimited pagesIncludedIncluded
Canned messagesIncludedIncluded
Website chatIncludedIncluded
Facebook Messenger supportIncludedMissing
Telegram supportIncludedMissing
Skill-based routingIncludedMissing
Domain transferIncludedMissing
Visitor guidingIncludedMissing
Last Compared: Thursday, January 25, 2018

Our Customers Some companies that have gone before you

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

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Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Christian Minks - e-regio

"We're not the biggest player on the market, but personal contact sets us apart from our competitors."

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Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.

Pricing Fair prices for great quality


You're starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat


You've built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization


You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization


You're an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing


You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

FAQs Frequently asked questions, answered

SmartsUpp is a good solution if you're looking for a simple and cheap chat tool. But if you're looking for a more professional solution with a wider feature set, you will probably prefer Userlike.

You only need to enter payment information if you decide to upgrade instead of continuing with the free product. When you do, you can pay by creditcard or choose between bank transfer and PayPal if you choose one of our yearly subscriptions.

You have three options. One, show a contact form that visitors can leave their question and email address in. Two, make the chat disappear. Three, use our native chatbot Chat Butler to welcome your web visitors, collect their questions, and notify you to come online.

Userlike has a chatbot framework that you can use to connect your chatbot(s) to. We also have a native chatbot called Chat Butler. He receives your visitors when no one is online, collects their questions, and asks you to come online. If no one does, he creates an offline message instead.

We offer a plethora of integrations with popular business tools – such as Slack, Help Scout, Pipedrive, and more. Check out our add-on list.