Turn instant chats into lasting customer relationships

The Olark Alternative by Userlike

World map with customers and chat messages. World map with customers and chat messages.
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2
3
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Start the conversation
through web chat
Build the customer relationship
through mobile messaging
Toshiro is asking
about his journey
Live chat window example with a customer asking BestWestern hotels for a room with a city view.
Hector is asking about
baby safety features
Chat support conversation example with a customer asking about Volvo’s safety features.
Julian is asking for advice
about hiking shoes
Example customer service chat with a customer asking Globetrotter about hiking equipment.
Checking up on an
order for a buggy
Live chat example for customer support with a customer asking Babymarkt about an order she placed for a buggy.
Logo Nivea Logo Allianz Logo BMW Logo Globetrotter Logo Trivago Logo BW Best Western Hotels & Resorts
More customers

Userlike versus Olark Feature comparison chart

Feature Userlike Olark
Operator roles Included Included
Unlimited pages Included Included
Advanced data Included Included
API access Included Included
Facebook integration Included Missing
Skills routing Included Missing
Native chatbot Included Missing
Facebook Messenger Included Missing
Telegram support Included Missing
Multilingual backend Included Missing
Last compared: Thursday, April 19, 2018

A closer look What Userlike offers

Assign a wide range of roles to your operators, such as a manager or admin role. You can also assign specific rights to each of these roles.

A single Userlike chat widget can be placed on as many websites and pages as you like.

Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.

Userlike’s different APIs let you customize how you receive incoming chats. You can also use them to get notifications about events, customize the widget’s behavior and connect your existing bots.

Userlike supports the Facebook JavaScript SDK. Setup is quick and easy!

This flexible routing mode makes sure customers are directed toward available operators with certain skill sets.

Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If a visitor messages outside of service hours, Chat Butler creates an offline message.

With this integration, users can reach you from any device they run Facebook Messenger on. The chats will go directly to your Userlike Chat Panel.

The cloud-based instant messaging service Telegram combines strong privacy features with super fast support. Connect Userlike to Telegram and stay in touch with your customers.

The Userlike backend is available in multiple languages, such as Spanish, French, Portuguese and Italian.

Meet our customers Trusted by 2,000+ top businesses around the globe

Amélie Junghanns
Amélie Junghanns Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Johannes Altmann
Johannes Altmann Shoplupe

A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop.

Bastian Dahm
Bastian Dahm Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Packages for every size of business

Free

Simple chat setup for your website.

1 Widget 1 Seat
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
0 / month

Team

Modern website messaging with a flat fee.

4 Widgets 4 Seats 1 Channel
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
90 / month*

Corporate

Multi-channel messaging with professional power features.

10 Widgets 10 Seats 3 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
290 / month*

Business

Messaging at scale with advanced routing and business intelligence.

20 Widgets 20 Seats 5 Channels
  • All the core features
  • Add-ons
  • Analytics
  • Live Translation
  • Audio calls
  • WhatsApp channel
  • White label
  • Full API access
  • Advanced routing
  • Chatbot
720 / month*
* Prices include annual billing discount and exclude VAT.

Flex

Enterprise solution. Flexible on all dimensions to match your organizational setup.

  • Unlimited seats
  • Unlimited chatbots
  • Unlimited channels
  • Unlimited Organizations
  • Dedicated account manager
  • Professional Services

Questions & Answers Common questions, answered

Yes, the widget has multiple design customization options. For example, you can change the colors, theme, language and wording to match your brand, and decide where you want your widget placed on the page.

Userlike lets you set up visual and/or audio notifications for new incoming chats. You can customize which notifications you would like to receive and even set your preferred sounds.

No, it’s not required to get started. We will only ask for your billing info if you wish to upgrade to a paid product. Userlike yearly subscriptions can be paid via credit card, SEPA direct debit, or bank transfer.

Userlike can be integrated into a variety of business tools, such as Slack, MailChimp, Pipedrive, Help Scout and more. See the full list here.

You have the option to restrict the amount of data gathered from your website visitors via the widget configurator. This doesn’t affect the data visitors offer themselves.