|Last compared: Thursday, April 19, 2018|
Assign a wide range of roles to your operators, such as a manager or admin role. You can also assign specific rights to each of these roles.
A single Userlike chat widget can be placed on as many websites and pages as you like.
Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.
Userlike’s different APIs let you customize how you receive incoming chats. You can also use them to get notifications about events, customize the widget’s behavior and connect your existing bots.
This flexible routing mode makes sure customers are directed toward available operators with certain skill sets.
Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If a visitor messages outside of service hours, Chat Butler creates an offline message.
With this integration, users can reach you from any device they run Facebook Messenger on. The chats will go directly to your Userlike Chat Panel.
The cloud-based instant messaging service Telegram combines strong privacy features with super fast support. Connect Userlike to Telegram and stay in touch with your customers.
The Userlike backend is available in multiple languages, such as Spanish, French, Portuguese and Italian.
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.
I was surprised by the high frequency of chats and by how the customers using it got right to the point.
Both customers and customer service reps have embraced the chat channel for its great ease of use.
We’ve been impressed by the modern look and feel of Userlike from the start. We’ve been able to extend our support throughout the entire buying process.
A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.
Extremely fast and convenient – implementing Userlike was a real success story.
We’re not the biggest player on the market, but personal contact sets us apart from our competitors.
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.
Yes, the widget has multiple design customization options. For example, you can change the colors, theme, language and wording to match your brand, and decide where you want your widget placed on the page.
Userlike lets you set up visual and/or audio notifications for new incoming chats. You can customize which notifications you would like to receive and even set your preferred sounds.
No, it’s not required to get started. We will only ask for your billing info if you wish to upgrade to a paid product. Userlike yearly subscriptions can be paid via credit card, SEPA direct debit, or bank transfer.
Userlike can be integrated into a variety of business tools, such as Slack, MailChimp, Pipedrive, Help Scout and more. See the full list here.
You have the option to restrict the amount of data gathered from your website visitors via the widget configurator. This doesn’t affect the data visitors offer themselves.