|Facebook Messenger support||Included||Missing|
|Last compared: Thursday, January 25, 2018|
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Simple chat setup for your website.
Modern website messaging with a flat fee.
Multi-channel messaging with professional power features.
Messaging at scale with advanced routing and business intelligence.
SmartsUpp is a good solution if you’re looking for a simple and cheap chat tool. But if you’re looking for a more professional solution with a wider feature set, you will probably prefer Userlike.
You only need to enter payment information if you decide to upgrade instead of continuing with the free product. When you do, you can pay by creditcard or choose between bank transfer and SEPA direct debit if you choose one of our yearly subscriptions.
You have three options. One, show a contact form that visitors can leave their question and email address in. Two, make the chat disappear. Three, use our native chatbot Chat Butler to welcome your web visitors, collect their questions, and notify you to come online.
Userlike has a chatbot framework that you can use to connect your chatbot(s) to. We also have a native chatbot called Chat Butler. He receives your visitors when no one is online, collects their questions, and asks you to come online. If no one does, he creates an offline message instead.