Userlike versus Olark Feature comparison chart

FeatureUserlikeOlark
Operator rolesIncludedIncluded
Unlimited pagesIncludedIncluded
Advanced dataIncludedIncluded
API accessIncludedIncluded
Facebook integrationIncludedMissing
Skills routingIncludedMissing
Native chatbotIncludedMissing
Facebook MessengerIncludedMissing
Telegram supportIncludedMissing
Multilingual backendIncludedMissing
Last Compared: Thursday, April 19, 2018

A closer look What Userlike offers

Assign a wide range of roles to your operators, such as a manager or admin role. You can also assign specific rights to each of these roles.

A single Userlike chat widget can be placed on as many websites and pages as you like.

Get numerical insights into your live chat’s performance. Use this data to optimize your chat setup.

Userlike’s different APIs let you customize how you receive incoming chats. You can also use it to get notifications about events, customize the widget’s behavior and connect your existing bots.

Userlike supports the Facebook Javascript SDK. Setup is quick and easy!

This flexible routing mode makes sure customers are directed toward available operators with certain skill sets.

Chat Butler welcomes visitors to your site when you’re offline. If a customer starts a chat, he sends you a notification. If a visitor messages outside of service hours, he’ll leave a friendly offline message.

With this integration, users can reach you from any device they run Facebook Messenger on. The chats will go directly to your Userlike Chat Panel.

The cloud-based instant messaging service Telegram combines strong privacy features with super fast support. Connect Userlike to Telegram and stay in touch with your customers.

The Userlike backend is available in multiple languages, such as Spanish, French, Portuguese and Italian.

Meet our customers Trusted by 1000+ top businesses around the globe

Alexander Proske - Statista

Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient.

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Jens Lippert - Cyberport

We've been impressed by the modern look and feel of Userlike from the start. We've been able to extend our support throughout the entire buying process.

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Florian Störk - Volksbank

I was surprised by the high frequency of chats and by how the customers using it got right to the point.

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Pius Knebel - Titus

Both customers and customer service reps have embraced the chat channel for its great ease of use.

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Christoph Münch - Witt Weiden

Through live chat we can help customers quickly and personally. We want all our customers to benefit from that.

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Christian Minks - e-regio

"We're not the biggest player on the market, but personal contact sets us apart from our competitors."

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Amélie Junghanns - Continental

The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement.

Bastian Dahm - Trusted Shops

Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors.

Johannes Altmann - Shoplupe

A shop's usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that's easy to integrate into any shop.

Our prices Packages for every size of business

Free

You're starting up

0 Per Month

  • 1 Operator
  • 1 Chat Widget
  • Unlimited Chats
  • Chats Unlimited
Free Chat
Forever

Team

You've built some traction

29 Per Month

  • 3 Operators
  • 3 Chat Widgets
  • Unlimited History
  • Integrations
  • Basic Customization

Corporate

You have a dedicated support team

99 Per Month

  • 5 Operators
  • 5 Chat Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

You're an established brand

299 Per Month

  • 10 Operators
  • 10 Chat Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

You're an industry leader

  • Unlimited Operators
  • Operators Unlimited
  • Unlimited Widgets
  • Widgets Unlimited
  • Unlimited Organizations
  • Organizations Unlimited
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 Support
  • Enterprise Agreements
Prices include annual billing discount

Questions & Answers Common questions, answered

Yes, the widget has multiple design customization options. For example, you can change the colors, theme, language and wording to match your brand, and decide where you want your widget placed on the page.

Userlike lets you set up visual and/or audio notifications for new incoming chats. You can customize which notifications you would like to receive and even set your preferred sounds.

No, it’s not required to get started. We will only ask for your billing info if you wish to upgrade to a paid product. Userlike yearly subscriptions can be paid via credit card, PayPal, or bank transfer.

Userlike can be integrated into a variety of business tools, such as Slack, MailChimp, Pipedrive, Help Scout and more. See the full list here.

You have the option to restrict the amount of data gathered from your website visitors via the widget configurator. This doesn’t affect the data visitors offer themselves.